{"schemaVersion":"jobsearcher.job.v1","id":"8c7638149a6eeb411dbad3bb","url":"https://jobsearcher.com/jobs/8c7638149a6eeb411dbad3bb","canonicalUrl":"https://jobsearcher.com/jobs/8c7638149a6eeb411dbad3bb","title":"AI-Driven Support Lead & Knowledge Architect (Remote)","description":"Prism Support Services is seeking a Senior Support Analyst to serve as the senior technical liaison to 196+ higher-education clients and to actively build the team's AI and automation infrastructure. You will own three strategic workstreams from the Prism CS AI & Automation Strategy (BUSR 2026): knowledge-base deflection, AI knowledge agent retirement capture, and AI phone/web support and Jira automation.\nThis role reports to the VP, Support Services for HHES.\n\n#J-18808-Ljbffr","company":"Harris Computer","rawCompany":"harris computer","city":"Sioux Falls","state":"SD","isRemote":true,"isActive":false,"createdAt":"2026-08-05T03:19:44.183Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"25-9049.00","title":"Teaching Assistants, All Other","slug":"teaching-assistants-all-other"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"AI-Driven Support Lead & Knowledge Architect (Remote)","description":"Prism Support Services is seeking a Senior Support Analyst to serve as the senior technical liaison to 196+ higher-education clients and to actively build the team's AI and automation infrastructure. You will own three strategic workstreams from the Prism CS AI & Automation Strategy (BUSR 2026): knowledge-base deflection, AI knowledge agent retirement capture, and AI phone/web support and Jira automation.\nThis role reports to the VP, Support Services for HHES.\n\n#J-18808-Ljbffr","datePosted":"2026-08-05T03:19:44.183Z","dateModified":"2026-08-05T03:19:44.183Z","hiringOrganization":{"@type":"Organization","name":"Harris Computer","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sioux Falls","addressRegion":"SD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8c7638149a6eeb411dbad3bb"},"url":"https://jobsearcher.com/jobs/8c7638149a6eeb411dbad3bb"}}