{"schemaVersion":"jobsearcher.job.v1","id":"88f9c5447ea6fe90df609686","url":"https://jobsearcher.com/jobs/88f9c5447ea6fe90df609686","canonicalUrl":"https://jobsearcher.com/jobs/88f9c5447ea6fe90df609686","title":"Outbound Operations Manager","description":"*Duties:*\nThis role reports to the Site Leader and holds responsibility for managing all Outbound\nDistribution Center Operations. The Outbound Operations Manager is responsible for\nsafety, customer experience, associate engagement, quality, inventory control,\noperational efficiency and continuous improvement. The candidate selected for this role will lead a team of Supervisors, Coordinators and Work Group Leads in planning, staffing and executing day-to-day operations while achieving the highest levels of Safety, Quality and Customer Experience.\n\nResponsibilities:\n· Lead and manage a team of Supervisors, Coordinators, and Leads to ensure On-\nTime, In-Full (OTIF) performance that exceeds customer expectations.\n· Plan and allocate resources effectively, ensuring operational requirements are\nmet in a timely and efficient manner.\n· Manage labor, cross-training, and production planning and provide daily/weekly reporting to senior leadership.\n· Foster a culture of safety, quality, customer satisfaction, associate engagement,\nand continuous improvement across the team.\n· Serve as the primary liaison for internal stakeholders such as Sales, Finance,\nand Customer Service to address operational needs and ensure alignment with\ncompany goals.\n· Enforce compliance with company policies, procedures, and operational\nstandards within the outbound operation.\n· Act as a key point of contact for outbound logistics issues, providing advice and\nhandling escalations.\n· Identify and implement process improvements and best practices to boost\nefficiency and minimize costs.\n· Ensure effective corrective actions are taken to address operational errors, with\nthorough documentation and compliance with SOPs and work instructions.\n· Manage HR responsibilities including recruitment, retention, training, and\ndevelopment, while promoting equal opportunity.\n· Provide ongoing performance feedback, conduct evaluations, and help develop\nthe skills of team members to meet performance goals.\n\n· Promote a positive and inclusive work environment through teamwork, employee\nengagement, and clear communication.\n· Use data-driven insights and key performance indicators (KPIs) to track progress\nand make informed decisions.\n· Collaborate with other departments such as Inbound, Quality (inventory control),\nand Customer Service to streamline operations and resolve challenges.\n\n*Qualifications:*\n· Bachelor’s degree in business management, supply chain management, or\nlogistics.\n· Six Sigma Green Belt preferred.\n· A minimum of 5-7 years of management experience in a distribution center\nenvironment.\n· A minimum of 3 years of experience managing distribution center outbound\noperations.\n· Extensive knowledge of Distribution Center 5S + Safety Standards.\n· Extensive Distribution Center process expertise in pick, pack, shipping dock and\ncycle counting.\n· Excellent organizational and management skills including the ability to effectively\nplan daily production capacities, load balance material flows, prioritize tasks and\nassign responsibilities.\n· Knowledge of ecommerce distribution center industry standards and best\npractices.\n· Safety knowledge including best practices and OSHA standards applicable to a\ndistribution center environment.\n· Excellent interpersonal communication and associate engagement skills.\n· Strong computer and technology skills with proficiency in MS Office applications\nand expert level proficiency with MS Excel.\n· Bi-lingual (English – Spanish) preferred.\n\nPay: From $95,000.00 per year\n\nBenefits:\n* 401(k)\n* Health insurance\n* Paid time off\n\nWork Location: In person","company":"Restaurantware","rawCompany":"restaurantware","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-22T15:17:18.506Z","occupations":[{"code":"11-3071.00","title":"Transportation, Storage, and Distribution Managers","slug":"transportation-storage-and-distribution-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3071.04","title":"Supply Chain Managers","slug":"supply-chain-managers"}],"industries":[{"code":"493110","title":"General Warehousing and Storage","slug":"general-warehousing-and-storage"},{"code":"493190","title":"Other Warehousing and Storage","slug":"other-warehousing-and-storage"},{"code":"541614","title":"Process, Physical Distribution, and Logistics Consulting Services","slug":"process-physical-distribution-and-logistics-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Outbound Operations Manager","description":"*Duties:*\nThis role reports to the Site Leader and holds responsibility for managing all Outbound\nDistribution Center Operations. The Outbound Operations Manager is responsible for\nsafety, customer experience, associate engagement, quality, inventory control,\noperational efficiency and continuous improvement. The candidate selected for this role will lead a team of Supervisors, Coordinators and Work Group Leads in planning, staffing and executing day-to-day operations while achieving the highest levels of Safety, Quality and Customer Experience.\n\nResponsibilities:\n· Lead and manage a team of Supervisors, Coordinators, and Leads to ensure On-\nTime, In-Full (OTIF) performance that exceeds customer expectations.\n· Plan and allocate resources effectively, ensuring operational requirements are\nmet in a timely and efficient manner.\n· Manage labor, cross-training, and production planning and provide daily/weekly reporting to senior leadership.\n· Foster a culture of safety, quality, customer satisfaction, associate engagement,\nand continuous improvement across the team.\n· Serve as the primary liaison for internal stakeholders such as Sales, Finance,\nand Customer Service to address operational needs and ensure alignment with\ncompany goals.\n· Enforce compliance with company policies, procedures, and operational\nstandards within the outbound operation.\n· Act as a key point of contact for outbound logistics issues, providing advice and\nhandling escalations.\n· Identify and implement process improvements and best practices to boost\nefficiency and minimize costs.\n· Ensure effective corrective actions are taken to address operational errors, with\nthorough documentation and compliance with SOPs and work instructions.\n· Manage HR responsibilities including recruitment, retention, training, and\ndevelopment, while promoting equal opportunity.\n· Provide ongoing performance feedback, conduct evaluations, and help develop\nthe skills of team members to meet performance goals.\n\n· Promote a positive and inclusive work environment through teamwork, employee\nengagement, and clear communication.\n· Use data-driven insights and key performance indicators (KPIs) to track progress\nand make informed decisions.\n· Collaborate with other departments such as Inbound, Quality (inventory control),\nand Customer Service to streamline operations and resolve challenges.\n\n*Qualifications:*\n· Bachelor’s degree in business management, supply chain management, or\nlogistics.\n· Six Sigma Green Belt preferred.\n· A minimum of 5-7 years of management experience in a distribution center\nenvironment.\n· A minimum of 3 years of experience managing distribution center outbound\noperations.\n· Extensive knowledge of Distribution Center 5S + Safety Standards.\n· Extensive Distribution Center process expertise in pick, pack, shipping dock and\ncycle counting.\n· Excellent organizational and management skills including the ability to effectively\nplan daily production capacities, load balance material flows, prioritize tasks and\nassign responsibilities.\n· Knowledge of ecommerce distribution center industry standards and best\npractices.\n· Safety knowledge including best practices and OSHA standards applicable to a\ndistribution center environment.\n· Excellent interpersonal communication and associate engagement skills.\n· Strong computer and technology skills with proficiency in MS Office applications\nand expert level proficiency with MS Excel.\n· Bi-lingual (English – Spanish) preferred.\n\nPay: From $95,000.00 per year\n\nBenefits:\n* 401(k)\n* Health insurance\n* Paid time off\n\nWork Location: In person","datePosted":"2026-08-22T15:17:18.506Z","dateModified":"2026-08-22T15:17:18.506Z","hiringOrganization":{"@type":"Organization","name":"Restaurantware","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"88f9c5447ea6fe90df609686"},"url":"https://jobsearcher.com/jobs/88f9c5447ea6fe90df609686"}}