Temporary eCommerce Operations Manager

Why choose us?Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.Main ResponsibilitiesAchieve quarterly sales penetration goals.Achieve operational metric goals and P&L goals in stores across assigned operating area.Achieve NPS goals and ensure follow-up on all opportunities to grow customer retention.Coach in-store eCommerce Department Managers in day-to-day operations to achieve their key metrics of Customer Experience (CX), out of stocks, on time handoff, on time tilling, flash availability, slot out of stocks, and picks per hour.Drive a culture of exceptional customer service and fresh quality within the frontline eCommerce staff.Set and maintain high standards of quality, productivity, efficiency, service and safety for our rapidly expanding business.Manage item capacity to maximize sales opportunities with associate schedules.Work with the eCommerce Managers and Store Directors to address scheduling opportunities to maximize sales and reduce slot out of stocks.Achieve quarterly labor targets.Address gaps with 3PL third party logistics partners and maintain continuous dialogue with them to resolve issues and claims received involving customer delivery experiences.Lead the store teams through expansion, business and environmental changes as needed and ensure they have the tools to succeed.Communicate and coach the store teams on new systems enhancements and procedures.Review eCommerce goals, metrics and performance with store leadership on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.Work with Division Director of eCommerce on improving strategies and processes.Ensure operational compliance with ecommerce policies and procedures, including safety and food safety requirements.We Are Looking For Candidates Who Possess The FollowingPassionate about the customer experience.Continuously seeks opportunities to improve operational excellence.Strong business acumen, with the ability to analyze business trends & results and to resolve complex situations.Desire to coach, motivate, and inspire teams.Extremely organized, with strong time management skills and ability to multi-task.Quick learner with problem solving skills and a talent for process improvement.Strong communicator and active listener who comes with an open-mind and is able to effectively incorporate store partners in key decisions.Bachelor's degree in related field or commensurate experience.5+ years of previous retail operations experience, with a focus on customer service.Experience working across leadership levels and with cross-functional partners.Experience in reading and understanding data and translating it to actionable items.Experience with Acupick and Microsoft Office applications is desirable.We Also Provide a Variety Of Benefits IncludingCompetitive wages paid weeklyAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serveOur Values – Click below to view video: ACI ValuesA copy of the full job description can be made available to you.