{"schemaVersion":"jobsearcher.job.v1","id":"8a60edffa05d4f8eaa8ddace","url":"https://jobsearcher.com/jobs/8a60edffa05d4f8eaa8ddace","canonicalUrl":"https://jobsearcher.com/jobs/8a60edffa05d4f8eaa8ddace","title":"3rd Shift - Support Specialist Entry Level","description":"ISCorp Job Description\nJob Title:\nAssociate Support Specialist - 3rd Shift/ overnight\nDepartment / Reports To:\nSupport| Reports to: Deana Taylor\nJob Summary\nThe Associate Support Specialist provides front-line technical support to ISCorp’s internal users and external clients, ensuring a high level of service and responsiveness. This position is responsible for troubleshooting, help desk support, and escalating issues when appropriate to maintain system uptime and client satisfaction. The role requires strong communication, organization, and problem-solving skills with a customer-first mindset.\nKey Responsibilities\nServe as the first point of contact for all incoming support inquiries via phone, email, or chat.\nManage and prioritize help desk tickets in accordance with established service level agreements.\nTroubleshoot user issues related to systems access, software functionality, and network connectivity.\nEscalate complex issues to senior team members or specialized support teams as necessary.\nDocument support interactions and resolutions in the ticketing system.\nAssist in writing, editing, and maintaining user guides and training materials.\nContribute to knowledge base articles to support internal and client use.\nMaintain a strong focus on timely, accurate, and courteous service delivery.\nParticipate in team meetings and contribute to continuous improvement initiatives.\nRequired Qualifications\nAssociate degree in Information Technology, Computer Science, or related field; or equivalent experience.\n1–2 years of experience in a help desk or technical support environment.\nFamiliarity with:\nWindows and Mac operating systems\nActive Directory and Group Policy fundamentals\nHelp desk ticketing systems\nStrong analytical and troubleshooting skills.\nExcellent verbal and written communication skills.\nAbility to manage multiple requests while maintaining attention to detail.\nPreferred Qualifications\nExperience with remote support tools and service desk software.\nBasic understanding of networking concepts (TCP/IP, DNS, DHCP).\nExposure to virtualization or cloud environments.\nPrevious customer service experience in a technical environment.\nKey Skills & Attributes\nCustomer-focused and approachable demeanor.\nStrong problem-solving and critical-thinking abilities.\nEffective communication across technical and non-technical users.\nAbility to remain calm and professional under pressure.\nTeam-oriented and eager to learn new technologies.\nOrganized and self-motivated, with a commitment to follow through.\nWork Environment & Benefits\nISCorp offers a competitive salary and a full benefits package, including health, dental, 401(k), and profit sharing. Our Mequon headquarters provides a collaborative office environment with minimal travel requirements and an in-house fitness facility available to employees.\nAbout ISCorp\nWith headquarters in Mequon, Wisconsin, ISCorp serves customers around the world. We deliver secure, private cloud solutions that support critical applications and data processing for a wide range of industries. Our focus is on exceeding customer expectations through technical excellence, innovation, and outstanding service.","company":"Integrated Systems","rawCompany":"integrated systems","city":"Mequon","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-08-04T20:38:48.605Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"3rd Shift - Support Specialist Entry Level","description":"ISCorp Job Description\nJob Title:\nAssociate Support Specialist - 3rd Shift/ overnight\nDepartment / Reports To:\nSupport| Reports to: Deana Taylor\nJob Summary\nThe Associate Support Specialist provides front-line technical support to ISCorp’s internal users and external clients, ensuring a high level of service and responsiveness. This position is responsible for troubleshooting, help desk support, and escalating issues when appropriate to maintain system uptime and client satisfaction. The role requires strong communication, organization, and problem-solving skills with a customer-first mindset.\nKey Responsibilities\nServe as the first point of contact for all incoming support inquiries via phone, email, or chat.\nManage and prioritize help desk tickets in accordance with established service level agreements.\nTroubleshoot user issues related to systems access, software functionality, and network connectivity.\nEscalate complex issues to senior team members or specialized support teams as necessary.\nDocument support interactions and resolutions in the ticketing system.\nAssist in writing, editing, and maintaining user guides and training materials.\nContribute to knowledge base articles to support internal and client use.\nMaintain a strong focus on timely, accurate, and courteous service delivery.\nParticipate in team meetings and contribute to continuous improvement initiatives.\nRequired Qualifications\nAssociate degree in Information Technology, Computer Science, or related field; or equivalent experience.\n1–2 years of experience in a help desk or technical support environment.\nFamiliarity with:\nWindows and Mac operating systems\nActive Directory and Group Policy fundamentals\nHelp desk ticketing systems\nStrong analytical and troubleshooting skills.\nExcellent verbal and written communication skills.\nAbility to manage multiple requests while maintaining attention to detail.\nPreferred Qualifications\nExperience with remote support tools and service desk software.\nBasic understanding of networking concepts (TCP/IP, DNS, DHCP).\nExposure to virtualization or cloud environments.\nPrevious customer service experience in a technical environment.\nKey Skills & Attributes\nCustomer-focused and approachable demeanor.\nStrong problem-solving and critical-thinking abilities.\nEffective communication across technical and non-technical users.\nAbility to remain calm and professional under pressure.\nTeam-oriented and eager to learn new technologies.\nOrganized and self-motivated, with a commitment to follow through.\nWork Environment & Benefits\nISCorp offers a competitive salary and a full benefits package, including health, dental, 401(k), and profit sharing. Our Mequon headquarters provides a collaborative office environment with minimal travel requirements and an in-house fitness facility available to employees.\nAbout ISCorp\nWith headquarters in Mequon, Wisconsin, ISCorp serves customers around the world. We deliver secure, private cloud solutions that support critical applications and data processing for a wide range of industries. Our focus is on exceeding customer expectations through technical excellence, innovation, and outstanding service.","datePosted":"2026-08-04T20:38:48.605Z","dateModified":"2026-08-04T20:38:48.605Z","hiringOrganization":{"@type":"Organization","name":"Integrated Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mequon","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8a60edffa05d4f8eaa8ddace"},"url":"https://jobsearcher.com/jobs/8a60edffa05d4f8eaa8ddace"}}