{"schemaVersion":"jobsearcher.job.v1","id":"8bbfc7808b6db2221fcff892","url":"https://jobsearcher.com/jobs/8bbfc7808b6db2221fcff892","canonicalUrl":"https://jobsearcher.com/jobs/8bbfc7808b6db2221fcff892","title":"Program Support Associate","description":"General Description of the Position\n\nThe Program Support Associate provides administrative, operational, customer service, and logistical support for the Early Childhood Innovation Center (ECIC) and its statewide workforce initiatives. This position supports the day-to-day operations of ECIC programs through coordination of communication, scheduling, document management, meeting logistics, participant support activities, data entry, workflow tracking, and general office operations.\nProgram Support Associates work collaboratively with ECIC leadership, program staff, navigators, coordinators, and operational staff to ensure administrative processes are completed accurately, efficiently, and in alignment with established procedures. This role provides operational support across multiple ECIC initiatives and serves as a key support position for participant engagement, operational workflow coordination, event support, and customer service functions.\n\nThe Program Support Associate assists with scheduling meetings, coordinating translation services, maintaining operational records, supporting application and intake processes, monitoring documentation receipt, preparing materials for meetings and events, and assisting with communication workflows. This position also supports operational tracking activities within systems such as Monday.com and other ECIC operational platforms.\nProgram Support Associates are expected to maintain professionalism, provide excellent customer service, support a collaborative office environment, and assist with ensuring operational processes remain organized, responsive, and scalable as ECIC initiatives continue to expand statewide.\n\nEssential Functions & Required Knowledge, Skills and Abilities\n\nEssential Functions\nThe following are the functions essential to performing this job:\n\nProvide administrative and operational support across ECIC initiatives and program areas.\nSupport daily office operations, customer service activities, and front-line communication workflows.\nRespond to general inquiries and route questions to appropriate ECIC staff as needed.\nMonitor shared inboxes, phone lines, and communication platforms to support timely response and follow-up.\nAssist with scheduling meetings, scholar check-ins, workshops, trainings, and operational activities.\nCoordinate calendar invitations, meeting reminders, Zoom logistics, room reservations, and meeting materials.\nCoordinate translation and interpreter services for meetings, events, and participant support activities as needed.\nSupport participant intake and onboarding processes through administrative and logistical assistance.\nAssist with collection, organization, and tracking of required participant documentation.\nMaintain and update operational tracking systems, including Monday.com and other ECIC systems, as assigned.\nAssist with tracking receipt of applications, forms, transcripts, verification documents, and other required materials.\nPrepare files and documentation for program staff review and operational processing.\nAssist with operational workflow coordination related to applications, participant engagement, and program activities.\nSupport participant communication efforts through reminder emails, follow-up communication, and distribution of approved information.\nAssist with tracking attendance and participation for workshops, meetings, and professional development activities.\nPrepare sign-in sheets, meeting folders, packets, and supporting materials for ECIC events and activities.\nSupport event coordination and logistical setup for meetings, trainings, outreach events, and ECIC activities.\nAssist with procurement, travel documentation, reimbursement paperwork, and operational forms as assigned.\nSupport preparation and organization of operational, financial, and programmatic documentation.\nMaintain organized electronic and physical filing systems.\nAssist with data entry, operational reporting, and maintenance of accurate administrative records.\nSupport program staff with administrative follow-up and workflow coordination activities.\nAssist with monitoring incomplete documentation and conducting follow-up outreach as directed.\nMaintain confidentiality of participant, personnel, financial, and operational information.\nCollaborate with ECIC staff to ensure operational processes are completed accurately and efficiently.\nProvide general office support, including copying, scanning, mailing, supply coordination, and document preparation.\nPerform other duties as assigned.\n\nRequired Knowledge, Skills, and Abilities\n\nStrong organizational and administrative skills.\nExcellent customer service and interpersonal communication skills.\nAbility to manage multiple tasks and deadlines in a fast-paced environment.\nStrong attention to detail and accuracy.\nAbility to follow established operational procedures and workflows.\nAbility to communicate effectively verbally and in writing.\nProficiency in Microsoft Office applications, including Word, Teams, Outlook, and particularly Excel.\nAbility to learn and utilize operational tracking systems and databases, including Monday.com.\nAbility to maintain accurate documentation and records.\nAbility to work collaboratively with multiple staff members and departments.