Information Technology Support Specialist

IT Support Specialist / IT Operations CoordinatorLocation: Melville, NY (On-Site)Company: CapFrontAbout CapFrontCapFront is a leading small business financing marketplace helping entrepreneurs access the capital they need to grow. Through a combination of technology, data, and exceptional service, we deliver funding solutions quickly and efficiently.As our company continues to scale, we are seeking an IT Support Specialist to serve as the primary point of contact for employee technology support while helping coordinate and manage our overall IT operations.Position OverviewThe IT Support Specialist will be responsible for supporting employees across all departments, managing technology onboarding and offboarding, maintaining company hardware and software systems, and ensuring technology issues are resolved promptly.This role is ideal for someone who enjoys solving problems, working directly with employees, coordinating with outside IT vendors, and helping create a seamless technology experience across the organization.Key ResponsibilitiesUser Support & HelpdeskServe as the primary point of contact for internal IT support requests.Troubleshoot hardware, software, networking, printer, and application issues.Manage and prioritize support tickets to ensure timely resolution.Provide exceptional customer service to employees at all levels.Document issues, resolutions, and technical procedures.IT Vendor Management & EscalationsTrack IT issues from intake through final resolution.Coordinate with external IT vendors, consultants, and service providers.Escalate unresolved issues and hold vendors accountable for response times and deliverables.Maintain visibility into open technology issues and provide status updates to leadership.Assist with identifying recurring technology problems and recommending long-term solutions.Employee Onboarding & OffboardingPrepare and deploy laptops, monitors, phones, and other equipment for new hires.Create, modify, and deactivate user accounts across company systems.Manage user permissions, access requests, MFA, and security settings.Coordinate equipment retrieval and account deprovisioning for departing employees.Maintain standardized onboarding and offboarding procedures and documentation.Device & Asset ManagementConfigure and support Windows and Mac workstations.Manage inventory of laptops, monitors, accessories, and other IT assets.Perform hardware upgrades, replacements, and repairs.Maintain accurate asset tracking and lifecycle documentation.Ensure endpoint security software and operating system updates remain current.Systems Administration SupportAssist with Microsoft 365 administration, including users, licenses, groups, and permissions.Support cloud-based business applications including:Microsoft 365SalesforceSlackGoogle WorkspaceDialpadOther business-critical SaaS platformsSupport SSO, MFA, and identity management processes.Monitor system performance and proactively identify issues.Security & ComplianceFollow company security policies and best practices.Assist with access reviews, audits, and compliance initiatives.Support cybersecurity awareness and employee security training.Maintain confidentiality of company and customer information.QualificationsRequired2+ years of IT support, helpdesk, desktop support, or systems support experience.Strong knowledge of Microsoft 365 administration.Experience supporting Windows operating systems and business applications.Experience with user account administration and access management.Excellent troubleshooting and problem-solving skills.Strong organizational skills with the ability to manage multiple priorities.Outstanding communication and customer service abilities.PreferredExperience supporting financial services, fintech, lending, banking, or sales organizations.Experience with:Microsoft Entra ID (Azure AD)IntuneSalesforceSlackDialpadGoogle WorkspaceOkta or other SSO platformsBasic networking and endpoint securityCompTIA A+, Network+, Microsoft, or similar certifications.Compensation & BenefitsCompetitive salary: $60,000 - $80,000 based on experience.Health, dental, and vision benefits.Paid time off and company holidays.Career advancement opportunities.Exposure to modern cloud technologies and enterprise SaaS platforms.Opportunity to play a key role in supporting a growing organization.Success in This RoleThe successful candidate will:Deliver excellent internal customer service.Ensure employees receive prompt and effective technical support.Execute seamless onboarding and offboarding experiences.Maintain accurate technology inventory and documentation.Effectively coordinate with external IT vendors and drive issues to resolution.Help create a secure, reliable, and scalable technology environment.CapFront is an Equal Opportunity Employer and values diversity in the workplace.