Business Operations Assistant

About the Role Mediclo is a growing medical apparel brand specializing in sustainable fabric innovation. We are looking for a highly organized, proactive operator to support day-to-day business execution across marketing, operations, and leadership priorities. This is a high-ownership, generalist role working closely with the CEO and cross-functional teams to keep key initiatives moving forward and ensure the business runs efficiently across all functions. You will step into a fast-paced environment where priorities shift quickly — owning execution, improving systems, and acting as a reliable second brain across the business. This role is ideal for someone who: Doesn’t wait to be told what to do — you figure it out Can context-switch across tools and priorities without losing details Enjoys building systems and making things more efficient Takes pride in being reliable and self-sufficient Key Responsibilities Executive & Administrative Support Manage calendars, task tracking, and follow-ups to ensure nothing slips through the cracks Prepare internal documents, summaries, and communications for leadership Coordinate cross-functional projects and keep teams aligned on timelines and deliverables Step in to handle urgent operational needs as they arise Website & E-commerce Operations (Shopify) Support site organization (collections, product visibility, badges, basic merchandising) Assist with product launches and updates (pricing, variants, tagging, merchandising) Help set up promotions (discounts, product availability, light site updates) Identify and flag site issues or inconsistencies and coordinate fixes with the team Marketing Operations Organize and execute email + SMS calendar in Klaviyo (campaigns, flows, promo codes, list hygiene) Oversee social media workflows with internal or external creators Support influencer and ambassador programs logistics — sourcing, outreach, gifting logistics, and tracking Coordinate paid social asset delivery with Meta agency (formatting UGC, asset handoff) Inventory & Product Operations Monitor inventory levels and flag reorder needs with warehouse + fulfillment partners Compile and track inventory data across fulfillment and warehouse systems Maintain and update product-related SOPs and workflows B2B / Bulk Sales Support Support and track inbound bulk order leads — ensuring timely follow-ups and pipeline visibility Coordinate across warehouse, customer service, and internal teams to ensure smooth order execution Assist with quotes, order processing, and customer communication as needed Maintain CRM accuracy and organization Requirements 1–3 years of experience in operations, marketing, admin, or a generalist role Korean language proficiency is a strong plus Experience in DTC e-commerce, apparel, or healthcare Strong organizational and task management skills — you don’t let things fall through the cracks Clear and concise communicator (Slack, email, documentation) Comfortable working across tools like Shopify, Klaviyo, ClickUp, or similar platforms Able to manage multiple priorities at once while staying detail-oriented Proactive mindset — you anticipate needs instead of waiting for direction Comfortable working closely with leadership and handling sensitive or time-sensitive tasks Adaptable and resourceful in a fast-moving startup environment Technical Skills Google Sheets/Docs Shopify Note: This is not a narrow role. The person stepping into this position will be covering a wide surface area — marketing, inventory, B2B, brand, and ops. We're looking for someone who is energized by that breadth, not overwhelmed by it. Job Type: Full-time Pay: From $22.00 per hour Application Question(s): When would you be available to start? What is your desired compensation for this role? Please provide your CV Ability to Commute: Los Angeles, CA 90020 (Required) Work Location: In person