Medical Receptionist | Healthcare Virtual Assistant (Remote)

OverviewRemote Full-timeSnapscale is seeking a highly organized and patient-focused Medical Receptionist / Healthcare Virtual Assistant to support a US based healthcare practice in a remote setup. This role is responsible for managing patient communication, scheduling, insurance verification, intake coordination, and virtual front desk support while ensuring a seamless patient experience and strict HIPAA compliance.ResponsibilitiesAnswer inbound calls and schedule patient appointmentsComplete new patient intake and referral processingConduct outbound calls for scheduling, reminders, and follow-upsSchedule evaluations and follow-up appointments using WebPTSupport remote intake processes, digital forms, and referral uploadsRespond to patient inquiries and frequently asked questionsProvide remote front desk support for patient inquiriesAssist with check-in/out coordination and basic patient concernsEnsure smooth coordination between patient communication and WebPT system workflowsQualificationsMinimum 1 year of experience in healthcare, customer service, call center, or administrative support rolesStrong English communication skills (written and verbal)Experience with EMR/EHR systems or medical scheduling platforms such as WebPT or similarExperience handling inbound/outbound patient calls, scheduling, and follow-upsExperience with insurance verification, patient intake, or prior authorization processesAbility to multitask and manage high call volumes across multiple systemsTech-savvy and comfortable using digital tools, phone systems, and workflow platformsStrong organizational skills and attention to detailMust be comfortable working in a remote setup with stable internet and a dedicated workspaceKnowledge of HIPAA compliance and handling sensitive patient informationBenefitsGovernment-mandated benefitsYearly salary increaseRemote work perks: 3 months free online courses — level up VA skillsRemote work perks: Daily Drop — Subscriber Perk#J-18808-Ljbffr