{"schemaVersion":"jobsearcher.job.v1","id":"8c5eb8dd5ece47c85a11991d","url":"https://jobsearcher.com/jobs/8c5eb8dd5ece47c85a11991d","canonicalUrl":"https://jobsearcher.com/jobs/8c5eb8dd5ece47c85a11991d","title":"IT Operations Leader: Reliability, Cloud & FinOps","description":"To be a family that uses our collective superpowers to do significant good.At Master Electronics, IT isn't just about uptime; it's about keeping the business moving and moving well.We're looking for a Director of IT Operations who can make smart calls early, bring structure without slowing things down, and lead reliability across infrastructure, cloud, and end-user environments. This role owns performance, incident response, and continuous improvement, while partnering with cybersecurity, managing vendors, and finding practical ways to optimize cost and operations.You'll do well here if you're comfortable with a bit of ambiguity, prefer action over over-engineering, and see AI as a tool to make support smarter, not just trendier.We're a family-owned company with real ownership and fewer layers. You'll have the space to lead, make decisions, and shape how IT operates moving forward.What you will do?Own service reliability and operational readiness across infrastructure, cloud, and end-user services (including availability, performance, patching, and capacity)Lead major incidents and on-call operations: command, communications, escalation, post-incident reviews, and corrective actionsImprove monitoring/alerting quality and runbooks to reduce reactive escalations and repeat incidents (signal > noise)Run service desk excellence with ITSM/ITIL practices and strong ServiceNow hygiene (trends, prioritization, knowledge, problem management)Drive cloud operations and FinOps/cost containment (tagging, budgets/alerts, rightsizing, commitments strategy)Own vendor management and procurement/asset lifecycle (standards, inventory, deployment, refresh; SLAs, escalations, QBRs, renewals)Partner with Cybersecurity on compliance and SecOps execution (patch/vuln SLAs, hardening baselines, logging/telemetry, cloud guardrails)Own IAM operational execution with Cybersecurity: joiner/mover/leaver, access workflows, MFA/conditional access alignment, privileged access patterns, access reviewsLead and develop managers/teams; hire and upskill talent; apply practical AI to triage, knowledge, reporting, and incident timelinesWhat you bring to the table!Seven plus (7+) years in IT operations/infrastructure/service management; three plus (3+)years leading multi-team orgs (Ops + Service Desk)Proven ability to improve availability, reduce repeat incidents, and improve MTTR with disciplined operationsStrong ITSM/ITIL execution with ServiceNow (or equivalent) at high standardsCloud ops experience (AWS preferred), including cost governanceHands-on IAM experience (JML, MFA/conditional access, RBAC, privileged access, access governance) and strong Cybersecurity partnershipTechnical expertise across systems, networking fundamentals, identity, and monitoring; strong communication skills during critical incidentsWhy do you want to work with usStay Healthy:World-class and affordableinsurance plans ensure you and your family stay healthySecure Your Future:401(k) match programwhere you are vested from day-oneInvest in Your Education:Tuitionassistanceempowers you to further your education and careerEmployee Assistance Program (EAP)andother incentivesAccess toPerspectivesHealthcare Advocate,Working AdvantageDiscount ProgramandmoreEnjoy Work-Life-HarmonyPaid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policiesDoSignificant Good:Company-sponsoreddonation match 3 for1, Volunteer Time Off (VTO) to give back to the community,and Employee Resource GroupsProvide Additional FinancialSecurity:Company-funded and voluntaryAD&D Life Insurancefor you and your loved onesIf you want to learn more about our comprehensive benefits, visit:https://careers.masterelectronics.com/benefits-wellnessEqual Opportunity EmployerAtMaster Electronics, we thrive in afast-paced, entrepreneurial environmentwhere flexibility, professionalism, and a self-starter mindsetaren'tjust preferred—they'reessential. Headquartered in sunny Phoenix, AZ,we'realeading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.What'sour secret?It'ssimple:strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to servehundreds of thousands of customersin close partnership withworld-class suppliersacross the globe.We'realso deeply committed to building a workplace where everyone feelsrespected, supported, and empowered to succeedMaster Electronics is committed toproviding equal employment opportunities for all applicants and employeesWe do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.Weprovide reasonable accommodationsin compliance with theADAand other applicable laws, and westrictly prohibitharassmentof any kind.This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.J-18808-Ljbffr","company":"Master Electronics","rawCompany":"master electronics","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-14T04:36:46.263Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Operations