{"schemaVersion":"jobsearcher.job.v1","id":"8b6de2d7b8a890a00d058fd3","url":"https://jobsearcher.com/jobs/8b6de2d7b8a890a00d058fd3","canonicalUrl":"https://jobsearcher.com/jobs/8b6de2d7b8a890a00d058fd3","title":"Queue Coordinator","description":"Job Description\n\nFarfield Systems is seeking a Queue Coordinator to provide technical assistance and telephonic support for remote monitoring to intelligence community customers. In this role, you will be responsible for monitoring and supporting ticket workflows to ensure timely resolution of issues. You will play a key role in customer service and help desk operations, ensuring efficient ticket management and escalation.\n\nResponsibilities\nProvide remote technical assistance and telephonic support for intelligence customers.\nMonitor incoming service requests and ensure efficient ticket workflows.\nPrioritize, assign, and track help desk tickets to ensure timely resolution.\nServe as the first point of contact for customer support requests, troubleshooting issues when possible or escalating as necessary.\nWork collaboratively with technical teams to coordinate solutions and follow up on ticket statuses.\nMaintain accurate documentation and records of ticketing activities.\nProvide regular reports on ticket trends and workflow efficiency.\nEnsure compliance with customer service protocols and security requirements.\n\nQualifications\n\nRequired:\nHigh School Diploma and at least four (4) years of customer service experience, OR\nBachelor’s degree and at least one (1) year of Help Desk experience.\nStrong communication and customer service skills.\nExperience with ticketing systems and remote monitoring tools.\nAbility to multitask and work effectively in a fast-paced environment.\nProficiency in basic troubleshooting and technical support.\n\nWhy Join Farfield Systems?\nAt Farfield Systems, we support cutting-edge intelligence and defense missions by delivering innovative IT and engineering solutions. As a Queue Coordinator, you will play a crucial role in ensuring seamless operations for our customers. Join a team committed to excellence, collaboration, and mission success.\n,\nAbout Farfield Systems\n\nFarfield was founded in 2002 by a Marine Corps veteran to provide enterprise and mission support to government customers in Defense and the Intelligence community. We pride ourselves on doing work that matters for our customers' most important missions. From the start, we put our team members first and, over the years, made many changes to better serve them. In turn, they have made our customers truly happy. Isn't that the way it's supposed to work? That's what we mean by “employee driven…customer focused.” That simple phrase defines our culture and our core values.\n\nFarfield maintains the dynamic spirit of a startup. This energy drives us to leverage the full potential of our outstanding team. We concentrate on our fundamental strengths and continuously enhance the value we provide to our customers.","company":"Farfield Systems","rawCompany":"farfield systems","city":"San Antonio","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-18T15:33:36.360Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Queue Coordinator","description":"Job Description\n\nFarfield Systems is seeking a Queue Coordinator to provide technical assistance and telephonic support for remote monitoring to intelligence community customers. In this role, you will be responsible for monitoring and supporting ticket workflows to ensure timely resolution of issues. You will play a key role in customer service and help desk operations, ensuring efficient ticket management and escalation.\n\nResponsibilities\nProvide remote technical assistance and telephonic support for intelligence customers.\nMonitor incoming service requests and ensure efficient ticket workflows.\nPrioritize, assign, and track help desk tickets to ensure timely resolution.\nServe as the first point of contact for customer support requests, troubleshooting issues when possible or escalating as necessary.\nWork collaboratively with technical teams to coordinate solutions and follow up on ticket statuses.\nMaintain accurate documentation and records of ticketing activities.\nProvide regular reports on ticket trends and workflow efficiency.\nEnsure compliance with customer service protocols and security requirements.\n\nQualifications\n\nRequired:\nHigh School Diploma and at least four (4) years of customer service experience, OR\nBachelor’s degree and at least one (1) year of Help Desk experience.\nStrong communication and customer service skills.\nExperience with ticketing systems and remote monitoring tools.\nAbility to multitask and work effectively in a fast-paced environment.\nProficiency in basic troubleshooting and technical support.\n\nWhy Join Farfield Systems?\nAt Farfield Systems, we support cutting-edge intelligence and defense missions by delivering innovative IT and engineering solutions. As a Queue Coordinator, you will play a crucial role in ensuring seamless operations for our customers. Join a team committed to excellence, collaboration, and mission success.\n,\nAbout Farfield Systems\n\nFarfield was founded in 2002 by a Marine Corps veteran to provide enterprise and mission support to government customers in Defense and the Intelligence community. We pride ourselves on doing work that matters for our customers' most important missions. From the start, we put our team members first and, over the years, made many changes to better serve them. In turn, they have made our customers truly happy. Isn't that the way it's supposed to work? That's what we mean by “employee driven…customer focused.” That simple phrase defines our culture and our core values.\n\nFarfield maintains the dynamic spirit of a startup. This energy drives us to leverage the full potential of our outstanding team. We concentrate on our fundamental strengths and continuously enhance the value we provide to our customers.","datePosted":"2026-07-18T15:33:36.360Z","dateModified":"2026-07-18T15:33:36.360Z","hiringOrganization":{"@type":"Organization","name":"Farfield Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Antonio","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8b6de2d7b8a890a00d058fd3"},"url":"https://jobsearcher.com/jobs/8b6de2d7b8a890a00d058fd3"}}