{"schemaVersion":"jobsearcher.job.v1","id":"8ccab4c3b6aa2e0430a29ba0","url":"https://jobsearcher.com/jobs/8ccab4c3b6aa2e0430a29ba0","canonicalUrl":"https://jobsearcher.com/jobs/8ccab4c3b6aa2e0430a29ba0","title":"Technical Customer Support Representative","description":"We're looking for a Technical Customer Support Representative (TCSR) to join our global customer support team.\r\nIn this role, you'll leverage your technical problem-solving and people skills to provide first-contact resolutions, enabling clients to confidently use and advocate for Procore's platform.\r\nAs aT CSR , you will assist our customers via email, chat, and phone while collaborating with other support teams and internal stakeholders to provide effective solutions and an excellent customer experience.\r\nWhen you join our Support organization, we will support your professional development, opening up numerous opportunities for long-term career growth both within and outside our organization.\r\nThis position reports to Manager, Customer Support, and is a fully remote role based within 30 miles of Austin, TX or Denver, CO.\r\nIf you thrive in a dynamic, diverse, and fast-paced environment, Procore and Customer Support is the place for you!\r\nWhat you'll do:\r\nDeliver best-in-class customer experiences by managing cases through phone, chat, and email inquiries, enabling customers to achieve their goals with Procore's software.\r\nTroubleshoot technical issues, diagnose root causes, and find answers through established resources.\r\nAcquire and maintain a thorough understanding of Procore's business model, system, and technologies to educate customers and optimize their use of Procore's software products and integrations.\r\nMeet and exceed key performance indicators (KPIs), such as schedule adherence, quality coaching, customer satisfaction, and first-contact resolution.\r\nPartner with Procore SMEs/departments to resolve complex customer issues and manage cases to resolution, leveraging strong collaboration skills.\r\nMaintain diligent attention to detail and ensure the integrity of accurate documentation, record keeping, and data security.\r\nDemonstrate a positive attitude and respect for coworkers and customers, building and maintaining warm working relationships.\r\nConvey Procore's culture and values of Openness, Optimism, and Ownership in every interaction, adhering to ethical standards.\r\nWhat we're looking for:\r\nFluent English speaker; subject to verification via assessment.\r\n1+ years of experience in a contact center or technical support environment; or 2+ years of related customer support experience\r\nMust communicate optimistically, clearly, and professionally with clients to handle client inquiries; this is subject to verification via assessment.\r\nEagerness and ability to learn quickly, remain agile, adapt to a changing product, and follow processes and procedures\r\nStrong multitasking skills with the ability to self-manage workload while providing extraordinary client experiences\r\nCritical thinker with the ability to assess and provide proactive advice and solutions; efficiently elevate client cases quickly, when appropriate.\r\nReliable self-starter with excellent attendance and time management skills.\r\nHigh School Diploma or GED required.\r\nAdditional Information\r\nBase Pay Range\r\n0.00 - 0.00\r\nThis role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.\r\nFor Los Angeles County (unincorporated) Candidates:\r\nProcore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.\r\nA criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.\r\nJ-18808-Ljbffr","company":"Procore Technologies","rawCompany":"procore technologies","city":"Brooklyn","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-09-16T12:58:47.375Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Customer Support Representative","description":"We're looking for a Technical Customer Support Representative (TCSR) to join our global customer support team.\r\nIn this role, you'll leverage your technical problem-solving and people skills to provide first-contact resolutions, enabling clients to confidently use and advocate for Procore's platform.\r\nAs aT CSR , you will assist our customers via email, chat, and phone while collaborating with other support teams and internal stakeholders to provide effective solutions and an excellent customer experience.\r\nWhen you join our Support organization, we will support your professional development, opening up numerous opportunities for long-term career growth both within and outside our organization.\r\nThis position reports to Manager, Customer Support, and is a fully remote role based within 30 miles of Austin, TX or Denver, CO.\r\nIf you thrive in a dynamic, diverse, and fast-paced environment, Procore and Customer Support is the place for you!\r\nWhat you'll do:\r\nDeliver best-in-class customer experiences by managing cases through phone, chat, and email inquiries, enabling customers to achieve their goals with Procore's software.\r\nTroubleshoot technical issues, diagnose root causes, and find answers through established resources.\r\nAcquire and maintain a thorough understanding of Procore's business model, system, and technologies to educate customers and optimize their use of Procore's software products and integrations.\r\nMeet and exceed key performance indicators (KPIs), such as schedule adherence, quality coaching, customer satisfaction, and first-contact resolution.\r\nPartner with Procore SMEs/departments to resolve complex customer issues and manage cases to resolution, leveraging strong collaboration skills.\r\nMaintain diligent attention to detail and ensure the integrity of accurate documentation, record keeping, and data security.\r\nDemonstrate a positive attitude and respect for coworkers and customers, building and maintaining warm working relationships.\r\nConvey Procore's culture and values of Openness, Optimism, and Ownership in every interaction, adhering to ethical standards.\r\nWhat we're looking for:\r\nFluent English speaker; subject to verification via assessment.\r\n1+ years of experience in a contact center or technical support environment; or 2+ years of related customer support experience\r\nMust communicate optimistically, clearly, and professionally with clients to handle client inquiries; this is subject to verification via assessment.\r\nEagerness and ability to learn quickly, remain agile, adapt to a changing product, and follow processes and procedures\r\nStrong multitasking skills with the ability to self-manage workload while providing extraordinary client experiences\r\nCritical thinker with the ability to assess and provide proactive advice and solutions; efficiently elevate client cases quickly, when appropriate.\r\nReliable self-starter with excellent attendance and time management skills.\r\nHigh School Diploma or GED required.\r\nAdditional Information\r\nBase Pay Range\r\n0.00 - 0.00\r\nThis role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.\r\nFor Los Angeles County (unincorporated) Candidates:\r\nProcore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.\r\nA criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.\r\nJ-18808-Ljbffr","datePosted":"2026-09-16T12:58:47.375Z","dateModified":"2026-09-16T12:58:47.375Z","hiringOrganization":{"@type":"Organization","name":"Procore Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8ccab4c3b6aa2e0430a29ba0"},"url":"https://jobsearcher.com/jobs/8ccab4c3b6aa2e0430a29ba0"}}