{"schemaVersion":"jobsearcher.job.v1","id":"8a49a7b225e05d940fc64b6b","url":"https://jobsearcher.com/jobs/8a49a7b225e05d940fc64b6b","canonicalUrl":"https://jobsearcher.com/jobs/8a49a7b225e05d940fc64b6b","title":"Implementation Enablement & Operations","description":"About CampfireCampfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model.We're hiring a VP of Marketing to build the function that takes Campfire to a defining category leader. You'll own the strategy and the execution, stand up the team, and put in place the demand engine that carries us through our next stage of growth.As the first Product Enablement & Operations Manager at Campfire, your mission is to build the definitive blueprint for how we scale. You will be responsible for designing, building, and maintaining the Implementation Playbook and the New Hire Onboarding Experience from the ground up. You will ensure that every new team member and partner is equipped to deploy Campfire’s solutions with speed and accuracy. Beyond training, you will serve as a strategic lead focused on continuous process improvement and cross-functional connectivity. Your goal is to identify systemic friction between Product and Implementation and design the scalable solutions—whether through better documentation, improved workflows, or product enhancements—that allow Campfire to scale.Onboarding & Knowledge ArchitectureThe Onboarding Guide: Own the end-to-end creation of the ImplementationOnboarding Guide. This isn't just a document; it’s a structured curriculum that takes anew hire from \"Day 1\" to \"First Successful Launch.\"Knowledge Management: Act as the \"Brain\" for the Implementation team, ensuring thatas the product changes, our internal training materials, SOPs, and troubleshootingguides are updated in real-time.Practical Assessment: Join calls & escalations for new joiners (first 3 months) toprovide concrete feedback, cement customer-facing standards, and identify gaps toimprove initial onboarding plan.Partner Bootcamps: Translate internal onboarding success into external PartnerBootcamps, ensuring our partners are certified and capable of delivering the Campfirestandard.Strategic & Operational ImprovementsImplementation-to-Product Loop: Serve as the primary liaison with the Product Team.You will take early-stage product features and translate them into \"ImplementationReadiness\" kits (guides, updated scripts, and configuration steps).Pain Point Identification: Conduct \"Ride-alongs\" and interviews with the current teamto identify technical or process bottlenecks. You will then collaborate withProduct/Support to solve these via product improvements or process redesigns.Cross-Functional Solutioning: Work with Support to identify \"implementation debt\"(common issues that occur post-launch) and fix them during the onboarding orimplementation phase.Key ResponsibilitiesBuild the \"Academy\": Create the training modules, videos, and certification paths fornew Implementation Managers.Lead Training: Facilitate live training sessions, workshops, and partner bootcamps.Measure Readiness: Define what \"certified\" looks like. Create the rubrics andmilestones to ensure new hires are meeting the required technical and strategic bars.Process Improvement: Identify where the current implementation process is manual orbroken and work with Product/Engineering/Operations to automate it.RequirementsThe Architect Mindset: You love taking a blank page and turning it into a structured,repeatable process.Product Fluency: You can dive deep into the Campfire product and explain \"the why\"behind technical configurations to others.Empathy for the Customer: You understand the stress of a high-stakes implementationand build materials that solve real-world problems.Experience: Previous experience in Implementation (ideally implementing Campfire),with a proven track record of creating training content or documentation.","company":"Campfire","rawCompany":"campfire","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-12T10:36:28.766Z","occupations":[{"code":"11-2021.00","title":"Marketing Managers","slug":"marketing-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Enablement & Operations","description":"About CampfireCampfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model.We're hiring a VP of Marketing to build the function that takes Campfire to a defining category leader. You'll own the strategy and the execution, stand up the team, and put in place the demand engine that carries us through our next stage of growth.As the first Product Enablement & Operations Manager at Campfire, your mission is to build the definitive blueprint for how we scale. You will be responsible for designing, building, and maintaining the Implementation Playbook and the New Hire Onboarding Experience from the ground up. You will ensure that every new team member and partner is equipped to deploy Campfire’s solutions with speed and accuracy. Beyond training, you will serve as a strategic lead focused on continuous process improvement and cross-functional connectivity. Your goal is to identify systemic friction between Product and Implementation and design the scalable solutions—whether through better documentation, improved workflows, or product enhancements—that allow Campfire to scale.Onboarding & Knowledge ArchitectureThe Onboarding Guide: Own the end-to-end creation of the ImplementationOnboarding Guide. This isn't just a document; it’s a structured curriculum that takes anew hire from \"Day 1\" to \"First Successful Launch.\"Knowledge Management: Act as the \"Brain\" for the Implementation team, ensuring thatas the product changes, our internal training materials, SOPs, and troubleshootingguides are updated in real-time.Practical Assessment: Join calls & escalations for new joiners (first 3 months) toprovide concrete feedback, cement customer-facing standards, and identify gaps toimprove initial onboarding plan.Partner Bootcamps: Translate internal onboarding success into external PartnerBootcamps, ensuring our partners are certified and capable of delivering the Campfirestandard.Strategic & Operational ImprovementsImplementation-to-Product Loop: Serve as the primary liaison with the Product Team.You will take early-stage product features and translate them into \"ImplementationReadiness\" kits (guides, updated scripts, and configuration steps).Pain Point Identification: Conduct \"Ride-alongs\" and interviews with the current teamto identify technical or process bottlenecks. You will then collaborate withProduct/Support to solve these via product improvements or process redesigns.Cross-Functional Solutioning: Work with Support to identify \"implementation debt\"(common issues that occur post-launch) and fix them during the onboarding orimplementation phase.Key ResponsibilitiesBuild the \"Academy\": Create the training modules, videos, and certification paths fornew Implementation Managers.Lead Training: Facilitate live training sessions, workshops, and partner bootcamps.Measure Readiness: Define what \"certified\" looks like. Create the rubrics andmilestones to ensure new hires are meeting the required technical and strategic bars.Process Improvement: Identify where the current implementation process is manual orbroken and work with Product/Engineering/Operations to automate it.RequirementsThe Architect Mindset: You love taking a blank page and turning it into a structured,repeatable process.Product Fluency: You can dive deep into the Campfire product and explain \"the why\"behind technical configurations to others.Empathy for the Customer: You understand the stress of a high-stakes implementationand build materials that solve real-world problems.Experience: Previous experience in Implementation (ideally implementing Campfire),with a proven track record of creating training content or documentation.","datePosted":"2026-09-12T10:36:28.766Z","dateModified":"2026-09-12T10:36:28.766Z","hiringOrganization":{"@type":"Organization","name":"Campfire","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8a49a7b225e05d940fc64b6b"},"url":"https://jobsearcher.com/jobs/8a49a7b225e05d940fc64b6b"}}