{"schemaVersion":"jobsearcher.job.v1","id":"8a32cfe3a7a8c831661fd94a","url":"https://jobsearcher.com/jobs/8a32cfe3a7a8c831661fd94a","canonicalUrl":"https://jobsearcher.com/jobs/8a32cfe3a7a8c831661fd94a","title":"Remote Technical Support Engineer","description":"Title: Technical Support Engineer Location: North America (Eastern Time Zone preferred, Central Time Zone considered) Reporting To: Sr. Director, Global TAM and Support Base Salary Range: $110,000 - $135,000/yr  OPPORTUNITY HIGHLIGHTSDo you enjoy digging into complex technical problems and seeing them through to resolution? SafeBreach is seeking a Technical Support Engineer to support our United States enterprise customers. You'll troubleshoot, replicate, and resolve issues across our industry-leading exposure validation platform. This role is a strong fit for an engineer with a few years of support experience who wants to deepen their cybersecurity expertise alongside a collaborative global team. WHO WE ARESafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you. WHAT WE OFFERExcellent growth opportunities: Make an impact and advance your careerFully remote work and flexible PTOHighly competitive salary and equity grantsHealth, dental and vision insuranceGenerous Parental leaveMonthly phone and internet stipendLearning & Development stipendCompetitive employee referral bonus program THE IMPACT YOU WILL HAVEServe as a technical point of contact for customer support cases, troubleshooting issues through to resolutionBuild and maintain customer environments in the support lab, replicate customer issues to isolate root cause and file well-documented defectsOwn escalations through resolution, partnering with senior engineers and field teams on complex, high-priority casesContribute to root cause analysis and recommend process improvementsCreate and maintain knowledge base articles, and contribute to internal training and enablementCollaborate closely with engineering, technical operations, product management, and quality assurance WHAT SETS YOU APARTBefore you read through these: don't check every box? Apply anyway. These are strengths we often see in successful SafeBreachers, not a checklist.Professional Experience. 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaSSecurity Fundamentals & Tools. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability managementInfrastructure Knowledge. Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)Troubleshooting Skills. Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)Case-Queue Experience. Experience with case management and ticketing tools (e.g., Salesforce, Jira)Customer Focus. Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication EVEN BETTER IF YOU HAVEPenetration Testing Experience: Hands-on background as a penetration tester, red teamer or security consultant, with a feel for how attackers move through an environment and how to turn findings into clear guidance for customersScripting skills in Python, PowerShell, or Bash for troubleshooting and automationExperience in a startup or rapidly scaling companyCertifications such as CompTIA Security+, CySA+, Network+, cloud associate-level certifications, or security vendor certifications HOW WE'LL GET TO KNOW EACH OTHERWe view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)Step 1: The IntroA casual meeting with the Talent team to break the ice.Step 2: The VisionConnect with your future manager to discuss the role, the challenges, and how you can make an impactStep 3: The SquadMeet your future team members. Take a deep dive into the team dynamics, the culture and the real-world challenges you will face in this role.Step 4: The Big PictureDiscussions to ensure our values and long-term goals align with yours.Step 5: The OfferIf the vibe is right, we make it official!DEI&B (Diversity, Equity, Inclusion & Belonging)At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.","company":"Safebreach","rawCompany":"safebreach","city":"Gresham","state":"OR","isRemote":true,"isActive":false,"createdAt":"2026-10-05T04:35:54.865Z","occupations":[{"code":"15-1299.05","title":"Information Security Engineers","slug":"information-security-engineers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1212.00","title":"Information Security Analysts","slug":"information-security-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Technical Support Engineer","description":"Title: Technical Support Engineer Location: North America (Eastern Time Zone preferred, Central Time Zone considered) Reporting To: Sr. Director, Global TAM and Support Base Salary Range: $110,000 - $135,000/yr  OPPORTUNITY HIGHLIGHTSDo you enjoy digging into complex technical problems and seeing them through to resolution? SafeBreach is seeking a Technical Support Engineer to support our United States enterprise customers. You'll troubleshoot, replicate, and resolve issues across our industry-leading exposure validation platform. This role is a strong fit for an engineer with a few years of support experience who wants to deepen their cybersecurity expertise alongside a collaborative global team. WHO WE ARESafeBreach is on a mission to help organizations have