{"schemaVersion":"jobsearcher.job.v1","id":"8abb278bd9229bc66ecc1aad","url":"https://jobsearcher.com/jobs/8abb278bd9229bc66ecc1aad","canonicalUrl":"https://jobsearcher.com/jobs/8abb278bd9229bc66ecc1aad","title":"Customer Service Representative","description":"Liquid Process Equipment (“LPE”), is a fast-growing, value-added distributor of sanitary process equipment — think pumps and valves used in making milk, cheese, ice cream, chocolate, and more! We're proud to serve major Fortune 500 customers, and with our service and rebuild facility in Kaukauna, WI, we’re more than just a distributor — we’re a trusted partner in the process.\n\nWe're coming off our best year ever in 2024, and with continued growth ahead — including moving into a brand-new office building in Summer 2025. We're looking for a proactive, detail-oriented Customer Service Representative to manage day-to-day customer interactions, ensure smooth order processing, and support our inside and outside sales engineers.\n\nWhy This Role Right Now?\nCustomer Impact: Be the first voice our customers hear and a key part of their experience\nHigh-Growth Environment: With 2024 being our best year ever and a brand-new office opening in 2025, you’ll be joining at the perfect moment to help us shape what comes next!\nTrusted by Industry Leaders: Serve Fortune 500 food and beverage companies with quality\nCareer Growth: This role can be a launchpad to inside sales or operations\nCulture of Trust: We’re family-owned and long-term focused. We reward results - not reports. Enjoy profit sharing, fast decision-making, and zero corporate bureaucracy.\nStability: We serve markets that people depend on in good times and bad – people eat and drink in all economic scenarios!\n\nPrimary Duties and Responsibilities\nCustomer Interaction\nAlways maintain a positive and professional attitude toward customers.\nBring strong communication skills and a tenacious, solution-oriented attitude.\nAct with a passion for action, always striving to serve the customer – even if it’s ‘not your job’\nAnswer incoming phone calls and route as required\nAdvise engineering/sales staff and management of any customer issue or vendor issues, working together to provide resolution\nOrder Processing\nMonitor customer service email & forward new POs to inside sales staff for entry\nProvide accurate, valid and complete customer support for all inquiries\nTrack and manage orders using our ERP system (Made to Manage), including:\nReview all orders for accuracy (quantities, ship-to, bill-to, product codes, due date)\nSend order acknowledgement to customer and any revisions thereafter\nMaintain delivery status updates\nUpdate ERP and Customer with any status changes\nVendor Coordination\nFollow up with Vendors on purchase orders\nConfirm vendor acknowledgements for accuracy\nExpedite orders, as needed, to guarantee delivery dates are maintained\nDetailed order entry and review\nAdministrative Support\nAssist with coordination of daily shipping, including:\nReceive in UPS and Freight shipments\nVerify shipment for accuracy\nReceive goods into ERP system\nSet up daily outgoing shipments\nCalculate inbound freight, as necessary\nFile all documents and order paperwork\nAssist with maintaining Vendor and Customer data in business system\nProvide backup support for team members and other duties, as assigned\n\nEducation and Experience Profile\nProfessional verbal and written communication skills\nComputer proficiency with the ability to use Microsoft Office applications, including SharePoint, Word, Excel, and Visio.\nQuick to learn and/or proficiency in ERP systems (Made to Manage)\nBasic reading, writing, and math skills\nAssist with accounting functions, as required\nAssist with maintaining office supplies\n\nCandidate Attributes\nStrong attention to detail and accuracy\nTeam-oriented with a proactive mindset\nThrives in a fast-paced, growing company\nEagerness to learn and take ownership\nBenefits\nCompetitive Base Salary and annual bonus\nCompany-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance, HSA/FSA\nRetirement plan (401k) with net 4% employer match, plus 5% discretionary profit share plan\n\nAbout Holland Group\nLPE is part of Holland Group, a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, & Pennsylvania. We're building businesses to last, not flip. We’re nimble, entrepreneurial, and growing fast — without the burdens of big-company bureaucracy. The ideal candidate is excited about the role sought, but excited at the potential for future growth opportunities throughout Holland Group.\nThe company deploys a best-in-class profit share program. We invest in our people, share our success, and are always on the lookout for future leaders. If you're ambitious, collaborative, and ready to grow your career, this is the place for you.