{"schemaVersion":"jobsearcher.job.v1","id":"8c8c8f31004b7c33d691c323","url":"https://jobsearcher.com/jobs/8c8c8f31004b7c33d691c323","canonicalUrl":"https://jobsearcher.com/jobs/8c8c8f31004b7c33d691c323","title":"Customer Architect (Forward Deployed Engineer)","description":"Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.\nPowered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.\nOver the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.\nWith a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.\nPosition Summary\nWe are seeking a highly technical and customer-focused Customer Architect (Forward Deployed Engineer) to join our Customer Success team in the U.S (West Coast).\nIn this role, you will operate in a Forward Deployed Engineer model —embedding deeply with customers to solve complex technical challenges, accelerate adoption, and deliver measurable business outcomes. You will act as both a hands-on builder and a strategic advisor, working directly within customer environments to design, implement, and optimize solutions.\nHarness is a multi-module DevSecOps platform, spanning CI/CD, cloud cost management, feature flags, security, and more. As a Customer Architect, you will work across multiple modules and domains, helping customers adopt an integrated platform approach rather than point solutions.\nYou’ll partner with engineering, platform, and security teams to modernize software delivery, improve reliability, and embed security into the development lifecycle\nAbout The Role\nForward Deployed Customer Engagement\nEmbed with customer teams as a hands-on technical partner, working directly in their environments to solve real-world challenges\nOwn the technical success of customer implementations across multiple Harness modules\nAct as a bridge between customer teams and Harness Product & Engineering\nTechnical Delivery & Enablement\nProvide hands-on guidance to integrate Harness into existing toolchains and processes\nDesign and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures\nLead onboarding, implementation, and enablement programs to accelerate time-to-value\nMulti-Module Platform Adoption\nDrive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases\nArchitect solutions that span multiple modules (e.g., pipelines, infrastructure, security, cost optimization)\nGuide customers toward a platform-centric approach rather than fragmented tooling\nStrategic Advisory\nServe as a trusted advisor to engineering and platform leadership\nDevelop and execute success plans aligned to business and technical outcomes\nLead technical reviews and business reviews to demonstrate value and identify growth opportunities\nOptimization & Insights\nAnalyze usage, pipeline performance, and adoption data to identify gaps and opportunities\nDeliver actionable recommendations across technology, processes, and team practices\nProactively identify risks to adoption or retention and drive mitigation strategies\nCross-Functional Collaboration\nPartner with Product and Engineering to influence roadmap based on customer feedback\nCollaborate with Sales and Customer Success on expansion and renewal strategies\nContribute to best practices, reference architectures, and enablement conten\nAbout You\nExperience\n7+ years in software engineering, solutions architecture, DevOps, or technical consulting\nExperience working in deeply technical, customer-facing roles, ideally in a forward deployed, consulting, or professional services capacity\nProven ability to lead complex implementations and drive customer outcomes\nTechnical Skills (Experience across multiple of the following):\nCloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux\nContainers & Orchestration: Kubernetes, Helm, Kustomize, OpenShift\nCI/CD & DevOps: Jenkins, GitHub Actions, GitLab CI, Harness, pipeline design\nLanguages & Scripting: Python, Bash, YAML (Go is a plus)\nDevSecOps (preferred):\nSecure pipeline design and policy enforcement\nFamiliarity with SAST, DAST, SCA, or supply chain security concepts\nExperience integrating security into CI/CD workflows\nCore Competencies\nStrong problem-solving skills with a hands-on, builder mindset\nAbility to operate across multiple technical domains rather than a single specialization\nExcellent communication skills, with the ability to influence both engineers and senior stakeholders\nComfortable navigating ambiguity and working in fast-paced environments\nCuriosity and a strong commitment to continuous learning\nPreferred Qualifications\nExperience in roles such as Solutions Architect, Customer Success Engineer, Professional Services, or Forward Deployed Engineer\nExperience working with platform engineering or internal developer platforms (IDPs)\nRelevant certifications (AWS, Kubernetes, Terraform, etc.)\nExposure to security engineering or application security practices\nSuccess Metrics\nHigh adoption across multiple Harness modules within assigned accounts\nStrong retention and expansion (AGRR targets)\nMeasurable improvements in customer delivery performance and efficiency\nCustomer satisfaction and overall account healt\nWork Location\nYou must be located on the West Coast within the United States,\nWhat You Will Have At Harness\nCompetitive salary\nComprehensive healthcare benefits\nFlexible Spending Account (FSA)\nFlexible work schedule\nEmployee Assistance Program (EAP)\nFlexible Time Off and Parental Leave\nMonthly, quarterly, and annual social and team building events\nMonthly internet reimbursement\n\nThe anticipated base salary range for this position is between $160,000 and $180,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: .\n\nPay transparency\n$160,000 - $180,000 USD\nHarness In The News:\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.\nAt Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal:\nNote on Fraudulent Recruiting/Offers\nWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.\nPlease note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.\nIf you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (, or you can contact your local law enforcement agency.","company":"Harnessio","rawCompany":"harnessio","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T21:25:11.071Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Architect (Forward Deployed Engineer)","description":"Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.