{"schemaVersion":"jobsearcher.job.v1","id":"8b7104582dbd3e027bbd7719","url":"https://jobsearcher.com/jobs/8b7104582dbd3e027bbd7719","canonicalUrl":"https://jobsearcher.com/jobs/8b7104582dbd3e027bbd7719","title":"Customer Experience & Systems Specialist","description":"Customer Experience & Systems SpecialistAbout the Role:We're looking for a dynamic and detail-oriented Customer Experience & Systems Specialist to join our growing team. This unique hybrid role combines call center operations, quality assurance (QA), and technical systems support, making it ideal for someone who thrives at the intersection of customer service, process improvement, and technical troubleshooting.Key Responsibilities:Customer Experience:Manage customer communications via phone, email, and chatResolve inquiries with empathy and professionalismIdentify feedback trends and elevate insightsQuality Assurance:Monitor customer interactions and evaluate service qualityDeliver feedback and coaching to support agentsHelp develop scripts, training guides, and QA toolsCollaborate on service workflow and knowledge base improvementsSystems Support:Troubleshoot issues with CRM, ticketing, or phone systemsServe as a liaison with IT for technical escalationsSupport new hire onboarding and system accessMaintain internal documentation for user proceduresQualifications:2+ years of experience in a call center, help desk, or support roleFamiliarity with QA processes and scorecard systemsBasic technical troubleshooting skills (CRMs, cloud platforms)Strong communication, organizational, and problem-solving skillsExperience with Zendesk, Salesforce, Five9, or similar tools is a plusWhy ComputerLogic:Competitive pay and performance-based incentivesHealth, dental, and vision insurancePaid time off and holidaysOpportunities for growth and cross-functional learningA supportive team that values collaboration, innovation, and customer satisfactionJ-18808-Ljbffr","company":"Computerlogic","rawCompany":"computerlogic","city":"Eastern","state":"KY","isRemote":false,"isActive":false,"createdAt":"2026-10-22T13:25:23.635Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience & Systems Specialist","description":"Customer Experience & Systems SpecialistAbout the Role:We're looking for a dynamic and detail-oriented Customer Experience & Systems Specialist to join our growing team. This unique hybrid role combines call center operations, quality assurance (QA), and technical systems support, making it ideal for someone who thrives at the intersection of customer service, process improvement, and technical troubleshooting.Key Responsibilities:Customer Experience:Manage customer communications via phone, email, and chatResolve inquiries with empathy and professionalismIdentify feedback trends and elevate insightsQuality Assurance:Monitor customer interactions and evaluate service qualityDeliver feedback and coaching to support agentsHelp develop scripts, training guides, and QA toolsCollaborate on service workflow and knowledge base improvementsSystems Support:Troubleshoot issues with CRM, ticketing, or phone systemsServe as a liaison with IT for technical escalationsSupport new hire onboarding and system accessMaintain internal documentation for user proceduresQualifications:2+ years of experience in a call center, help desk, or support roleFamiliarity with QA processes and scorecard systemsBasic technical troubleshooting skills (CRMs, cloud platforms)Strong communication, organizational, and problem-solving skillsExperience with Zendesk, Salesforce, Five9, or similar tools is a plusWhy ComputerLogic:Competitive pay and performance-based incentivesHealth, dental, and vision insurancePaid time off and holidaysOpportunities for growth and cross-functional learningA supportive team that values collaboration, innovation, and customer satisfactionJ-18808-Ljbffr","datePosted":"2026-10-22T13:25:23.635Z","dateModified":"2026-10-22T13:25:23.635Z","hiringOrganization":{"@type":"Organization","name":"Computerlogic","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eastern","addressRegion":"KY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8b7104582dbd3e027bbd7719"},"url":"https://jobsearcher.com/jobs/8b7104582dbd3e027bbd7719"}}