{"schemaVersion":"jobsearcher.job.v1","id":"895213d41879fa47f41e6711","url":"https://jobsearcher.com/jobs/895213d41879fa47f41e6711","canonicalUrl":"https://jobsearcher.com/jobs/895213d41879fa47f41e6711","title":"Program Manager","description":"Program Manager – Pineville, Louisiana DIS-TRAN Packaged Substations is an industry leader in the design and supply of high-voltage, open-air substations and switchyards. The Program Manager will manage and grow long-term customer relationships while ensuring successful execution and coordination of customer programs. This role serves as the primary customer advocate and strategic partner following project handoff from Business Development.\r\nCustomer Relationship & Program Management Serve as the primary point of contact for assigned program-managed customer accounts.\r\nDevelop and maintain strong customer relationships focused on long-term partnership, retention, and growth.\r\nLead customer meetings, strategic reviews, facility tours, presentations, and program discussions.\r\nCoordinate and manage customer retention and developmental growth campaigns through HubSpot CRM.\r\nTrack customer engagement, organizational structures, and key decision-makers to support strategic account management.\r\nCreate individualized customer engagement strategies tailored to specific stakeholders and customer needs.\r\nMonitor customer satisfaction and proactively address risks, concerns, and escalations.\r\nProgram Coordination & Strategic Alignment Act as the liaison between Business Development, Project Management, Operations, and Technical Teams.\r\nCoordinate program-level communication to ensure alignment between customer expectations and project execution.\r\nSupport strategic initiatives requiring cross-functional coordination across multiple departments.\r\nAssist in planning and forecasting future pipeline opportunities for assigned accounts.\r\nTrack overall program health, timelines, deliverables, and customer commitments.\r\nSupport installation planning, operational coordination, and customer communication throughout the project lifecycle.\r\nContinuous Improvement & Account Oversight Lead and coordinate lessons learned reviews following project completion.\r\nInvolvement in tracking and management of NCRs (Non-Conformance Reports) and customer-related improvement actions.\r\nDrive continuous improvement initiatives focused on customer experience, communication, and operational execution.\r\nIdentify account expansion opportunities and collaborate with Business Development on growth strategies.\r\nMaintain accurate customer documentation, activity tracking, and communication records within HubSpot CRM.\r\nTravel & Customer Engagement Travel as needed to support customer meetings, project milestones, conferences, facility visits, deliveries, and relationship-building activities.\r\nMaintain strong in-person customer relationships to support long-term account success and partnership growth.\r\nQualifications 5+ years of experience in program management, customer success, account management, project management, or related customer-facing roles.\r\nExperience in industrial, manufacturing, engineering, construction, or other technical environments.\r\nStrong understanding of customer relationship management, business development processes, and commercial operations.\r\nDemonstrated ability to manage complex customer accounts with multiple stakeholders and changing priorities.\r\nProven ability to lead customer-facing meetings, presentations, and strategic discussions.\r\nStrong organizational, communication, and problem-solving skills.\r\nAbility to work cross-functionally with Business Development, Operations, Engineering and Design, Project Management, and Technical Teams.\r\nExperience utilizing CRM platforms such as HubSpot preferred.\r\nStrong attention to detail with the ability to manage multiple priorities simultaneously.\r\nAbility to analyze customer needs and translate them into actionable plans and strategies.\r\nWillingness and ability to travel up to 25–50% as business needs require.\r\nEqual Opportunity Employer DIS-TRAN Packaged Substations is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information.\r\nDIS-TRAN Packaged Substations is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request information regarding reasonable accommodation, contact your Human Resource Business Partner.\r\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities.\r\nJ-18808-Ljbffr","company":"Crest Operations","rawCompany":"crest operations","city":"Pineville","state":"LA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:45:57.708Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9041.00","title":"Architectural and Engineering Managers","slug":"architectural-and-engineering-managers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"221122","title":"Electric Power Distribution","slug":"electric-power-distribution"},{"code":"335313","title":"Switchgear and Switchboard Apparatus Manufacturing","slug":"switchgear-and-switchboard-apparatus-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Program Manager – Pineville, Louisiana DIS-TRAN Packaged Substations is an industry leader in the design and supply of high-voltage, open-air substations and switchyards. The Program Manager will manage and grow long-term customer relationships while ensuring successful execution and coordination of customer programs. This role serves as the primary customer advocate and strategic partner following project handoff from Business Development.\r\nCustomer Relationship & Program Management Serve as the primary point of contact for assigned program-managed customer accounts.\r\nDevelop and maintain strong customer relationships focused on long-term partnership, retention, and growth.\r\nLead customer meetings, strategic reviews, facility tours, presentations, and program discussions.\r\nCoordinate and manage customer retention and developmental growth campaigns through HubSpot CRM.\r\nTrack customer engagement, organizational structures, and key decision-makers to support strategic account management.\r\nCreate individualized customer engagement strategies tailored to specific stakeholders and customer needs.\r\nMonitor customer satisfaction and proactively address risks, concerns, and escalations.\r\nProgram Coordination & Strategic Alignment Act as the liaison between Business Development, Project Management, Operations, and Technical Teams.\r\nCoordinate program-level communication to ensure alignment between customer expectations and project execution.\r\nSupport strategic initiatives requiring cross-functional coordination across multiple departments.\r\nAssist in planning and forecasting future pipeline opportunities for assigned accounts.\r\nTrack overall program health, timelines, deliverables, and customer commitments.\r\nSupport installation planning, operational coordination, and customer communication throughout the project lifecycle.\r\nContinuous Improvement & Account Oversight Lead and coordinate lessons learned reviews following project completion.\r\nInvolvement in tracking and management of NCRs (Non-Conformance Reports) and customer-related improvement actions.\r\nDrive continuous improvement initiatives focused on customer experience, communication, and operational execution.\r\nIdentify account expansion opportunities and collaborate with Business Development on growth strategies.\r\nMaintain accurate customer documentation, activity tracking, and communication records within HubSpot CRM.\r\nTravel & Customer Engagement Travel as needed to support customer meetings, project milestones, conferences, facility visits, deliveries, and relationship-building activities.\r\nMaintain strong in-person customer relationships to support long-term account success and partnership growth.\r\nQualifications 5+ years of experience in program management, customer success, account management, project management, or related customer-facing roles.\r\nExperience in industrial, manufacturing, engineering, construction, or other technical environments.\r\nStrong understanding of customer relationship management, business development processes, and commercial operations.\r\nDemonstrated ability to manage complex customer accounts with multiple stakeholders and changing priorities.\r\nProven ability to lead customer-facing meetings, presentations, and strategic discussions.\r\nStrong organizational, communication, and problem-solving skills.\r\nAbility to work cross-functionally with Business Development, Operations, Engineering and Design, Project Management, and Technical Teams.\r\nExperience utilizing CRM platforms such as HubSpot preferred.\r\nStrong attention to detail with the ability to manage multiple priorities simultaneously.\r\nAbility to analyze customer needs and translate them into actionable plans and strategies.\r\nWillingness and ability to travel up to 25–50% as business needs require.\r\nEqual Opportunity Employer DIS-TRAN Packaged Substations is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information.\r\nDIS-TRAN Packaged Substations is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request information regarding reasonable accommodation, contact your Human Resource Business Partner.\r\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:45:57.708Z","dateModified":"2026-08-08T01:45:57.708Z","hiringOrganization":{"@type":"Organization","name":"Crest Operations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pineville","addressRegion":"LA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"895213d41879fa47f41e6711"},"url":"https://jobsearcher.com/jobs/895213d41879fa47f41e6711"}}