{"schemaVersion":"jobsearcher.job.v1","id":"89c15ea8b2f4cb434e6cbfcb","url":"https://jobsearcher.com/jobs/89c15ea8b2f4cb434e6cbfcb","canonicalUrl":"https://jobsearcher.com/jobs/89c15ea8b2f4cb434e6cbfcb","title":"Technical Support Engineer","description":"This technical position will primarily be responsible for managing our client’s technical infrastructure covered by our MSP agreement. In this fast-paced environment, you will be performing systems and network administration on a day-to-day basis, along with any other tasks given to you by leadership. Competence in the following areas is required: cloud services, servers, workstations, network infrastructure, data storage, and network applications with an emphasis on Microsoft Windows server and cybersecurity services. Work will be performed from our main office, remotely, and onsite at client locations.\nKey areas of responsibility:\nEstablishes clear communication and provides the highest level of support on problem incidents or new service requests / end user inquiries, including priority one tickets.\nPerforming or overseeing onboarding of all new clients is completed and all information is documented.\nAssist with training and guiding new hires as needed.\nMonitor and maintain client computer and network infrastructure to ensure optimal performance, reliability, and security.\nCreate and maintain comprehensive server, network, VoIP, and application documentation for internal operational purposes, management, and customer reporting.\nAbility to independently plan and manage projects of any nature for a variety of clients and ensure deadlines are met.\nConsistently monitor, document, and report administration activities and network operating environment information in ticketing system\nResponsible for development and implementation of new automations\nResponsible for ensuring all client systems are healthy and working properly.\nAnswer customer calls and provide support to help resolve technical issues.\nReview systems and key indicators on a daily basis to mitigate issues before they arise.\nTroubleshoot issues as they arise.\nRegularly identify opportunities in client’s infrastructure that need to be upgraded or replaced to further assist clients succeed in their environments.\nWillingness to work varying hours depending on the customer or internal need, including time that might fall outside of normal business hours.\nResponsible for rectifying or overseeing all emergency outages or issues that happen during or outside of standard business hours.\nFollow established procedures for incident and problem management for resolution with clear communication and status updates for affected users and management.\nImplementation of software and/or environment changes and ensuring all changes are controlled and managed via established Change Control processes using Service Now and/or other tools.\nResponsible for the implementation and management of all Server and Network intricacies and having a full understating of each client’s specific infrastructure along with supporting documentation (SQL Databases, Group Policies, AD/DC, MDM, S2S VPN, VLANs, VoIP)\nThe ideal candidate should possess the following qualifications:\nCreative problem solving\nExpert troubleshooting skills for complex technical issues\nExceptional customer service\nOutstanding written and oral communication\nThe ability to work independently without daily direction\nAll candidates should have the following technical skills:\nHighly proficient in desktop IT technologies (Windows 10, Mac OS X, Microsoft offerings including Microsoft 365, Azure, SQL Server, etc.)\nStrong security certifications preferred.\nFamiliar with VoIP management and\nUnderstanding of Windows registry, group policies, event logs, application log files and other configuration/information files\nProficient with utilizing and managing MDM software.\nUnderstanding backup applications and hardware\nWindows Server installation, configuration, and administration\nActive Directory management and troubleshooting\nMicrosoft Server installation, configuration, and administration\nMicrosoft Exchange installation, configuration, and administration\nMicrosoft SQL Server installation, configuration, and administration\nA good understanding of networking (TCP/IP, DNS, DHCP) and Internet fundamentals\nA broad understanding of Storage and Virtualization technologies\nExperience with anti-virus and anti-spam applications\nExperience with VoIP applications and VoIP management\nFour years minimum experience in networking/infrastructure technologies\nDatabase administration experience a plus\nEducation\nBachelor’s degree\n2+ Years in related field preferred\nMicrosoft Technical certifications are required.