{"schemaVersion":"jobsearcher.job.v1","id":"896e0b34cd79cd0b79da2caf","url":"https://jobsearcher.com/jobs/896e0b34cd79cd0b79da2caf","canonicalUrl":"https://jobsearcher.com/jobs/896e0b34cd79cd0b79da2caf","title":"On-Site Endpoint Support Tech (Windows/Mac)","description":"All Jobs • Endpoint Support Technician Windows/Mac\r\nCompany Company InfoStructures, Inc.\r\nWho we are: InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people's lives.\r\nWe are seeking an energetic, highly motivated, qualified endpoint support technicians to support our government clients.\r\nWhat experience you need\r\nTwo years plus (2+) of real world in-person and remote desktop systems support, preferably in an enterprise environment, and recent and relevant experience in Windows 1x laptops/desktops/tablets, MacOS and IOS devices. You should also have:\r\nTremendous attention to detail\r\nExcellent problem-resolution skills\r\nAbility to weigh several options and provide the most efficient solution\r\nOUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive\r\nStrong ability to build client relationships\r\nThorough working knowledge supporting the following technologies is desired in as many of these areas as possible:\r\nWindows 1x – including device and driver installation, troubleshooting and patching\r\nVarious Windows imaging technologies, including MDT deployments\r\nHardware familiarity with Dell computing platforms, (both desktop and laptop), RAM, Hard drives, USB peripherals (e.g., printers, scanners)\r\nMac OS installation/configuration/app support\r\nOther\r\nO365 Applications\r\nIntune and ADAXES Active Directory Device Management\r\nJAMF\r\nVPN, MFA, and other technologies used by remote workers\r\nBasic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc.\r\nVPNs, Group Policy, challenges faced by teleworkers\r\nServiceNow Service Desk application\r\nDesirable training/certifications you should have:\r\nBS Degree\r\nA+/Net+\r\nWindows or Mac certifications\r\nWhat you will do\r\nYou will provide remote- and on-site endpoint (e.g., desktops, laptops, iPhone/iPad) support for users at a government client. This will include troubleshooting incidents and problems as well as handling request for services, e.g., installations, configurations, moves, migrations, upgrades. You may also be involved with:\r\nDocumenting and defining policies and procedures\r\nCreating technical reports\r\nCompleting other duties as assigned\r\nClearance requirements\r\nAbility to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred.\r\nWhere you will do it\r\nThis position is fully on-site at our Federal customer's office in lower Manhattan.\r\nInfoStructures is an Equal Opportunity Employer.\r\nJ-18808-Ljbffr","company":"Infostructures","rawCompany":"infostructures","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:29:43.047Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"921110","title":"Executive Offices","slug":"executive-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"On-Site Endpoint Support Tech (Windows/Mac)","description":"All Jobs • Endpoint Support Technician Windows/Mac\r\nCompany Company InfoStructures, Inc.\r\nWho we are: InfoStructures, Inc. is an information technology services firm located in Rockville, MD. Since 1988 we have been applying technology to better the workplace. We place great value in the work our people do and in the difference their efforts make in people's lives.\r\nWe are seeking an energetic, highly motivated, qualified endpoint support technicians to support our government clients.\r\nWhat experience you need\r\nTwo years plus (2+) of real world in-person and remote desktop systems support, preferably in an enterprise environment, and recent and relevant experience in Windows 1x laptops/desktops/tablets, MacOS and IOS devices. You should also have:\r\nTremendous attention to detail\r\nExcellent problem-resolution skills\r\nAbility to weigh several options and provide the most efficient solution\r\nOUTSTANDING oral (in person/phone) and written communication skills, including an ability to deal with people at various levels, from technician- to executive\r\nStrong ability to build client relationships\r\nThorough working knowledge supporting the following technologies is desired in as many of these areas as possible:\r\nWindows 1x – including device and driver installation, troubleshooting and patching\r\nVarious Windows imaging technologies, including MDT deployments\r\nHardware familiarity with Dell computing platforms, (both desktop and laptop), RAM, Hard drives, USB peripherals (e.g., printers, scanners)\r\nMac OS installation/configuration/app support\r\nOther\r\nO365 Applications\r\nIntune and ADAXES Active Directory Device Management\r\nJAMF\r\nVPN, MFA, and other technologies used by remote workers\r\nBasic local and network connectivity including troubleshooting TCP/IP, DHCP, NICs, DNS, network drive mappings, etc.\r\nVPNs, Group Policy, challenges faced by teleworkers\r\nServiceNow Service Desk application\r\nDesirable training/certifications you should have:\r\nBS Degree\r\nA+/Net+\r\nWindows or Mac certifications\r\nWhat you will do\r\nYou will provide remote- and on-site endpoint (e.g., desktops, laptops, iPhone/iPad) support for users at a government client. This will include troubleshooting incidents and problems as well as handling request for services, e.g., installations, configurations, moves, migrations, upgrades. You may also be involved with:\r\nDocumenting and defining policies and procedures\r\nCreating technical reports\r\nCompleting other duties as assigned\r\nClearance requirements\r\nAbility to pass a corporate and Federal background check. Previous Federal Agency check (or higher) clearance preferred.\r\nWhere you will do it\r\nThis position is fully on-site at our Federal customer's office in lower Manhattan.\r\nInfoStructures is an Equal Opportunity Employer.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:29:43.047Z","dateModified":"2026-07-16T01:29:43.047Z","hiringOrganization":{"@type":"Organization","name":"Infostructures","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"896e0b34cd79cd0b79da2caf"},"url":"https://jobsearcher.com/jobs/896e0b34cd79cd0b79da2caf"}}