Resident Relations Coordinator

Resident Relations CoordinatorThe Resident Relations Coordinator performs customer service and administrative tasks related to residential property management while ensuring all work is completed legally, efficiently, and in the best interest of both residents and the company. Must be highly motivated, organized, and able to work in a fast-paced environment.Daily ResponsibilitiesProvide customer service to all KMB residents.Answer phones and direct calls promptly and effectively.Respond to and resolve all email messages within 48 hours.Conduct daily follow-ups on recent service requests and completed work orders to confirm completion, quality of service, and resident satisfaction.Schedule in-person appointments when necessary.Address resident concerns and complaints in compliance with IURLTA and KMB procedures.Review resident accounting issues and coordinate with accounting for resolution.Communicate with the maintenance department to ensure resident needs are met.Follow up via phone, text, and email regarding prior messages.Maintain accurate documentation of calls and messages in Rent Manager software.Record communications with residents, prospects, owners, and vendors.Maintain knowledge of company policies and operational procedures.Provide daily call and message summary reports to management.Attend regular progress meetings to improve communication and workload management.Monthly ResponsibilitiesPrepare, post, and notify residents of necessary notices, including:Non-payment noticesLeasing violationsUnit inspectionsPest control notificationsMaintenance or utility issuesKMB, owner, or landlord communicationsServe as move-in concierge for new residents and complete move-in requirements.Manage parking assignments and leasing.Additional ResponsibilitiesServe as backup for Office Manager and leasing calls as needed.Maintain current and accurate resident files.Audit and manage parking lots, permits, parking issues, and parking addendums.Provide office support during turnover periods in Iowa City.Assist with filing and electronic file organization.Support administrative tasks including:Data entryPreparing resident packets and promotional materialsManaging calendars for upper managementTyping correspondenceRecording meeting minutesTravel to other KMB locations for training, meetings, or operational needs.Perform other duties as assigned.Key ContactsProperty ManagerMaintenance CoordinatorMaintenance SupervisorAccounting DepartmentLeasing AgentsNo supervisory responsibilities are associated with this position.Reports directly to the Property Manager but may receive direction from other leadership and owners. Much of the workload is self-directed based on company and resident needs.Responsible for ensuring business practices comply with IURLTA and Fair Housing regulations.Work EnvironmentFrequently exposed to outdoor weather conditionsModerate noise level in work environmentRequirementsQualificationsEducation and/or Experience23 years of customer service or client relations experience preferredPrevious property management experience preferredLanguage SkillsAbility to read, analyze, and interpret business documents, professional journals, technical procedures, and government regulationsAbility to write reports and business correspondenceAbility to effectively communicate with managers, clients, customers, and the publicMathematical SkillsAbility to calculate discounts, prorates, and percentagesAbility to read and understand account ledgersReasoning AbilityAbility to solve practical problems and work with limited standardizationAbility to interpret written, oral, diagram, or schedule-based instructionsComputer SkillsProficiency or ability to learn Microsoft Word, Excel, Outlook, and property management softwareTools, Vehicles, and MachinesValid driver's license requiredMust maintain a licensed and insured vehicle in clean and good operating conditionPhysical DemandsRegular walking, talking, and hearingFrequent standingOccasional sitting, reaching, climbing, balancing, stooping, kneeling, crouching, or crawlingOccasionally lift and/or move up to 25 lbsRequires close vision, distance vision, color vision, and peripheral vision