{"schemaVersion":"jobsearcher.job.v1","id":"890ebae910acc7d87d6e4d86","url":"https://jobsearcher.com/jobs/890ebae910acc7d87d6e4d86","canonicalUrl":"https://jobsearcher.com/jobs/890ebae910acc7d87d6e4d86","title":"Salesforce Analytics Program Manager","description":"The Opportunity\r\nAs a Program Manager, you'll ensure strong alignment between business platforms and the needs of the Data Strategy, Business Intelligence, Reporting & Analytics (BIRA) organization. By working in close partnership with platform Product Owners and cross-functional stakeholders, this role provides visibility into platform changes, data structures, workflows, and reporting dependencies, helping ensure analytics outcomes remain reliable, consistent, and aligned to business priorities.\r\nThe Team\r\nThe Data Reporting, Business Intelligence, Reporting & Analytics (BIRA) team enables Operations and key business partners across MassMutual by providing actionable insights to inform both strategic initiatives and operational decisions. Through industry leading tools, we empower all levels of the organization via analytics, reporting, data management, visualization and business technology, to name a few areas. In short, we consult with leaders on business intelligence needs and represent it in 'business speak' with powerful visualizations to enable advisor centricity, business performance and align associate activity metrics. On any given day, this could mean sourcing and structuring internal data, integrating third party data, deriving analytical insight, creating leading/lagging indicators or guiding data literacy to engage users in data driven decisioning across their teams. We are business people first, but we understand technology, coding, modeling and bring that together so we can guide strategy with analytics.\r\nThe Impact\r\nServe as a program manager ensuring business platforms are aligned to BIRA's data strategy, reporting standards, and evolving business needs, enabling leaders to maintain strong, proactive connections between platforms and analytics outcomes. This role will represent our Data Strategy and BIRA as a key connection point with the new Product Owner team that oversees the strategic direction of key business tools including Salesforce and Genesys. Further, this person will be BIRA liaison with Clarity PPM.\r\nEstablish and sustain structured communication loops across BIRA teams, Product Owners, and Initiative Managers, ensuring visibility into decisions, timelines, migrations, and decommissions—and translating inputs from all groups into clear downstream impacts for analytics and reporting.\r\nIdentify risks, gaps, and inconsistencies in data availability, quality, structure, or integration, and drive mitigation plans in partnership with Product Owners, Initiative Managers, and technical teams.\r\nMaintain an ongoing understanding of platform roadmaps, release cycles, and upcoming enhancements; serve as BIRA's representative in platform planning, translating changes into impacts, risks, dependencies, and requirements, and partnering with BIRA portfolio program management function to align on prioritization. Actively ensure Product Owners understand analytics implications while consistently communicating BIRA updates, priorities, and constraints.\r\nMaintain visibility into analytics assets and data dependencies across platforms, including dashboards, reports, automations, data flows, workflows, and metric definitions, in order to understand connections and downstream impacts across BIRA-hosted assets and platform-embedded reporting.\r\nPartner closely with Data Stewardship to ensure shared metric definitions, aligned personas, and consistent business logic across BIRA dashboards, Salesforce reporting, and other consuming systems.\r\nServe as the BIRA liaison to drive alignment on time tracking, productivity, and capacity data across Clarity and related tools, ensuring the right data is defined, governed, and integrated into a cohesive analytics strategy in tandem with\r\nProvide initiative management for Salesforce or Clarity related efforts where BIRA plays a critical role, coordinating closely with Initiative Manager(s) leading platform decommissions, migrations, or modernization efforts.\r\nWorking closely with OPMO and Product Owners, ensure BIRA is proactively engaged—rather than reactively notified—in platform changes that may affect analytics, reporting, or data integrity.\r\nThe Minimum Qualifications\r\nHigh School Diploma\r\n5+ years in program management, business systems ownership, or data/analytics platform governance.\r\n2+ years of experience with enterprise business or data platforms (such as Salesforce, Clarity PPM, or comparable systems), with demonstrated experience documenting analytics, reporting, or data needs.\r\nThe Ideal Qualifications\r\nExperience with Tableau or other enterprise BI visualization tools.\r\nFamiliarity with data governance principles, metric definitions, and enterprise reporting structures.\r\nA highly adaptable professional who demonstrates both depth and breadth of knowledge across all aspects of BIRA, with the ability to connect details to the broader organizational context.\r\nStrong understanding of data, reporting dependencies, and how platform changes affect analytics ecosystems.\r\nProven ability to coordinate and build alignment across diverse business and technology organizations.\r\nExcellent communication, documentation, and stakeholder management skills.\r\nWhat to Expect as Part of MassMutual and the Team\r\nRegular meetings with the Program Management & Alignment team within BIRA.\r\nFocused one-on-one meetings with your manager.\r\nNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups.\r\nAccess to learning content on Degreed and other informational platforms.\r\nYour ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.\r\nMassMutual is an equal employment opportunity employer. We welcome all persons to apply.\r\nIf you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.\r\nCalifornia residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.