{"schemaVersion":"jobsearcher.job.v1","id":"8950257dee9769f9b6bc7fce","url":"https://jobsearcher.com/jobs/8950257dee9769f9b6bc7fce","canonicalUrl":"https://jobsearcher.com/jobs/8950257dee9769f9b6bc7fce","title":"Solution Centre Representative","description":"Who We Are\nScootaround Powered by WHILL is North America’s leading mobility enhancement company. Our Solution Center Division rents scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround Powered by WHILL is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.\n\nScootaround Powered by WHILL is looking for a Solution Center Representative to join our team! As an integral part of the Solution Center team, you will provide creative solutions and resources needed to assist and support our customers on their mobility needs at home and while traveling.\n\nWhat You Will Do\nIdentify customer needs and assist the customer in reaching a decision to book their reservations of mobility equipment through inbound and outbound telephone calling (no cold calling).\nMaintain a positive, empathetic, and professional attitude toward customers.\nObtain and document details relating to client reservations.\nInput details into reservations online system with high accuracy and efficiency.\nManage customer concerns effectively with appropriate follow-up based on company policies and procedures.\nAssist customers through live chat and on-line inquiries.\n\nKnowledge, Skills & Abilities\nExperience in a customer service role or Contact Center environment.\nCreative approach to solving complex problems.\nExceptional customer service and interpersonal skills (listening, courteous, professional) with a knack for defusing upset customers.\nMust be fluent in English, and any additional languages are an asset.\nAbility to learn quickly, multi-task and handle high volumes of work to meet targets.\nProficient with MS Office (Excel, Outlook, and PowerPoint).\nStrong attention to detail to enter customer data with accuracy.\nSelf-confidence, instinct and compassion with a strong commitment to exceeding client expectations.\nAble to work independently with minimum supervision.\nAbility to work effectively in a work at home environment.\nFlexible and able to work all shifts including evenings, weekends, and statutory holidays.\nFamiliar with United States geography (capital cities, states etc.).\n\nAdditional Information\nCompetitive hourly wage supplemented with bonus and commission opportunities.\nFun, flexible, team-oriented environment.\nWork remotely\nMust have reliable internet speed and broadband connection to work from home\n\nHow to Apply\nIf you thrive on helping people, think about choosing a career where you will have the opportunity to connect with people in challenging situations.\nWe thank all applicants, but only those selected for an interview will be contacted.","company":"Scootaround","rawCompany":"scootaround","city":"Orlando","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:02:11.113Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"532120","title":"Truck, Utility Trailer, and RV (Recreational Vehicle) Rental and Leasing","slug":"truck-utility-trailer-and-rv-recreational-vehicle-rental-and-leasing"},{"code":"532310","title":"General Rental Centers","slug":"general-rental-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solution Centre Representative","description":"Who We Are\nScootaround Powered by WHILL is North America’s leading mobility enhancement company. Our Solution Center Division rents scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround Powered by WHILL is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.\n\nScootaround Powered by WHILL is looking for a Solution Center Representative to join our team! As an integral part of the Solution Center team, you will provide creative solutions and resources needed to assist and support our customers on their mobility needs at home and while traveling.\n\nWhat You Will Do\nIdentify customer needs and assist the customer in reaching a decision to book their reservations of mobility equipment through inbound and outbound telephone calling (no cold calling).\nMaintain a positive, empathetic, and professional attitude toward customers.\nObtain and document details relating to client reservations.\nInput details into reservations online system with high accuracy and efficiency.\nManage customer concerns effectively with appropriate follow-up based on company policies and procedures.\nAssist customers through live chat and on-line inquiries.\n\nKnowledge, Skills & Abilities\nExperience in a customer service role or Contact Center environment.\nCreative approach to solving complex problems.\nExceptional customer service and interpersonal skills (listening, courteous, professional) with a knack for defusing upset customers.\nMust be fluent in English, and any additional languages are an asset.\nAbility to learn quickly, multi-task and handle high volumes of work to meet targets.\nProficient with MS Office (Excel, Outlook, and PowerPoint).\nStrong attention to detail to enter customer data with accuracy.\nSelf-confidence, instinct and compassion with a strong commitment to exceeding client expectations.\nAble to work independently with minimum supervision.\nAbility to work effectively in a work at home environment.\nFlexible and able to work all shifts including evenings, weekends, and statutory holidays.\nFamiliar with United States geography (capital cities, states etc.).\n\nAdditional Information\nCompetitive hourly wage supplemented with bonus and commission opportunities.\nFun, flexible, team-oriented environment.\nWork remotely\nMust have reliable internet speed and broadband connection to work from home\n\nHow to Apply\nIf you thrive on helping people, think about choosing a career where you will have the opportunity to connect with people in challenging situations.\nWe thank all applicants, but only those selected for an interview will be contacted.","datePosted":"2026-04-12T21:02:11.113Z","dateModified":"2026-04-12T21:02:11.113Z","hiringOrganization":{"@type":"Organization","name":"Scootaround","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Orlando","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8950257dee9769f9b6bc7fce"},"url":"https://jobsearcher.com/jobs/8950257dee9769f9b6bc7fce"}}