Customer Experience Coordinator

Job Description Job purpose Check below to see if you have what is needed for this opportunity, and if so, make an application asap.A Customer Experience Coordinator must be resourceful people with an eye for business growth areas. They must have a thorough understanding of the market and an entrepreneurial mind to optimize the marketing strategies. The customer experience coordinator works with sales and marketing to maintain relationships with valued clients, initiate new relationships, negotiate deals, establish strong networks with the industry specialist, and source new clients. The customer experience coordinator must anticipate customer wants, identify new trends and be the company's point man in responding to customer wants and needs. This position has a close working relationship with the Vice President of Sales and Marketing, and the sales team.Duties and responsibilitiesPaid Lead DistributionCold CallingNet Promoter Score phone surveysGenerate leads and cold call prospective customersFoster and develop relationships with customers/clients through the CRM and reportingAssist in creating sales pipelinesAssist with maintaining clean data in the CRMHave a good understanding of the businesses' products, services, and territories as well as be able to advise others about them.QualificationsEducation and/or experienceHigh School Diploma or GED requiredKnowledge/SkillsBasic Computer Skills (ex: Microsoft Word and Outlook applications)Communication- Talking to others to convey information effectivelyTime Management-Managing one's own time and the time of othersLearning Strategies-Understanding the implications of new information for both current and future problem-solving and decision-makingWriting-Communicating effectively in writing as appropriate for the needs of the audienceReading Comprehension-Understanding written sentences and paragraphs in work-related documentsCustomer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.AbilitiesDemonstrate excellent customer serviceAbility to adapt to a changing environmentAbility to organize and manage multiple prioritiesAbility to understand the uses for marketing softwareAbility to cold call prospective clientsOther characteristics such as personal characteristicsCommitment to company vision and missionSelf-motivatorTravelThere is no travel requirementWorking environment and Physical demandsThe work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Working environmentWhile performing this duty, the employee will be exposed to the usual moderate (general office area) noise level. However, the employee can be exposed to noisier shop environments. When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever necessary.Physical requirementsWhile performing this duty, the employee will be required to sit for a long period of time, talk, and listen. xmcpwfuOther DutiesPlease note this job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.