{"schemaVersion":"jobsearcher.job.v1","id":"8cc347c2d4f3263595cd80a8","url":"https://jobsearcher.com/jobs/8cc347c2d4f3263595cd80a8","canonicalUrl":"https://jobsearcher.com/jobs/8cc347c2d4f3263595cd80a8","title":"Customer Education Program Manager, New Products","description":"About The Role\nOpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. As our products evolve rapidly, helping customers understand, adopt, and realize value from new capabilities is essential to achieving that mission. We're looking for a Customer Education Program Manager, New Products to help enterprise customers successfully adopt OpenAI's newest products and features. In this role, you'll sit at the intersection of Product, Customer Education, Marketing, Product Marketing, Developer Experience, and customer-facing teams—translating product innovation into practical, actionable education that drives real-world adoption. OpenAI ships products quickly. The challenge isn't just launching new capabilities—it's helping customers understand what changed, why it matters, who it's for, and how to get started. As a Customer Education Program Manager, you'll develop and operationalize repeatable education programs that help enterprise customers move from awareness to meaningful adoption. You'll transform product updates into customer-facing assets including use cases, demos, quickstarts, customer stories, webinars, adoption guides, and educational campaigns. This role complements existing functions across Product Marketing, Marketing, Communications, Developer Experience, and Product teams. Your focus is customer understanding, practical enablement, and adoption outcomes. You'll help create the systems, content, and programs that make OpenAI's newest innovations accessible and valuable to enterprise customers.\n\nIn This Role, You Will\n\nBuild and scale repeatable education programs for new product launches and product updates.\n\nTranslate complex product information into practical use cases, demos, quickstarts, customer stories, and adoption guidance.\n\nPartner closely with Product, Product Marketing, Marketing, Developer Experience, Technical Success, Solutions Architecture, and Customer Education teams to align educational efforts.\n\nCreate customer-facing education packages that support adoption before, during, and after major product releases.\n\nDevelop frameworks that help determine the right educational approach for different product moments and customer audiences.\n\nGather customer signals, usage data, and feedback from customer-facing teams to continuously improve educational programs.\n\nIdentify and highlight compelling customer use cases and success stories that accelerate adoption.\n\nDesign scalable workflows for producing high-quality educational content in a fast-moving product environment.\n\nMeasure the effectiveness of education initiatives and their impact on customer engagement and product adoption.\n\nHelp establish long-term operating models and cross-functional processes that support sustainable growth in customer education.\n\nYou Might Thrive In This Role If You\n\nEnjoy translating technical innovation into clear, practical customer outcomes.\n\nHave strong product intuition and can quickly identify the use cases that matter most to customers.\n\nAre equally comfortable thinking strategically and executing at a high level of detail.\n\nCan navigate ambiguity while building structure and repeatable processes.\n\nExcel at cross-functional collaboration and influencing without direct authority.\n\nCare deeply about clarity, accuracy, and customer trust.\n\nMove quickly while maintaining a high bar for quality.\n\nQualifications\nRequired\n\nExperience creating customer-facing product education, technical content, enablement programs, webinars, demos, guides, or adoption resources.\n\nExceptional writing, editing, communication, and content development skills.\n\nStrong product synthesis skills with the ability to transform technical concepts into actionable customer guidance.\n\nProven program management experience driving cross-functional initiatives across multiple stakeholders.\n\nExperience partnering effectively with Product, Marketing, customer-facing teams, or technical organizations.\n\nAbility to balance speed, quality, and operational rigor in a fast-paced environment.\n\nPreferred\n\nExperience in enterprise SaaS, AI products, developer tools, or technical education.\n\nExperience producing webinars, explainers, livestreams, podcasts, customer stories, or other educational media.\n\nFamiliarity with enterprise customer adoption and enablement strategies.\n\nHands‑on experience using AI tools to create, test, review, and improve educational content.\n\nExperience working with rapidly evolving technology products.\n\nSuccess in This Role\nIn Your First Few Months, You Will\n\nHelp operationalize a repeatable framework for new product education.\n\nPilot education programs for key product launches and updates.\n\nEstablish strong partnerships across Product, Marketing, Developer Experience, and customer-facing teams.\n\nBuild feedback loops that connect customer insights to future education priorities.\n\nOver Time, You Will\n\nEnsure priority product releases consistently include high-quality educational programs and assets.\n\nHelp enterprise customers move more quickly from awareness to adoption.\n\nEnable customer-facing teams with practical resources they can confidently use.\n\nBuild durable systems and workflows that scale customer education alongside OpenAI's product velocity.\n\nWhy OpenAI?\nThis is a unique opportunity to shape how enterprises learn, adopt, and succeed with frontier AI technologies. You'll work close to product innovation while helping customers unlock meaningful value from the latest advancements in AI. If you're passionate about turning what's new into what's useful—and building educational experiences that help customers succeed at scale we would love to hear from you.\n\nAbout OpenAI\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.\nWe are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.\nFor additional information, please see OpenAI’s Affiliation Action and Equal Employment Opportunity Policy Statement.\nBackground checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.\n\nWe are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.\n\nOpenAI Global Applicant Privacy Policy\n\nAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.