Property Manager

Roots Management Group is a growing property management company that operates manufactured housing communities throughout the US. At Roots you will be a part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. As one of the fastest growing manufactured housing community operators in the country, we value those who take initiative, encourage teamwork, and work hard. Despite our rapid growth, we prioritize maintaining an atmosphere of service in all we do. To continually support our employees, we emphasize respect, teamwork, and sincerity in every interaction. Our main focus is cultivating opportunities by understanding needs, creating connections, and empowering individuals. We seek to create opportunities for those who work hard and accomplish goals. What we are looking for: We are seeking a full-time Community Manager to run the day-to-day operations of a manufactured home community. The role is key to driving customer satisfaction, occupancy, delinquency, community appearance, sales, and revenue generation while ensuring effective cost control and maintaining high community standards. The ideal candidate will have a background in property management or a related field and strong leadership skills. Responsibilities will include: Growing and maintaining community occupancy, overseeing the sales of on-site homes, facilitating the lease process, and managing site reservations (if applicable) Marketing available units effectively to attract and retain residents Showing homes and conducting community tours to potential residents and providing standard information on all available units Collecting monthly rent and fees, posting payments, processing checks, and supporting delinquency management through timely communication and follow-up Utilizing property management systems and CRM platforms for leads, sales, inventory, communications, customer information, and resident ledgers – ensuring systems are up to date while maintaining confidentiality Ensuring compliance with all local, state, and federal regulations governing mobile home communities, including fair housing laws and safety regulations Participating in the preparation and execution of notices and eviction proceedings in accordance with Root’s policies and all applicable laws Overseeing move-ins and move-outs, performing occasional home cleaning, coordinating with maintenance and/or make ready teams for work orders and unit readiness to minimize vacancy times Ensuring the appearance of the property is safe, neat, and welcoming by conducting regular inspections of homes, home sites, and community areas Providing daily resident relations, including answering phones, responding to emails and walk-ins, resolving resident concerns and inquiries, and fostering positive resident experiences Planning and hosting resident events to support community engagement and retention Leading and managing a team by recruiting, hiring, training, creating goals, setting work schedules, ensuring emergency coverage, while fostering a positive work environment through continuous guidance and support Providing oversight and management of vendors working on property Assisting in preparing and managing the community budget, ensuring adherence to approved budgets, while implementing strategies to maximize revenue, minimize expenses, and maintain the quality of the community Performing administrative tasks such as filing, data entry, reporting, and record keeping Working with the Regional Manager to set and achieve goals in terms of property and personal performance Other tasks as needed or assigned by management Requirements and expectations: At least 2 years of experience in property management, hospitality, or higher-level management Valid driver’s license and reliable transportation Obtaining and holding a MH sales license may be required depending on state laws Proficiency in basic Microsoft applications Strong leadership and interpersonal skills, with the ability to effectively communicate with residents, staff, and vendors Conflict resolution skills and the ability to manager on-site incidents Excellent organizational skills with a keen attention to detail Ability to work weekends and evenings as needed, or in case of emergency Ability to work well under pressure and meet deadlines A strong willingness to learn and desire to grow Experience with Property Management Software is a plus Schedule: The work schedule and availability for emergency on-call duty may vary depending on the specific location/community. Additional Information / Benefits: Competitive salary plus eligibility for bonuses and commissions based on community performance Medical, Dental, and Vision insurance plans 401(k) matching Short and Long-Term Disability Basic Life & Accidental Death Insurance Health Spending Accounts (HSA) Holiday pay Flexible PTO Training and Mentorship program Growth opportunities and Continued learning High energy company, a friendly & supportive team environment Benefits are offered to eligible full-time employees. To be considered for employment, candidates must pass a pre-employment background check and drug test. We thank all applicants for their interest in joining our team. Job Type: Full-time Pay: $45,000.00 - $48,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Experience: Property management: 2 years (Preferred) License/Certification: Driver's License (Required) Work Location: In person