\r\nJ-18808-Ljbffr","company":"MassMutual","rawCompany":"massmutual","city":"Springfield","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-06-22T01:21:21.268Z","occupations":[{"code":"15-2051.01","title":"Business Intelligence Analysts","slug":"business-intelligence-analysts"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Salesforce Analytics Program Manager","description":"The Opportunity\r\nAs a Program Manager, you'll ensure strong alignment between business platforms and the needs of the Data Strategy, Business Intelligence, Reporting & Analytics (BIRA) organization. By working in close partnership with platform Product Owners and cross-functional stakeholders, this role provides visibility into platform changes, data structures, workflows, and reporting dependencies, helping ensure analytics outcomes remain reliable, consistent, and aligned to business priorities.\r\nThe Team\r\nThe Data Reporting, Business Intelligence, Reporting & Analytics (BIRA) team enables Operations and key business partners across MassMutual by providing actionable insights to inform both strategic initiatives and operational decisions. Through industry leading tools, we empower all levels of the organization via analytics, reporting, data management, visualization and business technology, to name a few areas. In short, we consult with leaders on business intelligence needs and represent it in 'business speak' with powerful visualizations to enable advisor centricity, business performance and align associate activity metrics. On any given day, this could mean sourcing and structuring internal data, integrating third party data, deriving analytical insight, creating leading/lagging indicators or guiding data literacy to engage users in data driven decisioning across their teams. We are business people first, but we understand technology, coding, modeling and bring that together so we can guide strategy with analytics.\r\nThe Impact\r\nServe as a program manager ensuring business platforms are aligned to BIRA's data strategy, reporting standards, and evolving business needs, enabling leaders to maintain strong, proactive connections between platforms and analytics outcomes. This role will represent our Data Strategy and BIRA as a key connection point with the new Product Owner team that oversees the strategic direction of key business tools including Salesforce and Genesys. Further, this person will be BIRA liaison with Clarity PPM.\r\nEstablish and sustain structured communication loops across BIRA teams, Product Owners, and Initiative Managers, ensuring visibility into decisions, timelines, migrations, and decommissions—and translating inputs from all groups into clear downstream impacts for analytics and reporting.\r\nIdentify risks, gaps, and inconsistencies in data availability, quality, structure, or integration, and drive mitigation plans in partnership with Product Owners, Initiative Managers, and technical teams.\r\nMaintain an ongoing understanding of platform roadmaps, release cycles, and upcoming enhancements; serve as BIRA's representative in platform planning, translating changes into impacts, risks, dependencies, and requirements, and partnering with BIRA portfolio program management function to align on prioritization. Actively ensure Product Owners understand analytics implications while consistently communicating BIRA updates, priorities, and constraints.\r\nMaintain visibility into analytics assets and data dependencies across platforms, including dashboards, reports, automations, data flows, workflows, and metric definitions, in order to understand connections and downstream impacts across BIRA-hosted assets and platform-embedded reporting.\r\nPartner closely with Data Stewardship to ensure shared metric definitions, aligned personas, and consistent business logic across BIRA dashboards, Salesforce reporting, and other consuming systems.\r\nServe as the BIRA liaison to drive alignment on time tracking, productivity, and capacity data across Clarity and related tools, ensuring the right data is defined, governed, and integrated into a cohesive analytics strategy in tandem with\r\nProvide initiative management for Salesforce or Clarity related efforts where BIRA plays a critical role, coordinating closely with Initiative Manager(s) leading platform decommissions, migrations, or modernization efforts.\r\nWorking closely with OPMO and Product Owners, ensure BIRA is proactively engaged—rather than reactively notified—in platform changes that may affect analytics, reporting, or data integrity.\r\nThe Minimum Qualifications\r\nHigh School Diploma\r\n5+ years in program management, business systems ownership, or data/analytics platform governance.\r\n2+ years of experience with enterprise business or data platforms (such as Salesforce, Clarity PPM, or comparable systems), with demonstrated experience documenting analytics, reporting, or data needs.\r\nThe Ideal Qualifications\r\nExperience with Tableau or other enterprise BI visualization tools.\r\nFamiliarity with data governance principles, metric definitions, and enterprise reporting structures.\r\nA highly adaptable professional who demonstrates both depth and breadth of knowledge across all aspects of BIRA, with the ability to connect details to the broader organizational context.\r\nStrong understanding of data, reporting dependencies, and how platform changes affect analytics ecosystems.\r\nProven ability to coordinate and build alignment across diverse business and technology organizations.\r\nExcellent communication, documentation, and stakeholder management skills.\r\nWhat to Expect as Part of MassMutual and the Team\r\nRegular meetings with the Program Management & Alignment team within BIRA.\r\nFocused one-on-one meetings with your manager.\r\nNetworking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups.\r\nAccess to learning content on Degreed and other informational platforms.\r\nYour ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.\r\nMassMutual is an equal employment opportunity employer. We welcome all persons to apply.\r\nIf you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.\r\nCalifornia residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.\r\nJ-18808-Ljbffr","datePosted":"2026-06-22T01:21:21.268Z","dateModified":"2026-06-22T01:21:21.268Z","hiringOrganization":{"@type":"Organization","name":"MassMutual","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"890ebae910acc7d87d6e4d86"},"url":"https://jobsearcher.com/jobs/890ebae910acc7d87d6e4d86"}}