{"schemaVersion":"jobsearcher.job.v1","id":"89725e8a003c92c8a9b8884f","url":"https://jobsearcher.com/jobs/89725e8a003c92c8a9b8884f","canonicalUrl":"https://jobsearcher.com/jobs/89725e8a003c92c8a9b8884f","title":"IT Support Engineer","description":"IT Support Engineer (2nd / 3rd Line) - LondonSmart Managed SolutionsSmart Managed Solutions is looking for an experienced IT Support Engineer (2nd/3rd Line) to join our IT team. This is an excellent opportunity for a hands‑on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast‑paced environment.You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business.The RoleAs an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end‑user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security.This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security.Key ResponsibilitiesProvide 2nd and 3rd line IT support across cloud, infrastructure and end‑user servicesAct as a primary escalation point for complex technical issuesSupport user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devicesTroubleshoot and support:Microsoft 365 (Exchange, Teams, SharePoint)Entra ID (Azure AD), Conditional Access and identity managementIntune and endpoint managementWindows desktop and server environmentsSupport and maintain Azure and cloud‑based servicesAssist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patchingPerform root cause analysis and implement long‑term technical fixesSupport compliance with security and governance frameworks such as ISO 27001 and Cyber EssentialsContribute to IT projects, system upgrades and deploymentsCreate and maintain technical documentation and knowledge base articlesWork closely with the IT Technical Lead and provide cover when requiredLiaise with third‑party vendors and service providersEssentialSkills & ExperienceProven experience in an IT support role covering 2nd and 3rd line responsibilitiesStrong experience with:Microsoft 365Entra ID / Active DirectoryIntune / endpoint managementAzure (administration, networking and identity)Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)Experience supporting Windows server and desktop environmentsKnowledge of Microsoft security tools and best practicesStrong troubleshooting skills across multiple systemsExperience working within a small to mid‑sized IT teamDesirablePowerShell scripting or automation experienceBackup and disaster recovery exposure (e.g. Veeam)Experience with Dynamics 365 or other business systemsFamiliarity with ITIL‑aligned processesAbout YouProactive and hands‑on, with strong ownership of technical issuesAble to work independently and manage priorities effectivelyFlexible and adaptable within a small‑team environmentStrong communication skills, able to support both technical and non‑technical usersCollaborative and team‑focused, with a willingness to share knowledgeWhy Join Smart Managed Solutions?You’ll be joining a supportive and technically engaged team where your expertise will be valued and your ideas encouraged. This role offers the opportunity to work with modern technologies, contribute to meaningful projects and develop your skills within a growing organisation.At Smart, we’re more than just a company - we’re a community dedicated to shaping the future of facilities management. We value innovation, growth, and collaboration, empowering our team to thrive and make a lasting impact.With a commitment to your development and well-being, we provide the support, opportunities, and recognition you need to excel.Join us, and help build a smarter, more sustainable world.","company":"Smart Managed Solutions","rawCompany":"smart managed solutions","city":"Centerton","state":"AR","isRemote":false,"isActive":false,"createdAt":"2026-09-16T09:04:15.958Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"IT Support Engineer (2nd / 3rd Line) - LondonSmart Managed SolutionsSmart Managed Solutions is looking for an experienced IT Support Engineer (2nd/3rd Line) to join our IT team. This is an excellent opportunity for a hands‑on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast‑paced environment.You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business.The RoleAs an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end‑user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security.This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security.Key ResponsibilitiesProvide 2nd and 3rd line IT support across cloud, infrastructure and end‑user servicesAct as a primary escalation point for complex technical issuesSupport user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devicesTroubleshoot and support:Microsoft 365 (Exchange, Teams, SharePoint)Entra ID (Azure AD), Conditional Access and identity managementIntune and endpoint managementWindows desktop and server environmentsSupport and maintain Azure and cloud‑based servicesAssist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patchingPerform root cause analysis and implement long‑term technical fixesSupport compliance with security and governance frameworks such as ISO 27001 and Cyber EssentialsContribute to IT projects, system upgrades and deploymentsCreate and maintain technical documentation and knowledge base articlesWork closely with the IT Technical Lead and provide cover when requiredLiaise with third‑party vendors and service providersEssentialSkills & ExperienceProven experience in an IT support role covering 2nd and 3rd line responsibilitiesStrong experience with:Microsoft 365Entra ID / Active DirectoryIntune / endpoint managementAzure (administration, networking and identity)Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)Experience supporting Windows server and desktop environmentsKnowledge of Microsoft security tools and best practicesStrong troubleshooting skills across multiple systemsExperience working within a small to mid‑sized IT teamDesirablePowerShell scripting or automation experienceBackup and disaster recovery exposure (e.g. Veeam)Experience with Dynamics 365 or other business systemsFamiliarity with ITIL‑aligned processesAbout YouProactive and hands‑on, with strong ownership of technical issuesAble to work independently and manage priorities effectivelyFlexible and adaptable within a small‑team environmentStrong communication skills, able to support both technical and non‑technical usersCollaborative and team‑focused, with a willingness to share knowledgeWhy Join Smart Managed Solutions?You’ll be joining a supportive and technically engaged team where your expertise will be valued and your ideas encouraged. This role offers the opportunity to work with modern technologies, contribute to meaningful projects and develop your skills within a growing organisation.At Smart, we’re more than just a company - we’re a community dedicated to shaping the future of facilities management. We value innovation, growth, and collaboration, empowering our team to thrive and make a lasting impact.With a commitment to your development and well-being, we provide the support, opportunities, and recognition you need to excel.Join us, and help build a smarter, more sustainable world.","datePosted":"2026-09-16T09:04:15.958Z","dateModified":"2026-09-16T09:04:15.958Z","hiringOrganization":{"@type":"Organization","name":"Smart Managed Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Centerton","addressRegion":"AR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"89725e8a003c92c8a9b8884f"},"url":"https://jobsearcher.com/jobs/89725e8a003c92c8a9b8884f"}}