{"schemaVersion":"jobsearcher.job.v1","id":"8bd71b8314eccaccf3a32a2a","url":"https://jobsearcher.com/jobs/8bd71b8314eccaccf3a32a2a","canonicalUrl":"https://jobsearcher.com/jobs/8bd71b8314eccaccf3a32a2a","title":"Technical Support Representative","description":"Technical Support Representative\n\nJoin our dynamic team as a Technical Support Representative, where you will be the first point of contact for customers experiencing technical or connectivity issues. This role offers an excellent opportunity to deliver exceptional customer service while applying your technical expertise. The shift schedule is Sunday through Wednesday, from 9:30 am to 8:00 pm, providing a balanced work-life experience.\n\nKey Responsibilities\n\nCustomer Support:\n\nRespond to customer inquiries via phone, email, or other communication channels with prompt, professional, and empathetic assistance. Clearly communicate service outages, scheduled maintenance, and other relevant updates to keep customers informed.\n\nTroubleshooting:\n\nDiagnose and resolve connectivity, network configuration, and hardware setup issues efficiently. Collaborate with field technicians or supervisors to escalate complex problems when necessary, ensuring timely resolution.\n\nProblem-Solving:\n\nIdentify root causes of technical issues through systematic analysis and troubleshooting. Develop effective solutions to restore service and improve customer satisfaction.\n\nSkills and Qualifications\n\nProven experience in technical support, customer service, or a related field.\n\nStrong understanding of networking, internet connectivity, and hardware configurations.\n\nExcellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.\n\nProblem-solving skills with a proactive approach to resolving issues.\n\nAbility to work independently and as part of a team in a fast-paced environment.\n\nFlexibility to work the specified shift schedule, including evenings and weekends if required.\n\nHigh school diploma or equivalent; technical certifications or relevant training are a plus.\n\nAt Connext, we foster a collaborative and customer-centric culture that values innovation and continuous growth. We offer opportunities for professional development and a supportive environment where your contributions make a real impact. Join us and be part of a company committed to excellence and customer satisfaction.","company":"Connext","rawCompany":"connext","city":"Ogden","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-09-18T11:24:39.636Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Technical Support Representative\n\nJoin our dynamic team as a Technical Support Representative, where you will be the first point of contact for customers experiencing technical or connectivity issues. This role offers an excellent opportunity to deliver exceptional customer service while applying your technical expertise. The shift schedule is Sunday through Wednesday, from 9:30 am to 8:00 pm, providing a balanced work-life experience.\n\nKey Responsibilities\n\nCustomer Support:\n\nRespond to customer inquiries via phone, email, or other communication channels with prompt, professional, and empathetic assistance. Clearly communicate service outages, scheduled maintenance, and other relevant updates to keep customers informed.\n\nTroubleshooting:\n\nDiagnose and resolve connectivity, network configuration, and hardware setup issues efficiently. Collaborate with field technicians or supervisors to escalate complex problems when necessary, ensuring timely resolution.\n\nProblem-Solving:\n\nIdentify root causes of technical issues through systematic analysis and troubleshooting. Develop effective solutions to restore service and improve customer satisfaction.\n\nSkills and Qualifications\n\nProven experience in technical support, customer service, or a related field.\n\nStrong understanding of networking, internet connectivity, and hardware configurations.\n\nExcellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.\n\nProblem-solving skills with a proactive approach to resolving issues.\n\nAbility to work independently and as part of a team in a fast-paced environment.\n\nFlexibility to work the specified shift schedule, including evenings and weekends if required.\n\nHigh school diploma or equivalent; technical certifications or relevant training are a plus.\n\nAt Connext, we foster a collaborative and customer-centric culture that values innovation and continuous growth. We offer opportunities for professional development and a supportive environment where your contributions make a real impact. Join us and be part of a company committed to excellence and customer satisfaction.","datePosted":"2026-09-18T11:24:39.636Z","dateModified":"2026-09-18T11:24:39.636Z","hiringOrganization":{"@type":"Organization","name":"Connext","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ogden","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8bd71b8314eccaccf3a32a2a"},"url":"https://jobsearcher.com/jobs/8bd71b8314eccaccf3a32a2a"}}