{"schemaVersion":"jobsearcher.job.v1","id":"8bdd7518ea4fcfe959571a3f","url":"https://jobsearcher.com/jobs/8bdd7518ea4fcfe959571a3f","canonicalUrl":"https://jobsearcher.com/jobs/8bdd7518ea4fcfe959571a3f","title":"Supervisor - Customer Service - Pendleton, SC","description":"Date: Aug 23, 2024\nLocation: Pendleton, SC, US, 29670\nCompany: Arthrex\nRequisition ID:\n59870\n\nTitle:\nSupervisor - Customer Service - Pendleton, SC\n\nDivision:\nArthrex Manufacturing Inc (US02)\n\nLocation:\nPendleton, SC\n\nArthrex Inc. is hiring a Supervisor – Customer Service to work at our Pendleton, South Carolina location to perform customer service department functions. This includes all matters relevant to the order processing of customer service orders and issues related to assisting customers in a timely manner. At least 5 years of customer service experience with increasing responsibilities or supervisory experience required. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.\n\nEssential Duties and Responsibilities:\nSupervises staff of Customer Service Coordinators, Leads and Analysts to ensure all orders are processed and shipped on time.\nMaintains schedules for lunch, breaks, phone, and paid time off requests to include changes as needed for business needs.\nPromptly answers calls and emails if elevated to Supervisor level or as needed.\nMonitors Cisco phone log to make sure all agents are on ready as needed and no calls holding.\nResponsible for checking all email groups and Esker buckets to make sure all order is processing properly and on time.\nBack-up for Leads and Analyst for all agency and synergy orders or issues as needed.\nMeets regularly with direct reports to review stats, quotas, and errors on a regular basis. This includes mentoring and coaching.\nMeets with Quality Assurance Analyst and rep to review calls and provide feedback and/or any follow up for corrective action.\nResponsible for SAP HR New hire onboarding requirements.\nWorks with HR if needed to handle any employees’ issues or concerns. Keeps detailed log of recurring or concerning performance behaviors.\nMaintains schedules in time hub, updating as needed to current hours.\nVerifying training checklist for new reps and ongoing training for current staff along with Training Analyst.\nAssist new hires and checks orders until the time when they are completely capable of processing without orders and become certified to work independently.\nContinually inform staff of new promotions, new items, item substitutions and any pertinent and essential information or department updates.\nResponsible for working with Product Manager for new product launches or any limitations or special handling of new or existing products.\nResponsible for billing of Operating Room Installation and Integration charges.\nResponsible for Text on Material Master and Product Replacements.\nResponsible for holding team accountable for Arthrex Proud competencies and department goals.\nResponsible for yearly performance reviews of all direct reports and this should include statistics on their quotas, phone stats and errors.\nMaintains Arthrex Quality Management policies and continually communicates these standards to their direct reports.\\\nCooperates and partners with Accounts Receivable, Agency Billing, Loaner/Returns, Field Logistics, Database, Transportation and Shipping to resolve any issues for customer or agencies with ultimate goal of on time delivery of orders.\nCooperates with Senior Manager for new initiatives and consistently identify areas of improvement and development to meet future business needs.\nAttends training seminars, conferences, and continual learning within Arthrex Learning and development.\nOn a daily basis checks backorders for direct reports to ensure timely processing.\nRequired to work flexible hours as needed by department to include mandatory month end until 7PM or upon completion of all orders submitted. Required to work extended hours during fiscal year end to ensure all orders are processed and shipped on time.\n\nEducation and Experience:\nBachelor’s Degree Required\nMinimum 5 years Customer Service experience with increasing responsibilities or Supervisory Experience required.\n\nKnowledge and Skill Requirements/ Specialized Courses and/or Training:\nTechnical knowledge of products sold by the company and understanding of handling the products. Basic knowledge of medical terms relating to the products handled. Basic knowledge of marketing concepts and practices. Good phone skills in addition to the ability to multitask.\n\nMachine, Tools and/or Equipment Skills:\nMicrosoft Word, Excel and Outlook required.\n\nReasoning Ability:\nAbility to define problems, collect data, establishes facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.\n\nLanguage and Communication Skills:\nAbility to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.\n\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.