\nAbility to prioritize tasks and adapt to changing operational needs.\nAbility to maintain confidentiality and handle sensitive information appropriately.\nAbility to support meetings, events, and participant engagement activities in a professional manner.\nAbility to provide administrative and logistical support across multiple program areas.\n\nQualification Standards\n\nEducation: Associate's degree preferred in Business Administration, Office Administration, Public Administration, Communications, or a related field. Equivalent combinations of education and relevant administrative or operational experience may be considered.\nOne (1) year or more of experience in administrative support, office operations, customer service, program support, or a related field preferred.\nExperience working in higher education, nonprofit organizations, workforce development, or grant-funded programs preferred.\nExperience with scheduling systems, databases, operational tracking systems, or customer service functions preferred.\n\nPerformance Standards & EEO Statement\n\nDemonstrated knowledge of DSU fundamentals.\nAccuracy and timeliness of administrative work and operational support activities.\nAbility to maintain organized documentation and operational records.\nProfessionalism and responsiveness in customer service interactions.\nAbility to effectively support multiple operational workflows and priorities.\nReliability, attendance, and dependability in daily work performance.\nAbility to maintain confidentiality and professionalism in handling sensitive information.\nEffective collaboration and communication with ECIC staff and stakeholders.\nAbility to adapt to evolving operational and programmatic needs.\n\nEEO Statement\n\nDelaware State University is an Equal Opportunity Employer. The University does not discriminate on the basis of gender, race, religion, age, national origin, color, marital status, sexual orientation, citizenship or disability, veteran or military status, gender identity or genetic information. Auxiliary aids and services are available upon request to individuals with disabilities. The University is committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.\n\nEqual opportunity employer/program'' and “auxiliary aids and services are available upon request to individuals with disabilities''.","company":"Delaware State University","rawCompany":"delaware state university","city":"Dover","state":"DE","isRemote":false,"isActive":false,"createdAt":"2026-09-12T10:19:50.648Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-6011.00","title":"Executive Secretaries and Executive Administrative Assistants","slug":"executive-secretaries-and-executive-administrative-assistants"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"926110","title":"Administration of General Economic Programs","slug":"administration-of-general-economic-programs"},{"code":"923110","title":"Administration of Education Programs","slug":"administration-of-education-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Support Associate","description":"General Description of the Position\n\nThe Program Support Associate provides administrative, operational, customer service, and logistical support for the Early Childhood Innovation Center (ECIC) and its statewide workforce initiatives. This position supports the day-to-day operations of ECIC programs through coordination of communication, scheduling, document management, meeting logistics, participant support activities, data entry, workflow tracking, and general office operations.\nProgram Support Associates work collaboratively with ECIC leadership, program staff, navigators, coordinators, and operational staff to ensure administrative processes are completed accurately, efficiently, and in alignment with established procedures. This role provides operational support across multiple ECIC initiatives and serves as a key support position for participant engagement, operational workflow coordination, event support, and customer service functions.\n\nThe Program Support Associate assists with scheduling meetings, coordinating translation services, maintaining operational records, supporting application and intake processes, monitoring documentation receipt, preparing materials for meetings and events, and assisting with communication workflows. This position also supports operational tracking activities within systems such as Monday.com and other ECIC operational platforms.\nProgram Support Associates are expected to maintain professionalism, provide excellent customer service, support a collaborative office environment, and assist with ensuring operational processes remain organized, responsive, and scalable as ECIC initiatives continue to expand statewide.\n\nEssential Functions & Required Knowledge, Skills and Abilities\n\nEssential Functions\nThe following are the functions essential to performing this job:\n\nProvide administrative and operational support across ECIC initiatives and program areas.\nSupport daily office operations, customer service activities, and front-line communication workflows.\nRespond to general inquiries and route questions to appropriate ECIC staff as needed.\nMonitor shared inboxes, phone lines, and communication platforms to support timely response and follow-up.\nAssist with scheduling meetings, scholar check-ins, workshops, trainings, and operational activities.\nCoordinate calendar invitations, meeting reminders, Zoom logistics, room reservations, and meeting materials.