{"schemaVersion":"jobsearcher.job.v1","id":"88e8db746d44ef3a083f4a28","url":"https://jobsearcher.com/jobs/88e8db746d44ef3a083f4a28","canonicalUrl":"https://jobsearcher.com/jobs/88e8db746d44ef3a083f4a28","title":"Program Manager","description":"Overview\r\nBRMi is seeking an experienced Program Manager to lead the delivery of enterprise IT support services for the National Institutes of Health (NIH). The Program Manager will serve as the primary point of contact for Government leadership and will be responsible for overseeing contract performance, customer satisfaction, service delivery, staffing, reporting, and continuous service improvement initiatives.\r\nThe successful candidate will be a highly efficient and effective manager with demonstrated experience providing consistent, high-quality customer support, identifying service deficiencies, and implementing corrective actions that improve operational performance and customer satisfaction.\r\nBenefits\r\nComprehensive Medical, Dental, and Vision Insurance\r\nEmployer-Paid Life Insurance\r\nEmployer-Paid Short-Term and Long-Term Disability Insurance\r\n401(k)\r\nPaid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays\r\nEducational Assistance\r\nSalary: 125k-150k\r\nWork Location: Primary place of performance is Bethesda, Maryland, supporting NIH facilities and approved remote work locations in accordance with Government policies.\r\nResponsibilities\r\nProgram Leadership\r\nServe as the primary interface between BRMi and Government stakeholders.\r\nProvide overall management, direction, and oversight of contract operations.\r\nEnsure compliance with all contractual requirements, service level agreements (SLAs), and performance standards.\r\nDevelop and execute strategic plans to support mission objectives and operational excellence.\r\nManage program risks, issues, dependencies, and mitigation strategies.\r\nService Delivery Management\r\nOversee IT service desk operations, end-user support, infrastructure services, and operational support activities.\r\nMonitor performance metrics and identify opportunities for service improvement.\r\nEnsure timely resolution of incidents, requests, and escalations.\r\nCoordinate activities across technical teams to maintain service continuity.\r\nMonitor for support deficiencies and coordinate initiatives to improve service delivery.\r\nCustomer Engagement\r\nBuild and maintain strong relationships with Government stakeholders.\r\nConduct recurring status meetings, executive briefings, and operational reviews.\r\nEnsure customer concerns are addressed proactively and effectively.\r\nDevelop recommendations to enhance service quality and user experience.\r\nPersonnel Management\r\nLead, mentor, and supervise contract personnel.\r\nManage staffing plans, workforce utilization, onboarding, and performance management.\r\nSupport recruiting efforts and ensure staffing aligns with contract requirements.\r\nFoster a collaborative, high-performance team environment.\r\nReporting & Quality Assurance\r\nPrepare monthly, quarterly, and ad hoc program reports.\r\nTrack contract deliverables and performance objectives.\r\nImplement quality assurance processes and continuous improvement initiatives.\r\nMonitor trends and recommend operational enhancements.\r\nPerform other duties as assigned\r\nQualifications\r\nBachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.\r\n8–10 years of experience managing federal IT programs, enterprise service delivery operations, or large-scale technical support environments.\r\nDemonstrated experience supporting NIH, HHS, or other federal civilian agencies.\r\nProven experience managing multidisciplinary technical teams.\r\nExperience managing customer relationships, contract performance, staffing, budgets, schedules, and service delivery metrics.\r\nExperience developing and delivering executive-level briefings, reports, and strategic recommendations.\r\nStrong written and verbal communication skills.\r\nAbility to obtain and maintain a federal background investigation.\r\nCandidates must possess the following certifications\r\nPMP (Project Management Professional)\r\nITIL Foundation\r\nAgile Scrum Master\r\nKanban Management Professional\r\nITIL Practitioner\r\nITIL Service Manager\r\nHDI Desktop Support Manager\r\nAgile Scrum Foundation\r\nPreferred Experience\r\nExperience supporting biomedical research, scientific computing, healthcare IT, or research-focused environments.\r\nExperience with IT Service Management (ITSM) frameworks and tools.\r\nExperience implementing process improvement and operational transformation initiatives.\r\nFamiliarity with cloud technologies, cybersecurity practices, and federal IT modernization initiatives.\r\nBRMi will not sponsor applicants for work visas for this position.\r\nThis is a W2 opportunity only.\r\nEqual Opportunity Employment\r\nWe are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.