Technical Support Associate

Are you a tech-savvy problem solver with a passion for providing world-class customer support? Do you have the "triage" skills to manage software and hardware incidents while maintaining a professional and helpful tone? If you have at least one year of recent technical support experience and are looking to grow your career with a cutting-edge technology team, this is the job for you.Technical Support Associate 1st Shift / Mon - Fri / 8:00am - 5:00pm $23.00 - $24.00 /per hr Greer, SC (On-site)PrideStaff - Greenville is seeking a proactive and detail-oriented Technical Support Associate on behalf of our customer in Greer, SC.This is a temp-to-perm opportunity designed for a professional who wants to become an integral part of a growing support team. As the first point of contact for our clients, you will act as the Tier-1 expert, managing the lifecycle of support requests from initial contact to resolution. While we provide specific training on our proprietary platforms, we require a candidate with recent experience in a technical support role who is highly proficient in Microsoft Office Suite and professional email communication.Technical Support Associate Primary Responsibilities include:Your main responsibility is the efficient triage and resolution of technical incidents, ensuring that clients receive timely, accurate, and professional support.Tier-1 Support: Act as the primary point of contact for all software and hardware incidents, providing immediate troubleshooting and guided resolution.Request Management: Triage, log, and prioritize customer requests arriving via Autotask, email, and phone to ensure no ticket is left behind.Incident Lifecycle: Maintain consistent and professional communication with customers throughout the support process, escalating complex issues when necessary.Hardware Coordination: Generate and process RMA tickets for hardware issues, coordinating closely with the internal Hardware, Printer, and PIN Pad teams.Technical Maintenance: Assist clients with annual SSL and Network Processor certificate renewals to ensure uninterrupted service.Internal Collaboration: Partner with Sales and Professional Services to capture and route customer requests for quotes and new services.Queue Monitoring: Daily monitoring of support queues and the support phone line, ensuring all cases are accurately logged into the system.Mentorship: Provide training and guidance for new support staff as the team expands.Technical Support Associate Requirements include:Required Experience: Minimum of 1 year of RECENT experience in a Technical Support, Help Desk, or Tier-1 support role.Professional Communication: Exceptional verbal and written communication skills; must be well-versed in Microsoft Office Suite, as a high volume of inquiries are managed via email.Technical Aptitude: Ability to learn and master new software/hardware platforms quickly (Client provides specific platform training).System Knowledge: Familiarity with Autotask or similar ticketing/CRM systems is highly preferred.Problem-Solving Skills: Strong ability to prioritize tasks in a fast-paced environment and provide clear, guided resolutions to both technical and non-technical users.Career Mindset: Looking for a candidate interested in a temp-to-perm transition who wants to grow within the Greer-based team.Join Us.PrideStaff Company Overview PrideStaff (Greenville location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. PrideStaff is among the highest-rated staffing agencies in the area.Compensation / Pay Rate (Up to): $23.00 - $24.00 Per Hour