{"schemaVersion":"jobsearcher.job.v1","id":"8cb259ff24004e66369d4e1a","url":"https://jobsearcher.com/jobs/8cb259ff24004e66369d4e1a","canonicalUrl":"https://jobsearcher.com/jobs/8cb259ff24004e66369d4e1a","title":"Remote Software Support Specialist - SQL & QA","description":"The Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product.\r\nLocation\r\nLakewood, Colorado | Remote\r\nTravel\r\n0-5%\r\nResponsibilities\r\nProvides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.\r\nAnalyzes data reports, forms, and web technologies.\r\nUses and programs SQL to resolve basic to moderate issues.\r\nResponsibly communicates to all parties involved in issue resolution to meet and manage client expectations.\r\nUses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).\r\nMay assist with writing estimates for software modification specifications and documentation of support processes.\r\nMay submit client issues to development team for resolution as needed.\r\nPerforms Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.\r\nMay provide training to client end-users (typically via webinar).\r\nCreates or enhances documentation throughout the support process.\r\nContributes to company knowledge library and/or Tyler Community.\r\nMay participate in Early Adopter activities.\r\nMay participate in User Group meetings and activities.\r\nCommits to expanding technological skills and knowledge of the Tyler products.\r\nDemonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.\r\nPerforms other duties as assigned\r\nQualifications\r\nBachelor's degree in related field or equivalent experience.\r\nA minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.\r\nExcellent interpersonal skills.\r\nEffective decision making and problem solving skills involving troubleshooting basic to moderate issues.\r\nStrong organizational skills.\r\nEffective analytical ability, particularly in a technical environment.\r\nExcellent written and verbal communication skills.\r\nBasic knowledge and understanding of database structures including fields, tables, views, database objects, etc.\r\nExperience working with relational databases or SQL preferred.\r\nExperience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred.\r\nKnowledgeable with Microsoft Office.\r\nKnowledge and understanding of software development tools a plus.\r\nAbility to travel preferred.\r\nState-Specific Salary Range Disclosure Requirements\r\nSalary will generally fall between $52,000 - $70,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.\r\nTaking Care of You & Your Family\r\nYour health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.\r\nApply Online\r\nRequisition Number:2026-7918\r\nSoftware Support Specialist\r\nApply Online\r\nThe Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product.\r\nLocation\r\nLakewood, Colorado | Remote\r\nTravel\r\n0-5%\r\nResponsibilities\r\nProvides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.\r\nAnalyzes data reports, forms, and web technologies.\r\nUses and programs SQL to resolve basic to moderate issues.\r\nResponsibly communicates to all parties involved in issue resolution to meet and manage client expectations.\r\nUses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).\r\nMay assist with writing estimates for software modification specifications and documentation of support processes.\r\nMay submit client issues to development team for resolution as needed.\r\nPerforms Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.\r\nMay provide training to client end-users (typically via webinar).\r\nCreates or enhances documentation throughout the support process.\r\nContributes to company knowledge library and/or Tyler Community.\r\nMay participate in Early Adopter activities.\r\nMay participate in User Group meetings and activities.\r\nCommits to expanding technological skills and knowledge of the Tyler products.\r\nDemonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.\r\nPerforms other duties as assigned\r\nQualifications\r\nBachelor's degree in related field or equivalent experience.\r\nA minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.\r\nExcellent interpersonal skills.\r\nEffective decision making and problem solving skills involving troubleshooting basic to moderate issues.\r\nStrong organizational skills.\r\nEffective analytical ability, particularly in a technical environment.\r\nExcellent written and verbal communication skills.\r\nBasic knowledge and understanding of database structures including fields, tables, views, database objects, etc.\r\nExperience working with relational databases or SQL preferred.\r\nExperience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred.\r\nKnowledgeable with Microsoft Office.\r\nKnowledge and understanding of software development tools a plus.\r\nAbility to travel preferred.\r\nState-Specific Salary Range Disclosure Requirements\r\nSalary will generally fall between $52,000 - $70,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.\r\nTaking Care of You & Your Family\r\nYour health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.\r\nApply Online\r\nRequisition Number:2026-7918\r\nTyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.\r\nHelping all candidates find great careers is our goal. The information you provide here is secure and confidential.\r\nWe are now directing you to the original job posting. Please apply directly for this job at the employer's website.\r\nJ-18808-Ljbffr","company":"Tyler Technologies","rawCompany":"tyler technologies","city":"Yarmouth","state":"ME","isRemote":true,"isActive":false,"createdAt":"2026-04-09T15:39:51.657Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Software Support Specialist - SQL & QA","description":"The Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product.