Customer Service Representative

Customer Service Representative (CSR)Hunter Napper Alfa Insurance AgencyPetal, MS (near Petal High School)⸻Company OverviewHunter Napper Alfa Insurance is a fast-growing, performance-driven agency focused on delivering high-level service across auto, home, and life insurance.We operate on simple principles:Strong systemsConsistent follow-upClient-first relationshipsAccountability at every levelWe’re building a top-producing agency in Mississippi—and we’re looking for people who want to grow with it.⸻Role: Customer Service Representative (CSR)Client Retention & Service SpecialistThis is not a passive role. You will be responsible for managing client relationships, ensuring retention, and improving the overall client experience.You will:Handle client service requests (policy changes, billing, claims guidance)Follow up consistently to maintain strong relationshipsReview policies and identify coverage gapsSupport account growth through cross-selling opportunitiesMaintain accurate CRM records and task trackingYou are the front line of the agency’s client experience—and a direct driver of retention and growth.⸻Key ResponsibilitiesClient Service & RetentionRespond to client inquiries quickly and professionallyProactively follow up to ensure satisfactionRe-engage past clients through scheduled outreachAccount ManagementReview policies and recommend improvementsAssist with renewals and retention strategiesIdentify opportunities to expand coverageOperationsKeep CRM updated with notes, tasks, and follow-upsStay organized and manage multiple priorities dailySupport quoting and documentation for the sales team⸻What We’re Looking ForYou’ll succeed in this role if you:Take ownership of your workCommunicate clearly and confidentlyStay organized and follow throughMove with urgency and attention to detailEnjoy helping people and solving problemsThis role is best suited for someone who wants to grow in a structured, performance-based environment.⸻QualificationsRequiredStrong communication skills (phone, text, email)High attention to detailAbility to manage multiple tasks effectivelyBasic computer proficiencyPreferredInsurance or customer service experienceProperty & Casualty license (or willingness to obtain)⸻Compensation & GrowthCompetitive base pay (based on experience)Performance incentives tied to retention and growthClear path into sales or leadership roles⸻Final NoteWe’re building a high-performing agency with long-term growth in mind.If you’re looking for a role where your work directly impacts results—and where you can grow quickly—this is the opportunity.Benefits:On-the-job training