\r\nJ-18808-Ljbffr","company":"Brmi","rawCompany":"brmi","city":"Batesville","state":"AR","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:41:49.943Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Overview\r\nBRMi is seeking an experienced Program Manager to lead the delivery of enterprise IT support services for the National Institutes of Health (NIH). The Program Manager will serve as the primary point of contact for Government leadership and will be responsible for overseeing contract performance, customer satisfaction, service delivery, staffing, reporting, and continuous service improvement initiatives.\r\nThe successful candidate will be a highly efficient and effective manager with demonstrated experience providing consistent, high-quality customer support, identifying service deficiencies, and implementing corrective actions that improve operational performance and customer satisfaction.\r\nBenefits\r\nComprehensive Medical, Dental, and Vision Insurance\r\nEmployer-Paid Life Insurance\r\nEmployer-Paid Short-Term and Long-Term Disability Insurance\r\n401(k)\r\nPaid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays\r\nEducational Assistance\r\nSalary: 125k-150k\r\nWork Location: Primary place of performance is Bethesda, Maryland, supporting NIH facilities and approved remote work locations in accordance with Government policies.\r\nResponsibilities\r\nProgram Leadership\r\nServe as the primary interface between BRMi and Government stakeholders.\r\nProvide overall management, direction, and oversight of contract operations.\r\nEnsure compliance with all contractual requirements, service level agreements (SLAs), and performance standards.\r\nDevelop and execute strategic plans to support mission objectives and operational excellence.\r\nManage program risks, issues, dependencies, and mitigation strategies.\r\nService Delivery Management\r\nOversee IT service desk operations, end-user support, infrastructure services, and operational support activities.\r\nMonitor performance metrics and identify opportunities for service improvement.\r\nEnsure timely resolution of incidents, requests, and escalations.\r\nCoordinate activities across technical teams to maintain service continuity.\r\nMonitor for support deficiencies and coordinate initiatives to improve service delivery.\r\nCustomer Engagement\r\nBuild and maintain strong relationships with Government stakeholders.\r\nConduct recurring status meetings, executive briefings, and operational reviews.\r\nEnsure customer concerns are addressed proactively and effectively.\r\nDevelop recommendations to enhance service quality and user experience.\r\nPersonnel Management\r\nLead, mentor, and supervise contract personnel.\r\nManage staffing plans, workforce utilization, onboarding, and performance management.\r\nSupport recruiting efforts and ensure staffing aligns with contract requirements.\r\nFoster a collaborative, high-performance team environment.\r\nReporting & Quality Assurance\r\nPrepare monthly, quarterly, and ad hoc program reports.\r\nTrack contract deliverables and performance objectives.\r\nImplement quality assurance processes and continuous improvement initiatives.\r\nMonitor trends and recommend operational enhancements.\r\nPerform other duties as assigned\r\nQualifications\r\nBachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.\r\n8–10 years of experience managing federal IT programs, enterprise service delivery operations, or large-scale technical support environments.\r\nDemonstrated experience supporting NIH, HHS, or other federal civilian agencies.\r\nProven experience managing multidisciplinary technical teams.\r\nExperience managing customer relationships, contract performance, staffing, budgets, schedules, and service delivery metrics.\r\nExperience developing and delivering executive-level briefings, reports, and strategic recommendations.\r\nStrong written and verbal communication skills.\r\nAbility to obtain and maintain a federal background investigation.\r\nCandidates must possess the following certifications\r\nPMP (Project Management Professional)\r\nITIL Foundation\r\nAgile Scrum Master\r\nKanban Management Professional\r\nITIL Practitioner\r\nITIL Service Manager\r\nHDI Desktop Support Manager\r\nAgile Scrum Foundation\r\nPreferred Experience\r\nExperience supporting biomedical research, scientific computing, healthcare IT, or research-focused environments.\r\nExperience with IT Service Management (ITSM) frameworks and tools.\r\nExperience implementing process improvement and operational transformation initiatives.\r\nFamiliarity with cloud technologies, cybersecurity practices, and federal IT modernization initiatives.\r\nBRMi will not sponsor applicants for work visas for this position.\r\nThis is a W2 opportunity only.\r\nEqual Opportunity Employment\r\nWe are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:41:49.943Z","dateModified":"2026-07-16T01:41:49.943Z","hiringOrganization":{"@type":"Organization","name":"Brmi","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Batesville","addressRegion":"AR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"88e8db746d44ef3a083f4a28"},"url":"https://jobsearcher.com/jobs/88e8db746d44ef3a083f4a28"}}