\nCoordinate translation and interpreter services for meetings, events, and participant support activities as needed.\nSupport participant intake and onboarding processes through administrative and logistical assistance.\nAssist with collection, organization, and tracking of required participant documentation.\nMaintain and update operational tracking systems, including Monday.com and other ECIC systems, as assigned.\nAssist with tracking receipt of applications, forms, transcripts, verification documents, and other required materials.\nPrepare files and documentation for program staff review and operational processing.\nAssist with operational workflow coordination related to applications, participant engagement, and program activities.\nSupport participant communication efforts through reminder emails, follow-up communication, and distribution of approved information.\nAssist with tracking attendance and participation for workshops, meetings, and professional development activities.\nPrepare sign-in sheets, meeting folders, packets, and supporting materials for ECIC events and activities.\nSupport event coordination and logistical setup for meetings, trainings, outreach events, and ECIC activities.\nAssist with procurement, travel documentation, reimbursement paperwork, and operational forms as assigned.\nSupport preparation and organization of operational, financial, and programmatic documentation.\nMaintain organized electronic and physical filing systems.\nAssist with data entry, operational reporting, and maintenance of accurate administrative records.\nSupport program staff with administrative follow-up and workflow coordination activities.\nAssist with monitoring incomplete documentation and conducting follow-up outreach as directed.\nMaintain confidentiality of participant, personnel, financial, and operational information.\nCollaborate with ECIC staff to ensure operational processes are completed accurately and efficiently.\nProvide general office support, including copying, scanning, mailing, supply coordination, and document preparation.\nPerform other duties as assigned.\n\nRequired Knowledge, Skills, and Abilities\n\nStrong organizational and administrative skills.\nExcellent customer service and interpersonal communication skills.\nAbility to manage multiple tasks and deadlines in a fast-paced environment.\nStrong attention to detail and accuracy.\nAbility to follow established operational procedures and workflows.\nAbility to communicate effectively verbally and in writing.\nProficiency in Microsoft Office applications, including Word, Teams, Outlook, and particularly Excel.\nAbility to learn and utilize operational tracking systems and databases, including Monday.com.\nAbility to maintain accurate documentation and records.\nAbility to work collaboratively with multiple staff members and departments.\nAbility to prioritize tasks and adapt to changing operational needs.\nAbility to maintain confidentiality and handle sensitive information appropriately.\nAbility to support meetings, events, and participant engagement activities in a professional manner.\nAbility to provide administrative and logistical support across multiple program areas.\n\nQualification Standards\n\nEducation: Associate's degree preferred in Business Administration, Office Administration, Public Administration, Communications, or a related field. Equivalent combinations of education and relevant administrative or operational experience may be considered.\nOne (1) year or more of experience in administrative support, office operations, customer service, program support, or a related field preferred.\nExperience working in higher education, nonprofit organizations, workforce development, or grant-funded programs preferred.\nExperience with scheduling systems, databases, operational tracking systems, or customer service functions preferred.\n\nPerformance Standards & EEO Statement\n\nDemonstrated knowledge of DSU fundamentals.\nAccuracy and timeliness of administrative work and operational support activities.\nAbility to maintain organized documentation and operational records.\nProfessionalism and responsiveness in customer service interactions.\nAbility to effectively support multiple operational workflows and priorities.\nReliability, attendance, and dependability in daily work performance.\nAbility to maintain confidentiality and professionalism in handling sensitive information.\nEffective collaboration and communication with ECIC staff and stakeholders.\nAbility to adapt to evolving operational and programmatic needs.\n\nEEO Statement\n\nDelaware State University is an Equal Opportunity Employer. The University does not discriminate on the basis of gender, race, religion, age, national origin, color, marital status, sexual orientation, citizenship or disability, veteran or military status, gender identity or genetic information. Auxiliary aids and services are available upon request to individuals with disabilities. The University is committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.\n\nEqual opportunity employer/program'' and “auxiliary aids and services are available upon request to individuals with disabilities''.","datePosted":"2026-09-12T10:19:50.648Z","dateModified":"2026-09-12T10:19:50.648Z","hiringOrganization":{"@type":"Organization","name":"Delaware State University","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dover","addressRegion":"DE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8bbfc7808b6db2221fcff892"},"url":"https://jobsearcher.com/jobs/8bbfc7808b6db2221fcff892"}}