Entry-Level IT Support Technician (Hybrid - Nassau/Long Island, NY)

Job Description Here's the updated posting:Entry-Level (L1) IT Support Technician (Hybrid – Nassau/Long Island, NY)TechRunner IT is looking for someone who's equal parts people person and problem solver. You're the one who actually listens when someone describes an issue, asks the right follow-up questions, and doesn't stop digging until you've figured out what's really going on then explains the fix in a way that actually makes sense to them.If that sounds like you, keep reading.What you'll do:Be the first point of contact for our clients, building trust and delivering great experiences every interactionSupport desktops, laptops, Microsoft 365, and networks for local businesses across Long IslandProvide remote and onsite support, no two days are the sameWork through problems methodically: gather info, isolate the issue, test your theory, fix it, document itCommunicate clearly with clients and teammates at every step, no one likes being left in the darkGrow your technical skills and step up whenever you're neededWhat you'll need:Must live on Long Island (western Suffolk preferred)Reliable personal vehicle for client visits (mileage reimbursed)A private, dedicated space for remote workdays0–2 years of IT support experience, self-taught counts, curiosity counts moreA natural troubleshooter: you think in steps and test assumptions, you DON'T guess your way through problemsGenuinely social and comfortable talking to anyone, from a nervous office manager to a frustrated business ownerStrong communicator who can translate tech speak into plain English without condescensionMicrosoft 365 certifications are a plusYou want to build something with a team, not just fill a seatWhat you'll get:$50,000–$55,000 annuallyA clear career track with a defined path to L2 as you grow your skills and experienceHybrid role, a mix of remote days, in-office days and client-facing onsite visitsHands-on training and real exposure to advanced IT systemsMedical, dental, vision, life insurance, and retirement benefitsPaid time offThe satisfaction of seeing your work make a tangible difference for businesses in your communityCompany DescriptionTechRunner IT is a Long Island–based Managed IT Services Provider (MSP) supporting privately businesses across Nassau and Suffolk. Our clients include family-owned companies, nonprofits, accounting firms, manufacturing companies, general contracting / skilled trades and many other healthy, growing businesses withing our communities.We manage all aspects of business technology - Microsoft 365, desktops/laptops/servers, Microsoft Azure, Networking + WiFi, Cybersecurity, VoIP, Mac ecosystem (when required), iOS devices, cloud integrations, between your SaaS apps and a LOCAL helpdesk for all of it. We do NOT offshore our support. We DO respond quickly.https://techrunnerit.com https://www.linkedin.com/company/techrunner-itCompany DescriptionTechRunner IT is a Long Island–based Managed IT Services Provider (MSP) supporting privately businesses across Nassau and Suffolk. Our clients include family-owned companies, nonprofits, accounting firms, manufacturing companies, general contracting / skilled trades and many other healthy, growing businesses withing our communities.\r\n\r\nWe manage all aspects of business technology - Microsoft 365, desktops/laptops/servers, Microsoft Azure, Networking + WiFi, Cybersecurity, VoIP, Mac ecosystem (when required), iOS devices, cloud integrations, between your SaaS apps and a LOCAL helpdesk for all of it. We do NOT offshore our support. We DO respond quickly. \r\n\r\nhttps://techrunnerit.com \r\nhttps://www.linkedin.com/company/techrunner-it