Leader: Reliability, Cloud & FinOps","description":"To be a family that uses our collective superpowers to do significant good.At Master Electronics, IT isn't just about uptime; it's about keeping the business moving and moving well.We're looking for a Director of IT Operations who can make smart calls early, bring structure without slowing things down, and lead reliability across infrastructure, cloud, and end-user environments. This role owns performance, incident response, and continuous improvement, while partnering with cybersecurity, managing vendors, and finding practical ways to optimize cost and operations.You'll do well here if you're comfortable with a bit of ambiguity, prefer action over over-engineering, and see AI as a tool to make support smarter, not just trendier.We're a family-owned company with real ownership and fewer layers. You'll have the space to lead, make decisions, and shape how IT operates moving forward.What you will do?Own service reliability and operational readiness across infrastructure, cloud, and end-user services (including availability, performance, patching, and capacity)Lead major incidents and on-call operations: command, communications, escalation, post-incident reviews, and corrective actionsImprove monitoring/alerting quality and runbooks to reduce reactive escalations and repeat incidents (signal > noise)Run service desk excellence with ITSM/ITIL practices and strong ServiceNow hygiene (trends, prioritization, knowledge, problem management)Drive cloud operations and FinOps/cost containment (tagging, budgets/alerts, rightsizing, commitments strategy)Own vendor management and procurement/asset lifecycle (standards, inventory, deployment, refresh; SLAs, escalations, QBRs, renewals)Partner with Cybersecurity on compliance and SecOps execution (patch/vuln SLAs, hardening baselines, logging/telemetry, cloud guardrails)Own IAM operational execution with Cybersecurity: joiner/mover/leaver, access workflows, MFA/conditional access alignment, privileged access patterns, access reviewsLead and develop managers/teams; hire and upskill talent; apply practical AI to triage, knowledge, reporting, and incident timelinesWhat you bring to the table!Seven plus (7+) years in IT operations/infrastructure/service management; three plus (3+)years leading multi-team orgs (Ops + Service Desk)Proven ability to improve availability, reduce repeat incidents, and improve MTTR with disciplined operationsStrong ITSM/ITIL execution with ServiceNow (or equivalent) at high standardsCloud ops experience (AWS preferred), including cost governanceHands-on IAM experience (JML, MFA/conditional access, RBAC, privileged access, access governance) and strong Cybersecurity partnershipTechnical expertise across systems, networking fundamentals, identity, and monitoring; strong communication skills during critical incidentsWhy do you want to work with usStay Healthy:World-class and affordableinsurance plans ensure you and your family stay healthySecure Your Future:401(k) match programwhere you are vested from day-oneInvest in Your Education:Tuitionassistanceempowers you to further your education and careerEmployee Assistance Program (EAP)andother incentivesAccess toPerspectivesHealthcare Advocate,Working AdvantageDiscount ProgramandmoreEnjoy Work-Life-HarmonyPaid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policiesDoSignificant Good:Company-sponsoreddonation match 3 for1, Volunteer Time Off (VTO) to give back to the community,and Employee Resource GroupsProvide Additional FinancialSecurity:Company-funded and voluntaryAD&D Life Insurancefor you and your loved onesIf you want to learn more about our comprehensive benefits, visit:https://careers.masterelectronics.com/benefits-wellnessEqual Opportunity EmployerAtMaster Electronics, we thrive in afast-paced, entrepreneurial environmentwhere flexibility, professionalism, and a self-starter mindsetaren'tjust preferred—they'reessential. Headquartered in sunny Phoenix, AZ,we'realeading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.What'sour secret?It'ssimple:strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to servehundreds of thousands of customersin close partnership withworld-class suppliersacross the globe.We'realso deeply committed to building a workplace where everyone feelsrespected, supported, and empowered to succeedMaster Electronics is committed toproviding equal employment opportunities for all applicants and employeesWe do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.Weprovide reasonable accommodationsin compliance with theADAand other applicable laws, and westrictly prohibitharassmentof any kind.This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.J-18808-Ljbffr","datePosted":"2026-04-14T04:36:46.263Z","dateModified":"2026-04-14T04:36:46.263Z","hiringOrganization":{"@type":"Organization","name":"Master Electronics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8c5eb8dd5ece47c85a11991d"},"url":"https://jobsearcher.com/jobs/8c5eb8dd5ece47c85a11991d"}}