\nPowered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.\nOver the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.\nWith a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.\nPosition Summary\nWe are seeking a highly technical and customer-focused Customer Architect (Forward Deployed Engineer) to join our Customer Success team in the U.S (West Coast).\nIn this role, you will operate in a Forward Deployed Engineer model —embedding deeply with customers to solve complex technical challenges, accelerate adoption, and deliver measurable business outcomes. You will act as both a hands-on builder and a strategic advisor, working directly within customer environments to design, implement, and optimize solutions.\nHarness is a multi-module DevSecOps platform, spanning CI/CD, cloud cost management, feature flags, security, and more. As a Customer Architect, you will work across multiple modules and domains, helping customers adopt an integrated platform approach rather than point solutions.\nYou’ll partner with engineering, platform, and security teams to modernize software delivery, improve reliability, and embed security into the development lifecycle\nAbout The Role\nForward Deployed Customer Engagement\nEmbed with customer teams as a hands-on technical partner, working directly in their environments to solve real-world challenges\nOwn the technical success of customer implementations across multiple Harness modules\nAct as a bridge between customer teams and Harness Product & Engineering\nTechnical Delivery & Enablement\nProvide hands-on guidance to integrate Harness into existing toolchains and processes\nDesign and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures\nLead onboarding, implementation, and enablement programs to accelerate time-to-value\nMulti-Module Platform Adoption\nDrive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases\nArchitect solutions that span multiple modules (e.g., pipelines, infrastructure, security, cost optimization)\nGuide customers toward a platform-centric approach rather than fragmented tooling\nStrategic Advisory\nServe as a trusted advisor to engineering and platform leadership\nDevelop and execute success plans aligned to business and technical outcomes\nLead technical reviews and business reviews to demonstrate value and identify growth opportunities\nOptimization & Insights\nAnalyze usage, pipeline performance, and adoption data to identify gaps and opportunities\nDeliver actionable recommendations across technology, processes, and team practices\nProactively identify risks to adoption or retention and drive mitigation strategies\nCross-Functional Collaboration\nPartner with Product and Engineering to influence roadmap based on customer feedback\nCollaborate with Sales and Customer Success on expansion and renewal strategies\nContribute to best practices, reference architectures, and enablement conten\nAbout You\nExperience\n7+ years in software engineering, solutions architecture, DevOps, or technical consulting\nExperience working in deeply technical, customer-facing roles, ideally in a forward deployed, consulting, or professional services capacity\nProven ability to lead complex implementations and drive customer outcomes\nTechnical Skills (Experience across multiple of the following):\nCloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux\nContainers & Orchestration: Kubernetes, Helm, Kustomize, OpenShift\nCI/CD & DevOps: Jenkins, GitHub Actions, GitLab CI, Harness, pipeline design\nLanguages & Scripting: Python, Bash, YAML (Go is a plus)\nDevSecOps (preferred):\nSecure pipeline design and policy enforcement\nFamiliarity with SAST, DAST, SCA, or supply chain security concepts\nExperience integrating security into CI/CD workflows\nCore Competencies\nStrong problem-solving skills with a hands-on, builder mindset\nAbility to operate across multiple technical domains rather than a single specialization\nExcellent communication skills, with the ability to influence both engineers and senior stakeholders\nComfortable navigating ambiguity and working in fast-paced environments\nCuriosity and a strong commitment to continuous learning\nPreferred Qualifications\nExperience in roles such as Solutions Architect, Customer Success Engineer, Professional Services, or Forward Deployed Engineer\nExperience working with platform engineering or internal developer platforms (IDPs)\nRelevant certifications (AWS, Kubernetes, Terraform, etc.)\nExposure to security engineering or application security practices\nSuccess Metrics\nHigh adoption across multiple Harness modules within assigned accounts\nStrong retention and expansion (AGRR targets)\nMeasurable improvements in customer delivery performance and efficiency\nCustomer satisfaction and overall account healt\nWork Location\nYou must be located on the West Coast within the United States,\nWhat You Will Have At Harness\nCompetitive salary\nComprehensive healthcare benefits\nFlexible Spending Account (FSA)\nFlexible work schedule\nEmployee Assistance Program (EAP)\nFlexible Time Off and Parental Leave\nMonthly, quarterly, and annual social and team building events\nMonthly internet reimbursement\n\nThe anticipated base salary range for this position is between $160,000 and $180,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: .\n\nPay transparency\n$160,000 - $180,000 USD\nHarness In The News:\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.\nAt Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal:\nNote on Fraudulent Recruiting/Offers\nWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.\nPlease note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.\nIf you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (, or you can contact your local law enforcement agency.","datePosted":"2026-08-04T21:25:11.071Z","dateModified":"2026-08-04T21:25:11.071Z","hiringOrganization":{"@type":"Organization","name":"Harnessio","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8c8c8f31004b7c33d691c323"},"url":"https://jobsearcher.com/jobs/8c8c8f31004b7c33d691c323"}}