{"schemaVersion":"jobsearcher.job.v1","id":"8bbe7e7e9bd0682ff5bcaefe","url":"https://jobsearcher.com/jobs/8bbe7e7e9bd0682ff5bcaefe","canonicalUrl":"https://jobsearcher.com/jobs/8bbe7e7e9bd0682ff5bcaefe","title":"IT Support Analyst","description":"IT Support Analyst Career Opportunity\nThe IT Support Analyst is responsible for providing technical support to end users, ensuring reliable access to systems, applications, and services. This role focuses on incident resolution, service request fulfillment, and delivering a high-quality user experience while adhering to established service levels and operational procedures.\n\nIT Support Analyst Key Responsibilities\nProvide first-line technical support for hardware, software, and system-related issues\nRespond to and resolve service requests and incidents through the ticketing system in accordance with SLAs\nDiagnoses and troubleshoot issues related to desktops, laptops, mobile devices, and enterprise applications\nManage user accounts, access permissions, and password resets in alignment with security policies\nInstall, configure, and maintain end-user hardware and software\nEscalate complex or unresolved issues to appropriate technical teams\nDocument incidents, resolutions, and standard operating procedures\nSupport onboarding and offboarding activities, including equipment setup and access provisioning\nContribute to continuous improvement of support processes and user experience\nIT Support Analyst Required Qualifications\n1 to 2 years of experience in IT support, service desk, or helpdesk environments\nKnowledge of Windows and/or macOS operating systems\nFamiliarity with Microsoft 365 and common enterprise applications\nExperience with ticketing systems (e.g., ServiceNow, Jira, or similar)\nStrong troubleshooting and problem-solving skills\nIT Support Analyst Preferred Qualifications\nExperience with endpoint management tools (e.g., SCCM, Intune)\nBasic scripting knowledge (PowerShell or similar)\nITIL Foundation certification\nFamiliarity with remote support tools and practices\nIT Support Analyst Core Competencies\nCustomer service and communication skills\nAttention to detail and documentation discipline\nTime management and prioritization\nAnalytical thinking and problem-solving\nTeam collaboration\n#RT","company":"Resolution Technologies","rawCompany":"resolution technologies","city":"Newnan","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T07:53:56.390Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Analyst","description":"IT Support Analyst Career Opportunity\nThe IT Support Analyst is responsible for providing technical support to end users, ensuring reliable access to systems, applications, and services. This role focuses on incident resolution, service request fulfillment, and delivering a high-quality user experience while adhering to established service levels and operational procedures.\n\nIT Support Analyst Key Responsibilities\nProvide first-line technical support for hardware, software, and system-related issues\nRespond to and resolve service requests and incidents through the ticketing system in accordance with SLAs\nDiagnoses and troubleshoot issues related to desktops, laptops, mobile devices, and enterprise applications\nManage user accounts, access permissions, and password resets in alignment with security policies\nInstall, configure, and maintain end-user hardware and software\nEscalate complex or unresolved issues to appropriate technical teams\nDocument incidents, resolutions, and standard operating procedures\nSupport onboarding and offboarding activities, including equipment setup and access provisioning\nContribute to continuous improvement of support processes and user experience\nIT Support Analyst Required Qualifications\n1 to 2 years of experience in IT support, service desk, or helpdesk environments\nKnowledge of Windows and/or macOS operating systems\nFamiliarity with Microsoft 365 and common enterprise applications\nExperience with ticketing systems (e.g., ServiceNow, Jira, or similar)\nStrong troubleshooting and problem-solving skills\nIT Support Analyst Preferred Qualifications\nExperience with endpoint management tools (e.g., SCCM, Intune)\nBasic scripting knowledge (PowerShell or similar)\nITIL Foundation certification\nFamiliarity with remote support tools and practices\nIT Support Analyst Core Competencies\nCustomer service and communication skills\nAttention to detail and documentation discipline\nTime management and prioritization\nAnalytical thinking and problem-solving\nTeam collaboration\n#RT","datePosted":"2026-04-09T07:53:56.390Z","dateModified":"2026-04-09T07:53:56.390Z","hiringOrganization":{"@type":"Organization","name":"Resolution Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newnan","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8bbe7e7e9bd0682ff5bcaefe"},"url":"https://jobsearcher.com/jobs/8bbe7e7e9bd0682ff5bcaefe"}}