\n\nCurrent Holland Group Businesses: Holland Applied Technologies, Liquid Process Equipment, Bio Fab Technologies, W.A. Tompkins\nQ5xIOP1Sji","company":"Liquidprocessequipment","rawCompany":"liquidprocessequipment","city":"Eagle","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:58:04.038Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"}],"industries":[{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"},{"code":"424430","title":"Dairy Product (except Dried or Canned) Merchant Wholesalers","slug":"dairy-product-except-dried-or-canned-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Liquid Process Equipment (“LPE”), is a fast-growing, value-added distributor of sanitary process equipment — think pumps and valves used in making milk, cheese, ice cream, chocolate, and more! We're proud to serve major Fortune 500 customers, and with our service and rebuild facility in Kaukauna, WI, we’re more than just a distributor — we’re a trusted partner in the process.\n\nWe're coming off our best year ever in 2024, and with continued growth ahead — including moving into a brand-new office building in Summer 2025. We're looking for a proactive, detail-oriented Customer Service Representative to manage day-to-day customer interactions, ensure smooth order processing, and support our inside and outside sales engineers.\n\nWhy This Role Right Now?\nCustomer Impact: Be the first voice our customers hear and a key part of their experience\nHigh-Growth Environment: With 2024 being our best year ever and a brand-new office opening in 2025, you’ll be joining at the perfect moment to help us shape what comes next!\nTrusted by Industry Leaders: Serve Fortune 500 food and beverage companies with quality\nCareer Growth: This role can be a launchpad to inside sales or operations\nCulture of Trust: We’re family-owned and long-term focused. We reward results - not reports. Enjoy profit sharing, fast decision-making, and zero corporate bureaucracy.\nStability: We serve markets that people depend on in good times and bad – people eat and drink in all economic scenarios!\n\nPrimary Duties and Responsibilities\nCustomer Interaction\nAlways maintain a positive and professional attitude toward customers.\nBring strong communication skills and a tenacious, solution-oriented attitude.\nAct with a passion for action, always striving to serve the customer – even if it’s ‘not your job’\nAnswer incoming phone calls and route as required\nAdvise engineering/sales staff and management of any customer issue or vendor issues, working together to provide resolution\nOrder Processing\nMonitor customer service email & forward new POs to inside sales staff for entry\nProvide accurate, valid and complete customer support for all inquiries\nTrack and manage orders using our ERP system (Made to Manage), including:\nReview all orders for accuracy (quantities, ship-to, bill-to, product codes, due date)\nSend order acknowledgement to customer and any revisions thereafter\nMaintain delivery status updates\nUpdate ERP and Customer with any status changes\nVendor Coordination\nFollow up with Vendors on purchase orders\nConfirm vendor acknowledgements for accuracy\nExpedite orders, as needed, to guarantee delivery dates are maintained\nDetailed order entry and review\nAdministrative Support\nAssist with coordination of daily shipping, including:\nReceive in UPS and Freight shipments\nVerify shipment for accuracy\nReceive goods into ERP system\nSet up daily outgoing shipments\nCalculate inbound freight, as necessary\nFile all documents and order paperwork\nAssist with maintaining Vendor and Customer data in business system\nProvide backup support for team members and other duties, as assigned\n\nEducation and Experience Profile\nProfessional verbal and written communication skills\nComputer proficiency with the ability to use Microsoft Office applications, including SharePoint, Word, Excel, and Visio.\nQuick to learn and/or proficiency in ERP systems (Made to Manage)\nBasic reading, writing, and math skills\nAssist with accounting functions, as required\nAssist with maintaining office supplies\n\nCandidate Attributes\nStrong attention to detail and accuracy\nTeam-oriented with a proactive mindset\nThrives in a fast-paced, growing company\nEagerness to learn and take ownership\nBenefits\nCompetitive Base Salary and annual bonus\nCompany-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance, HSA/FSA\nRetirement plan (401k) with net 4% employer match, plus 5% discretionary profit share plan\n\nAbout Holland Group\nLPE is part of Holland Group, a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, & Pennsylvania. We're building businesses to last, not flip. We’re nimble, entrepreneurial, and growing fast — without the burdens of big-company bureaucracy. The ideal candidate is excited about the role sought, but excited at the potential for future growth opportunities throughout Holland Group.\nThe company deploys a best-in-class profit share program. We invest in our people, share our success, and are always on the lookout for future leaders. If you're ambitious, collaborative, and ready to grow your career, this is the place for you.\n\nCurrent Holland Group Businesses: Holland Applied Technologies, Liquid Process Equipment, Bio Fab Technologies, W.A. Tompkins\nQ5xIOP1Sji","datePosted":"2026-08-06T16:58:04.038Z","dateModified":"2026-08-06T16:58:04.038Z","hiringOrganization":{"@type":"Organization","name":"Liquidprocessequipment","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eagle","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8abb278bd9229bc66ecc1aad"},"url":"https://jobsearcher.com/jobs/8abb278bd9229bc66ecc1aad"}}