\n\nCompensation\n$165.6K – $184K + Offers Equity\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-04T03:16:12.004Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"25-9031.00","title":"Instructional Coordinators","slug":"instructional-coordinators"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"611420","title":"Computer Training","slug":"computer-training"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Education Program Manager, New Products","description":"About The Role\nOpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. As our products evolve rapidly, helping customers understand, adopt, and realize value from new capabilities is essential to achieving that mission. We're looking for a Customer Education Program Manager, New Products to help enterprise customers successfully adopt OpenAI's newest products and features. In this role, you'll sit at the intersection of Product, Customer Education, Marketing, Product Marketing, Developer Experience, and customer-facing teams—translating product innovation into practical, actionable education that drives real-world adoption. OpenAI ships products quickly. The challenge isn't just launching new capabilities—it's helping customers understand what changed, why it matters, who it's for, and how to get started. As a Customer Education Program Manager, you'll develop and operationalize repeatable education programs that help enterprise customers move from awareness to meaningful adoption. You'll transform product updates into customer-facing assets including use cases, demos, quickstarts, customer stories, webinars, adoption guides, and educational campaigns. This role complements existing functions across Product Marketing, Marketing, Communications, Developer Experience, and Product teams. Your focus is customer understanding, practical enablement, and adoption outcomes. You'll help create the systems, content, and programs that make OpenAI's newest innovations accessible and valuable to enterprise customers.\n\nIn This Role, You Will\n\nBuild and scale repeatable education programs for new product launches and product updates.\n\nTranslate complex product information into practical use cases, demos, quickstarts, customer stories, and adoption guidance.\n\nPartner closely with Product, Product Marketing, Marketing, Developer Experience, Technical Success, Solutions Architecture, and Customer Education teams to align educational efforts.\n\nCreate customer-facing education packages that support adoption before, during, and after major product releases.\n\nDevelop frameworks that help determine the right educational approach for different product moments and customer audiences.\n\nGather customer signals, usage data, and feedback from customer-facing teams to continuously improve educational programs.\n\nIdentify and highlight compelling customer use cases and success stories that accelerate adoption.\n\nDesign scalable workflows for producing high-quality educational content in a fast-moving product environment.\n\nMeasure the effectiveness of education initiatives and their impact on customer engagement and product adoption.\n\nHelp establish long-term operating models and cross-functional processes that support sustainable growth in customer education.\n\nYou Might Thrive In This Role If You\n\nEnjoy translating technical innovation into clear, practical customer outcomes.\n\nHave strong product intuition and can quickly identify the use cases that matter most to customers.\n\nAre equally comfortable thinking strategically and executing at a high level of detail.\n\nCan navigate ambiguity while building structure and repeatable processes.\n\nExcel at cross-functional collaboration and influencing without direct authority.\n\nCare deeply about clarity, accuracy, and customer trust.\n\nMove quickly while maintaining a high bar for quality.\n\nQualifications\nRequired\n\nExperience creating customer-facing product education, technical content, enablement programs, webinars, demos, guides, or adoption resources.\n\nExceptional writing, editing, communication, and content development skills.\n\nStrong product synthesis skills with the ability to transform technical concepts into actionable customer guidance.\n\nProven program management experience driving cross-functional initiatives across multiple stakeholders.\n\nExperience partnering effectively with Product, Marketing, customer-facing teams, or technical organizations.\n\nAbility to balance speed, quality, and operational rigor in a fast-paced environment.\n\nPreferred\n\nExperience in enterprise SaaS, AI products, developer tools, or technical education.\n\nExperience producing webinars, explainers, livestreams, podcasts, customer stories, or other educational media.\n\nFamiliarity with enterprise customer adoption and enablement strategies.\n\nHands‑on experience using AI tools to create, test, review, and improve educational content.\n\nExperience working with rapidly evolving technology products.\n\nSuccess in This Role\nIn Your First Few Months, You Will\n\nHelp operationalize a repeatable framework for new product education.\n\nPilot education programs for key product launches and updates.\n\nEstablish strong partnerships across Product, Marketing, Developer Experience, and customer-facing teams.\n\nBuild feedback loops that connect customer insights to future education priorities.\n\nOver Time, You Will\n\nEnsure priority product releases consistently include high-quality educational programs and assets.\n\nHelp enterprise customers move more quickly from awareness to adoption.\n\nEnable customer-facing teams with practical resources they can confidently use.\n\nBuild durable systems and workflows that scale customer education alongside OpenAI's product velocity.\n\nWhy OpenAI?\nThis is a unique opportunity to shape how enterprises learn, adopt, and succeed with frontier AI technologies. You'll work close to product innovation while helping customers unlock meaningful value from the latest advancements in AI. If you're passionate about turning what's new into what's useful—and building educational experiences that help customers succeed at scale we would love to hear from you.\n\nAbout OpenAI\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.\nWe are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.\nFor additional information, please see OpenAI’s Affiliation Action and Equal Employment Opportunity Policy Statement.\nBackground checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.\n\nWe are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.\n\nOpenAI Global Applicant Privacy Policy\n\nAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.\n\nCompensation\n$165.6K – $184K + Offers Equity\n\n#J-18808-Ljbffr","datePosted":"2026-08-04T03:16:12.004Z","dateModified":"2026-08-04T03:16:12.004Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8cc347c2d4f3263595cd80a8"},"url":"https://jobsearcher.com/jobs/8cc347c2d4f3263595cd80a8"}}