Student Liaison, Student Suport Services

Student Liaison, Student Suport ServicesDepartment: TRIO Student Support ServicesLocation: Eastern CampusReports To: Program Manager, TRIO SSS East CampusRecruitment Type: External/InternalRequisition ID: req6737Employment Type: Full-Time Support StaffUnion Position: Non-UnionWork Schedule: Standard College Hours: 8:30a.m.-5:00 p.m.Number of Openings: 1Job Description:SUMMARYProvides personal, academic, and careeradvising to potential and current program participants/ students. Conducts individual and group workshops. Collaborates with faculty and staff to ensureoptimum support. Generates andcoordinates outreach activities.ESSENTIAL FUNCTIONSProvides academic, career, and personal advising to potential and current program participants/studentsAssists with identifying and selecting new participantsDevelops Educational Plans, monitors participants' progress, refers participants to counseling as neededAssists students with completing financial aid and scholarship applications, writing essays, and forming attainable academic and career plansMaintains accurate and timely documentation of all necessary data to ensure compliance with the U.S. Department of EducationConducts individual and group program-engagement sessionsMeets regularly with staff for participant and program evaluationsMeets with faculty regarding participants' progress and course content/material, as neededWorks collaboratively with the Student Counseling department to ensure attentive and efficient student referrals when neededAssists with the development of the departmental newsletters and other correspondence as neededMay attend College-wide meetings, workshops, and conferences as directedAssists with metric tracking and report preparationPerforms other duties as assignedREQUIREDEDUCATION AND EXPERIENCE/TRAININGMaster's Degree in a related fieldMinimum of two years of demonstrated experience advising, counseling, and/or teaching under-prepared studentsDemonstrated experience making sound decisions that affect a work unit or teamDemonstrated experience in a role requiring diverse problem-solving methods in a variety of situationsKNOWLEDGE, SKILLS and ABILITIESPossesses excellent written, verbal and interpersonal communication skillsPossesses strong organizational and time-management skillsWorks accurately with great attention to detailAbility to prioritize/handle multiple tasks and work with deadlines in a dynamic environmentAbility to promote collaboration, teamwork, and involve all stakeholders in decision-making processesPossesses sound understanding of the needs of communityAbility to work well with faculty, staff, and administratorsPossesses willingness and ability to work occasional evenings and weekends as neededAbility to enter, monitor and interpret student data accuratelyExcellent customer service skills and proven ability to develop and sustain productive customer relationshipsAbility to effectively complete work assignments independentlyPossesses working knowledge of student advising concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focusDemonstrated basic project management skillsDemonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPointDemonstrated basic Blackboard skills (or equivalent program)Demonstrated basic BANNER system skills (or equivalent program)Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivityAbility to collaborate, persuade, gain cooperation and acceptance of ideas on significant projectsAbility to develop and maintain relationships with key contacts to enhance work flow and qualitySensitivity to appropriately respond to the needs of students and the community.COMPETENCIESCRITICAL COMPETENCIESCustomer ServiceCollaboration / InclusionResults FocusVERY IMPORTANT COMPETENCIESCommunicationTime Utilization / OrganizationQuality of WorkIMPORTANTCOMPETENCIESServant LeadershipFlexibility / AdaptabilityContinuous Improvement / InnovationPREFERRED QUALIFICATIONSEDUCATION AND EXPERIENCE/TRAININGDemonstrated experience and/or familiarity with College/Program-specific software (BLUMEN)KNOWLEDGE, SKILLS and ABILITIESPossesses knowledge of federal TRIO programs and regulationsPHYSICAL DEMANDS/WORKING CONDITIONS(The demands described here are representative of those that must be metby an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.)The work is performed in a normal, professional office environment;The work area is adequately lighted, heated and ventilated;Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksiteEQUAL OPPORTUNITY STATEMENTCuyahoga Community College is committed to attainingexcellence through the recruitment and retention of a qualified workforce.Cuyahoga Community College is an equal employment/educational opportunityinstitution.Target Starting Salary Range: $$45,825 to $48,175 - Grant Funded PositionThe final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.