\nBenefits:\n401(k)\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nJob Type: Full-time\nPay: $55,000.00 - $60,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nCompensation Package:\nYearly pay\nWork Location: In person","company":"Nwoitservice","rawCompany":"nwoitservice","city":"St Louis","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:25:15.741Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"This technical position will primarily be responsible for managing our client’s technical infrastructure covered by our MSP agreement. In this fast-paced environment, you will be performing systems and network administration on a day-to-day basis, along with any other tasks given to you by leadership. Competence in the following areas is required: cloud services, servers, workstations, network infrastructure, data storage, and network applications with an emphasis on Microsoft Windows server and cybersecurity services. Work will be performed from our main office, remotely, and onsite at client locations.\nKey areas of responsibility:\nEstablishes clear communication and provides the highest level of support on problem incidents or new service requests / end user inquiries, including priority one tickets.\nPerforming or overseeing onboarding of all new clients is completed and all information is documented.\nAssist with training and guiding new hires as needed.\nMonitor and maintain client computer and network infrastructure to ensure optimal performance, reliability, and security.\nCreate and maintain comprehensive server, network, VoIP, and application documentation for internal operational purposes, management, and customer reporting.\nAbility to independently plan and manage projects of any nature for a variety of clients and ensure deadlines are met.\nConsistently monitor, document, and report administration activities and network operating environment information in ticketing system\nResponsible for development and implementation of new automations\nResponsible for ensuring all client systems are healthy and working properly.\nAnswer customer calls and provide support to help resolve technical issues.\nReview systems and key indicators on a daily basis to mitigate issues before they arise.\nTroubleshoot issues as they arise.\nRegularly identify opportunities in client’s infrastructure that need to be upgraded or replaced to further assist clients succeed in their environments.\nWillingness to work varying hours depending on the customer or internal need, including time that might fall outside of normal business hours.\nResponsible for rectifying or overseeing all emergency outages or issues that happen during or outside of standard business hours.\nFollow established procedures for incident and problem management for resolution with clear communication and status updates for affected users and management.\nImplementation of software and/or environment changes and ensuring all changes are controlled and managed via established Change Control processes using Service Now and/or other tools.\nResponsible for the implementation and management of all Server and Network intricacies and having a full understating of each client’s specific infrastructure along with supporting documentation (SQL Databases, Group Policies, AD/DC, MDM, S2S VPN, VLANs, VoIP)\nThe ideal candidate should possess the following qualifications:\nCreative problem solving\nExpert troubleshooting skills for complex technical issues\nExceptional customer service\nOutstanding written and oral communication\nThe ability to work independently without daily direction\nAll candidates should have the following technical skills:\nHighly proficient in desktop IT technologies (Windows 10, Mac OS X, Microsoft offerings including Microsoft 365, Azure, SQL Server, etc.)\nStrong security certifications preferred.\nFamiliar with VoIP management and\nUnderstanding of Windows registry, group policies, event logs, application log files and other configuration/information files\nProficient with utilizing and managing MDM software.\nUnderstanding backup applications and hardware\nWindows Server installation, configuration, and administration\nActive Directory management and troubleshooting\nMicrosoft Server installation, configuration, and administration\nMicrosoft Exchange installation, configuration, and administration\nMicrosoft SQL Server installation, configuration, and administration\nA good understanding of networking (TCP/IP, DNS, DHCP) and Internet fundamentals\nA broad understanding of Storage and Virtualization technologies\nExperience with anti-virus and anti-spam applications\nExperience with VoIP applications and VoIP management\nFour years minimum experience in networking/infrastructure technologies\nDatabase administration experience a plus\nEducation\nBachelor’s degree\n2+ Years in related field preferred\nMicrosoft Technical certifications are required.\nBenefits:\n401(k)\nDental insurance\nFlexible schedule\nHealth insurance\nPaid time off\nVision insurance\nJob Type: Full-time\nPay: $55,000.00 - $60,000.00 per year\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nCompensation Package:\nYearly pay\nWork Location: In person","datePosted":"2026-08-06T16:25:15.741Z","dateModified":"2026-08-06T16:25:15.741Z","hiringOrganization":{"@type":"Organization","name":"Nwoitservice","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Louis","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"89c15ea8b2f4cb434e6cbfcb"},"url":"https://jobsearcher.com/jobs/89c15ea8b2f4cb434e6cbfcb"}}