Mothers' Milk Bank Northeast: Chief Operating Officer

Mothers' Milk Bank Northeast – Chief Operating Officer Job Type: Full‑time, weekdays with occasional weekends and evenings. Location: Newton-based facility (on‑site only). Salary: $105,000 – $130,000 based on experience. Benefits: PTO, health & dental insurance, retirement plans, FSA plans. About Mothers' Milk Bank Northeast is a nonprofit human donor milk bank providing screened and pasteurized donor milk to hospitalized medically fragile babies. The COO will oversee operations—receiving, storing, pasteurizing milk, microbiological testing, IT/data operations, human resources, team culture, and facilities—ensuring safety regulations, supply and demand tracking, and a positive workplace culture. Desired Background Experience in healthcare, lab sciences, public health, or food safety; staff management, data management, communication, facility management, and a commitment to excellence. Responsibilities Report directly to the Chief Executive Officer. Pasteurization laboratory oversight—supervise lab staff, ensure training, continuous quality improvement, teamwork, and compliance with regulations. Manage raw milk intake, safe storage, pasteurization operations, documentation, product dispensation, and safety procedures. Ensure adherence to GMP, FDA, Food Safety Program, and HMBANA accreditation; act as liaison to oversight bodies. Accountable for fiscal and production goals, minimize waste, respond to client demand, pursue continuous quality improvement. Develop and maintain inventory and demand forecasting systems. Assess and implement equipment and technology to improve efficiency and safety. Stay abreast of best practices; incorporate improvements with CEO. Represent the milk bank at meetings, conferences, and to stakeholders. Manage physical facility—safety, hygiene, layout, technology. Supervise cold storage units, organization, and accuracy. Identify equipment needs; balance ROI with budget. Coordinate with property managers and vendors for facility issues. Maintain inventory and supplies; ensure optimal work environment. Lead facility layout development and implementation. Ensure full‑time on‑site coverage and off‑hour emergency coverage. Lead organizational efforts to promote a positive, inclusive workplace. Review and update employee policies; provide day‑to‑day leadership and open‑door support. Liaise with IT consultants; ensure IT needs and security protocols are met. Establish and maintain documentation and data systems for data‑driven decision making. Develop dashboards and reports for stakeholders. Collaborate with team leaders to align operations and support other divisions. Share regular data reports on supply, efficiency, safety, and forecast. Participate in budget planning, adhere to budget, track expenses, maintain records. Optimize purchasing program for high‑quality supplies at best rates. Core Competencies Strategic thinking—anticipate future trends, incorporate into plans. Capacity building—develop workforce and processes for sustainable operations. Talent development—inspire, manage teams, foster accountability, develop leaders. Management under uncertainty—take initiative, lead with confidence, guide through ambiguity. Decision making—sound decisions, measurable outcomes, balance strategic goals and budget. Qualifications Bachelor’s degree required; minimum 10 years professional experience, including 5 years senior leadership and supervisory experience. Experience in regulatory compliance and safety management. Experience in data management and analysis. Meticulous attention to detail. Computer skills: MS Office, databases; Salesforce knowledge a plus. Strong collaboration and communication abilities. Certifications: PCQI, ServSafe, Food Safety Manager (required, can be obtained after hiring). Good sense of humor and flexibility (plus). #J-18808-Ljbffr