ODIN Technical Support Specialist

To be considered for this position applicants must apply via the NDUS company website: https://ndus.edu/ndus-overview/careersVACANT POSITION: ODIN Technical Support SpecialistPosition #: 00100455 - Full-time, benefited, exempt (from FLSA overtime), position in the 3000 broadband# of Openings: 1Salary: $62,000 + annual salary plus a competitive benefits package including paid family health coverage.Benefits: Core Technology Services offers a competitive benefit package including a generous retirement plan and employer paid family health insurance, basic life insurance, sick leave, annual leave, employee tuition waiver, spouse/dependent tuition discount, and 10 paid holidays.Location: Fargo, ND, Grand Forks, ND, or remote – please note that NDUS CTS is currently not hiring remote employees in the following states: AR, CA, CO, DE, HI, IN, MA, MD, ME, NE, NJ, OR, PA, RI, UT, WA, and any country outside of the United StatesClosing Date: Applications received by 11:59 PM 4/12/2026 will receive first consideration. Open until filled.Job SummaryThe Online Dakota Information Network (ODIN) supports a consortium of libraries serving academic, public, school, and special libraries across North Dakota.An ODIN Technical Support Specialist provides technical support to member libraries in Alma and Polaris through consultation, investigation, and resolution. Collaborates with library staff and ODIN colleagues to monitor system performance, carry out quality assurance for system upgrades, maintain database integrity, and coordinate data migrations along with other tasks. Reports issues to vendors and seeks specialized support when necessary. Creates and delivers informational sessions, provides workflow assistance, and produces training documentation.Primarily responsible for Technical Services in Alma and Polaris (Cataloging/Resource Management, Acquisitions) and E-resource access. Supports member libraries with the management, import, export, creation, and deletion of authority, bibliographic, holding, and item metadata records. Assists with the creation of import profiles, bulk changes, running jobs, and creating reports. Resolves access issues to electronic resources in Discovery and Search and conducts maintenance on the bibliographic database for both systems.Facilitates Alma Resource Management, Polaris Cataloging, and Alma/Polaris Acquisitions user groups by scheduling meetings, updating information on the ODIN website, and utilizing the corresponding listservs to keep members informed. Coordinates with each user group Chair to prepare agendas and lead discussions.Minimum Qualifications4-year degree in Library Science, Information Science, Information Technology, or a related field Experience working with an Integrated Library system, Library Services Platform, or Library Management System Customer service and/or support experience Experience training and/or presenting information to individuals and groups Experience working independently as well as collaborating with colleagues Preferred Qualifications, Experience And Formal Education/TrainingExperience working with Alma and/or Polaris library systems Background in Technical Services and/or knowledge of Cataloging Standards (MARC, RDA, Bibframe, etc.) Familiarity with MARC Edit, OCLC Connexion, Excel, or related systems Experience administering a Library Management System and/or related systems Familiarity with SQL (Structured Query Language) and/or relational databases Experience creating instructional and/or training materials Experience supporting diverse types of libraries in a consortium environment Application InstructionsApplicants should apply online at https://cts.ndus.edu/about/careers/ and upload a cover letter specifically addressing the job qualifications, a current resume and names and email addresses of three professional references.Applicants who are veterans and eligible to claim veteran’s preference must include Form DD214 with the application for employment; claims for disabled veteran’s preference must include Form DD214 and a letter less than one year old from the Department of Veterans’ Affairs indicating disability; claims for preference as the eligible spouse of a disabled or deceased veteran must include Form DD214, a marriage certificate and a letter less than one year old from the Department of Veterans’ Affairs indicating disability, or the veteran’s death certificate. Due to access to restricted information, the successful candidate will be required to complete a satisfactory criminal background check.Applicants must be eligible to work in the U.S. and I-9 employment certification is required at hire. There is no sponsorship available for this position.Persons who may need additional job information or may require accommodation or assistance with the application or interview process should contact Jennifer Swanson at (701) 792-6315, or email jennifer.swanson.3@ndus.edu. TTY Number 1-800-366-6888.CONFIDENTIALITY OF APPLICATION MATERIALS: Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are exempt, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists.EEO/AA STATEMENT: NDUS/Core Technology Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.VETERAN’S PREFERENCE NOTICE: Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.NO SMOKING NOTICE: As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C.23-12-10.