{"schemaVersion":"jobsearcher.job.v1","id":"8b1036e16f1e4cd150c882b9","url":"https://jobsearcher.com/jobs/8b1036e16f1e4cd150c882b9","canonicalUrl":"https://jobsearcher.com/jobs/8b1036e16f1e4cd150c882b9","title":"Application Support Analyst","description":"Job Description:\nParticipate with other developers and/or contractors in troubleshooting and identifying problems.\nProvide technical support on technical matters\nShow drive and interest in learning new systems, applications, technologies, and most importantly business domains\nWork in a fast-paced environment and will be good at multitasking\nProvide Incident and Problem Management support for all Digital applications\nResearch and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications\nGood to have Digital Application Monitoring utilizing the following tools:\nDynaTrace\nSPLUNK\nProduction Assurance for Infrastructure Releases\nDisaster Recovery support for annual Testing\nMaintenance window monitoring\nWork with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects\nStatus update in Daily Service Review Meetings\nUpdate and Manage Runbooks and Maintenance reference Manuals on Support wiki site\nProvide Level 1 & Level 2 support for application and platform issues\nEnsuring monitoring alerts and systems events are assessed, prioritized, and assigned\nManage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications\nOwn incident resolution and keep user informed of status\nProvide expected time of availability for delayed streams and processes\nUpdate ticket resolution status and details in the ticket management system(s)\nRespond to user requests and queries\nEscalate incidents to Level 2/3 development team as needed with summary analysis\nEscalate incidents to appropriate interfacing support team or external teams such as product vendors\nUpdate knowledgebase with support information (ex. Known errors and solutions for these errors)\nProvide clarifications on data issues identified in the application\nPreferred Qualifications:\nWorking knowledge of SQL Server or equivalent\nSelf-directed / Independent problem solving\nExcellent oral and written communication skills\nExperience operating in a large-scale environment\nExhibit best practices, follow standards and present suggestions while remaining flexible and open\nIn-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc.\nHTML 5, CSS 3, JQuery UI, ASP.net MVC, website accessibility standards\nProfessional experience with the .NET framework (C#, ASP.NET, XML) or Java\nPerformance analysis and tune JVM based services\nProfessional experience with scripting languages (e.g., PowerShell, Python, etc.)\nKnowledge of TFS to manage an Agile development lifecycle\nFamiliarity with large scale system monitoring and alerting frameworks\nExpertise utilizing Cloud Infrastructure such as Azure, AWS\nExperience creating effective resource plans that ensure a high level of performance\nExperience developing repeatable processes and metrics that maximum uptime, reliability, and predictability\nExperience with Agile and DevOps methodologies\nJob Type: Contract\nPay: $50.00 - $55.00 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nExperience:\nC#: 1 year (Required)\nJava: 1 year (Required)\nAzure: 1 year (Required)\nAWS: 1 year (Required)\nApplication support: 1 year (Required)\nProduction planning: 1 year (Required)\nSecurity clearance:\nConfidential (Preferred)\nAbility to Commute:\nColumbus, OH 43219 (Required)\nWork Location: Hybrid remote in Columbus, OH 43219","company":"Devcare Solutions","rawCompany":"devcare solutions","city":"Columbus","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:06:59.120Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Analyst","description":"Job Description:\nParticipate with other developers and/or contractors in troubleshooting and identifying problems.\nProvide technical support on technical matters\nShow drive and interest in learning new systems, applications, technologies, and most importantly business domains\nWork in a fast-paced environment and will be good at multitasking\nProvide Incident and Problem Management support for all Digital applications\nResearch and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications\nGood to have Digital Application Monitoring utilizing the following tools:\nDynaTrace\nSPLUNK\nProduction Assurance for Infrastructure Releases\nDisaster Recovery support for annual Testing\nMaintenance window monitoring\nWork with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects\nStatus update in Daily Service Review Meetings\nUpdate and Manage Runbooks and Maintenance reference Manuals on Support wiki site\nProvide Level 1 & Level 2 support for application and platform issues\nEnsuring monitoring alerts and systems events are assessed, prioritized, and assigned\nManage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications\nOwn incident resolution and keep user informed of status\nProvide expected time of availability for delayed streams and processes\nUpdate ticket resolution status and details in the ticket management system(s)\nRespond to user requests and queries\nEscalate incidents to Level 2/3 development team as needed with summary analysis\nEscalate incidents to appropriate interfacing support team or external teams such as product vendors\nUpdate knowledgebase with support information (ex. Known errors and solutions for these errors)\nProvide clarifications on data issues identified in the application\nPreferred Qualifications:\nWorking knowledge of SQL Server or equivalent\nSelf-directed / Independent problem solving\nExcellent oral and written communication skills\nExperience operating in a large-scale environment\nExhibit best practices, follow standards and present suggestions while remaining flexible and open\nIn-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc.\nHTML 5, CSS 3, JQuery UI, ASP.net MVC, website accessibility standards\nProfessional experience with the .NET framework (C#, ASP.NET, XML) or Java\nPerformance analysis and tune JVM based services\nProfessional experience with scripting languages (e.g., PowerShell, Python, etc.)\nKnowledge of TFS to manage an Agile development lifecycle\nFamiliarity with large scale system monitoring and alerting frameworks\nExpertise utilizing Cloud Infrastructure such as Azure, AWS\nExperience creating effective resource plans that ensure a high level of performance\nExperience developing repeatable processes and metrics that maximum uptime, reliability, and predictability\nExperience with Agile and DevOps methodologies\nJob Type: Contract\nPay: $50.00 - $55.00 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nExperience:\nC#: 1 year (Required)\nJava: 1 year (Required)\nAzure: 1 year (Required)\nAWS: 1 year (Required)\nApplication support: 1 year (Required)\nProduction planning: 1 year (Required)\nSecurity clearance:\nConfidential (Preferred)\nAbility to Commute:\nColumbus, OH 43219 (Required)\nWork Location: Hybrid remote in Columbus, OH 43219","datePosted":"2026-04-12T21:06:59.120Z","dateModified":"2026-04-12T21:06:59.120Z","hiringOrganization":{"@type":"Organization","name":"Devcare Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbus","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8b1036e16f1e4cd150c882b9"},"url":"https://jobsearcher.com/jobs/8b1036e16f1e4cd150c882b9"}}