\nArthrex 2024 Benefits\nMedical, Dental and Vision Insurance\nCompany-Provided Life Insurance\nVoluntary Life Insurance\nFlexible Spending Account (FSA)\nSupplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)\nMatching 401(k) Retirement Plan\nAnnual Bonus\nWellness Incentive Program\nFree Onsite Medical Clinics\nFree Onsite Lunch\nTuition Reimbursement Program\nTrip of a Lifetime\nPaid Parental Leave\nPaid Time Off\nVolunteer PTO\nEmployee Assistance Provider (EAP)\n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.","company":"Arthrex","rawCompany":"arthrex","city":"Pendleton","state":"SC","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:27:06.151Z","occupations":[{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"339113","title":"Surgical Appliance and Supplies Manufacturing","slug":"surgical-appliance-and-supplies-manufacturing"},{"code":"339112","title":"Surgical and Medical Instrument Manufacturing","slug":"surgical-and-medical-instrument-manufacturing"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Supervisor - Customer Service - Pendleton, SC","description":"Date: Aug 23, 2024\nLocation: Pendleton, SC, US, 29670\nCompany: Arthrex\nRequisition ID:\n59870\n\nTitle:\nSupervisor - Customer Service - Pendleton, SC\n\nDivision:\nArthrex Manufacturing Inc (US02)\n\nLocation:\nPendleton, SC\n\nArthrex Inc. is hiring a Supervisor – Customer Service to work at our Pendleton, South Carolina location to perform customer service department functions. This includes all matters relevant to the order processing of customer service orders and issues related to assisting customers in a timely manner. At least 5 years of customer service experience with increasing responsibilities or supervisory experience required. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.\n\nEssential Duties and Responsibilities:\nSupervises staff of Customer Service Coordinators, Leads and Analysts to ensure all orders are processed and shipped on time.\nMaintains schedules for lunch, breaks, phone, and paid time off requests to include changes as needed for business needs.\nPromptly answers calls and emails if elevated to Supervisor level or as needed.\nMonitors Cisco phone log to make sure all agents are on ready as needed and no calls holding.\nResponsible for checking all email groups and Esker buckets to make sure all order is processing properly and on time.\nBack-up for Leads and Analyst for all agency and synergy orders or issues as needed.\nMeets regularly with direct reports to review stats, quotas, and errors on a regular basis. This includes mentoring and coaching.\nMeets with Quality Assurance Analyst and rep to review calls and provide feedback and/or any follow up for corrective action.\nResponsible for SAP HR New hire onboarding requirements.\nWorks with HR if needed to handle any employees’ issues or concerns. Keeps detailed log of recurring or concerning performance behaviors.\nMaintains schedules in time hub, updating as needed to current hours.\nVerifying training checklist for new reps and ongoing training for current staff along with Training Analyst.\nAssist new hires and checks orders until the time when they are completely capable of processing without orders and become certified to work independently.\nContinually inform staff of new promotions, new items, item substitutions and any pertinent and essential information or department updates.\nResponsible for working with Product Manager for new product launches or any limitations or special handling of new or existing products.\nResponsible for billing of Operating Room Installation and Integration charges.\nResponsible for Text on Material Master and Product Replacements.\nResponsible for holding team accountable for Arthrex Proud competencies and department goals.\nResponsible for yearly performance reviews of all direct reports and this should include statistics on their quotas, phone stats and errors.\nMaintains Arthrex Quality Management policies and continually communicates these standards to their direct reports.\\\nCooperates and partners with Accounts Receivable, Agency Billing, Loaner/Returns, Field Logistics, Database, Transportation and Shipping to resolve any issues for customer or agencies with ultimate goal of on time delivery of orders.\nCooperates with Senior Manager for new initiatives and consistently identify areas of improvement and development to meet future business needs.\nAttends training seminars, conferences, and continual learning within Arthrex Learning and development.\nOn a daily basis checks backorders for direct reports to ensure timely processing.\nRequired to work flexible hours as needed by department to include mandatory month end until 7PM or upon completion of all orders submitted. Required to work extended hours during fiscal year end to ensure all orders are processed and shipped on time.\n\nEducation and Experience:\nBachelor’s Degree Required\nMinimum 5 years Customer Service experience with increasing responsibilities or Supervisory Experience required.\n\nKnowledge and Skill Requirements/ Specialized Courses and/or Training:\nTechnical knowledge of products sold by the company and understanding of handling the products. Basic knowledge of medical terms relating to the products handled. Basic knowledge of marketing concepts and practices. Good phone skills in addition to the ability to multitask.\n\nMachine, Tools and/or Equipment Skills:\nMicrosoft Word, Excel and Outlook required.\n\nReasoning Ability:\nAbility to define problems, collect data, establishes facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.\n\nLanguage and Communication Skills:\nAbility to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.\n\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.\nArthrex 2024 Benefits\nMedical, Dental and Vision Insurance\nCompany-Provided Life Insurance\nVoluntary Life Insurance\nFlexible Spending Account (FSA)\nSupplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)\nMatching 401(k) Retirement Plan\nAnnual Bonus\nWellness Incentive Program\nFree Onsite Medical Clinics\nFree Onsite Lunch\nTuition Reimbursement Program\nTrip of a Lifetime\nPaid Parental Leave\nPaid Time Off\nVolunteer PTO\nEmployee Assistance Provider (EAP)\n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.","datePosted":"2026-04-12T20:27:06.151Z","dateModified":"2026-04-12T20:27:06.151Z","hiringOrganization":{"@type":"Organization","name":"Arthrex","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pendleton","addressRegion":"SC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8bdd7518ea4fcfe959571a3f"},"url":"https://jobsearcher.com/jobs/8bdd7518ea4fcfe959571a3f"}}