Call Center Customer Service Representative

Job Title: Collections Specialist (Call Center Customer Service Representative)Location: Indianapolis, IN (Hybrid)Employment Type: Full-TimeJob Summary:We are seeking a Collections Specialist with strong call center experience to manage delinquent accounts and drive repayment through effective communication and negotiation.Key Responsibilities:Handle a high volume of inbound and outbound calls to resolve outstanding accountsNegotiate payment plans and provide suitable solutions to customersMaintain accurate records of all interactions in CRM systemsDeliver professional and empathetic customer service while handling sensitive financial discussionsRequirements:Prior experience in a call center environment (mandatory)Resume must clearly mention average daily inbound and outbound call volume (minimum ~50 calls/day preferred)Strong communication, negotiation, and problem-solving skillsBasic knowledge of MS Office and CRM toolsAbility to handle challenging conversations professionallyPreferred:Experience in collections or financial services