\r\nLocation\r\nLakewood, Colorado | Remote\r\nTravel\r\n0-5%\r\nResponsibilities\r\nProvides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.\r\nAnalyzes data reports, forms, and web technologies.\r\nUses and programs SQL to resolve basic to moderate issues.\r\nResponsibly communicates to all parties involved in issue resolution to meet and manage client expectations.\r\nUses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).\r\nMay assist with writing estimates for software modification specifications and documentation of support processes.\r\nMay submit client issues to development team for resolution as needed.\r\nPerforms Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.\r\nMay provide training to client end-users (typically via webinar).\r\nCreates or enhances documentation throughout the support process.\r\nContributes to company knowledge library and/or Tyler Community.\r\nMay participate in Early Adopter activities.\r\nMay participate in User Group meetings and activities.\r\nCommits to expanding technological skills and knowledge of the Tyler products.\r\nDemonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.\r\nPerforms other duties as assigned\r\nQualifications\r\nBachelor's degree in related field or equivalent experience.\r\nA minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.\r\nExcellent interpersonal skills.\r\nEffective decision making and problem solving skills involving troubleshooting basic to moderate issues.\r\nStrong organizational skills.\r\nEffective analytical ability, particularly in a technical environment.\r\nExcellent written and verbal communication skills.\r\nBasic knowledge and understanding of database structures including fields, tables, views, database objects, etc.\r\nExperience working with relational databases or SQL preferred.\r\nExperience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred.\r\nKnowledgeable with Microsoft Office.\r\nKnowledge and understanding of software development tools a plus.\r\nAbility to travel preferred.\r\nState-Specific Salary Range Disclosure Requirements\r\nSalary will generally fall between $52,000 - $70,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.\r\nTaking Care of You & Your Family\r\nYour health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.\r\nApply Online\r\nRequisition Number:2026-7918\r\nSoftware Support Specialist\r\nApply Online\r\nThe Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product.\r\nLocation\r\nLakewood, Colorado | Remote\r\nTravel\r\n0-5%\r\nResponsibilities\r\nProvides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.\r\nAnalyzes data reports, forms, and web technologies.\r\nUses and programs SQL to resolve basic to moderate issues.\r\nResponsibly communicates to all parties involved in issue resolution to meet and manage client expectations.\r\nUses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).\r\nMay assist with writing estimates for software modification specifications and documentation of support processes.\r\nMay submit client issues to development team for resolution as needed.\r\nPerforms Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.\r\nMay provide training to client end-users (typically via webinar).\r\nCreates or enhances documentation throughout the support process.\r\nContributes to company knowledge library and/or Tyler Community.\r\nMay participate in Early Adopter activities.\r\nMay participate in User Group meetings and activities.\r\nCommits to expanding technological skills and knowledge of the Tyler products.\r\nDemonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.\r\nPerforms other duties as assigned\r\nQualifications\r\nBachelor's degree in related field or equivalent experience.\r\nA minimum of 12 months previous experience required in an Associate Software Support Specialist position, or in a position which demonstrates systems knowledge and experience.\r\nExcellent interpersonal skills.\r\nEffective decision making and problem solving skills involving troubleshooting basic to moderate issues.\r\nStrong organizational skills.\r\nEffective analytical ability, particularly in a technical environment.\r\nExcellent written and verbal communication skills.\r\nBasic knowledge and understanding of database structures including fields, tables, views, database objects, etc.\r\nExperience working with relational databases or SQL preferred.\r\nExperience working with .NET framework (involving HTML, XSL, XML, and related technologies) preferred.\r\nKnowledgeable with Microsoft Office.\r\nKnowledge and understanding of software development tools a plus.\r\nAbility to travel preferred.\r\nState-Specific Salary Range Disclosure Requirements\r\nSalary will generally fall between $52,000 - $70,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.\r\nTaking Care of You & Your Family\r\nYour health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.\r\nApply Online\r\nRequisition Number:2026-7918\r\nTyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.\r\nHelping all candidates find great careers is our goal. The information you provide here is secure and confidential.\r\nWe are now directing you to the original job posting. Please apply directly for this job at the employer's website.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:39:51.657Z","dateModified":"2026-04-09T15:39:51.657Z","hiringOrganization":{"@type":"Organization","name":"Tyler Technologies","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Yarmouth","addressRegion":"ME","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8cb259ff24004e66369d4e1a"},"url":"https://jobsearcher.com/jobs/8cb259ff24004e66369d4e1a"}}