certainty in their security. Long trusted as the global leader in adversarial exposure validation (AEV), SafeBreach empowers organizations to take command of risk by operationalizing the full CTEM lifecycle with the SafeBreach CTEM Platform. Powered by the SafeBreach Helm AI infrastructure layer and grounded in the award-winning SafeBreach Exposure Validation Platform, the SafeBreach CTEM Platform is the first enterprise-grade, closed-loop solution designed to move organizations beyond siloed security activities toward a continuous, intelligence-driven exposure management program. Backed by world-renowned threat researchers and an unrivaled customer success team, SafeBreach provides the capabilities enterprises need to holistically understand threat exposure, make data-driven decisions that reduce risk, and measurably improve cyber resilience—safely and at scale. We are a team of passionate security professionals and innovators. If you’re ready to tackle complex security challenges and make a tangible impact on enterprise defense, we’d love to meet you. WHAT WE OFFERExcellent growth opportunities: Make an impact and advance your careerFully remote work and flexible PTOHighly competitive salary and equity grantsHealth, dental and vision insuranceGenerous Parental leaveMonthly phone and internet stipendLearning & Development stipendCompetitive employee referral bonus program THE IMPACT YOU WILL HAVEServe as a technical point of contact for customer support cases, troubleshooting issues through to resolutionBuild and maintain customer environments in the support lab, replicate customer issues to isolate root cause and file well-documented defectsOwn escalations through resolution, partnering with senior engineers and field teams on complex, high-priority casesContribute to root cause analysis and recommend process improvementsCreate and maintain knowledge base articles, and contribute to internal training and enablementCollaborate closely with engineering, technical operations, product management, and quality assurance WHAT SETS YOU APARTBefore you read through these: don't check every box? Apply anyway. These are strengths we often see in successful SafeBreachers, not a checklist.Professional Experience. 2–5 years in technical support (Tier 2/3) or a similar customer-facing technical role in cybersecurity or SaaSSecurity Fundamentals & Tools. Working knowledge of the MITRE ATT&CK framework and familiarity with detection engineering concepts. Hands-on experience with one or more of the following: SIEM, EDR, firewalls, threat intelligence platforms, or vulnerability managementInfrastructure Knowledge. Comfortable troubleshooting across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)Troubleshooting Skills. Methodical approach to problem-solving, including log analysis and networking fundamentals (TCP/IP, DNS, proxies, certificates)Case-Queue Experience. Experience with case management and ticketing tools (e.g., Salesforce, Jira)Customer Focus. Experience supporting enterprise customers, with a commitment to clear, timely, and accurate case communication EVEN BETTER IF YOU HAVEPenetration Testing Experience: Hands-on background as a penetration tester, red teamer or security consultant, with a feel for how attackers move through an environment and how to turn findings into clear guidance for customersScripting skills in Python, PowerShell, or Bash for troubleshooting and automationExperience in a startup or rapidly scaling companyCertifications such as CompTIA Security+, CySA+, Network+, cloud associate-level certifications, or security vendor certifications HOW WE'LL GET TO KNOW EACH OTHERWe view interviewing as a two-way street. We want you to interview us just as much as we interview you! (Avg. timeline: 21-28 days)Step 1: The IntroA casual meeting with the Talent team to break the ice.Step 2: The VisionConnect with your future manager to discuss the role, the challenges, and how you can make an impactStep 3: The SquadMeet your future team members. Take a deep dive into the team dynamics, the culture and the real-world challenges you will face in this role.Step 4: The Big PictureDiscussions to ensure our values and long-term goals align with yours.Step 5: The OfferIf the vibe is right, we make it official!DEI&B (Diversity, Equity, Inclusion & Belonging)At SafeBreach, we celebrate the rich diversity of our team, where every employee's unique perspective is a valued thread in our collective success. We are unwavering in our commitment to fostering an inclusive workplace that nurtures a sense of belonging and empowers each individual to unleash their full potential. We are dedicated to creating opportunities for collaboration, innovation, and meaningful career growth, ensuring that every voice is not just heard, but cherished.","datePosted":"2026-10-05T04:35:54.865Z","dateModified":"2026-10-05T04:35:54.865Z","hiringOrganization":{"@type":"Organization","name":"Safebreach","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gresham","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8a32cfe3a7a8c831661fd94a"},"url":"https://jobsearcher.com/jobs/8a32cfe3a7a8c831661fd94a"}}