{"schemaVersion":"jobsearcher.job.v1","id":"88d93bf6e4752c3b2f2b8d1a","url":"https://jobsearcher.com/jobs/88d93bf6e4752c3b2f2b8d1a","canonicalUrl":"https://jobsearcher.com/jobs/88d93bf6e4752c3b2f2b8d1a","title":"Engagement & Development Manager","description":"Purpose of the position\n\nReporting to the Vice President of Development, the Engagement & Development Manager is a key member of the EO team supporting the organization’s constituent engagement and resource development efforts. This collaborative, hands-on role combines across-the-organization constituent engagement, development operations, data management, and project coordination to strengthen relationships and support sustainable resource development growth.\n\nThe Manager serves as a connector between people, data, processes, and technology. The position helps ensure that constituent information is accurate and actionable, development systems are effectively utilized, engagement activities are timely and meaningful – and that all EO staff have the information and operational support needed to cultivate, steward, and grow relationships.\n\nThe ideal candidate is a versatile and highly organized professional who enjoys balancing strategic thinking with hands-on execution, is comfortable working across departments and technology platforms, and is motivated by creating an exceptional constituent experience.\n\nEssential functions\n\nConstituent Engagement & Stewardship - 40%\n\nServe as the primary subject matter expert and day-to-day administrator for EO’s customer relationship management system (CRM), including system configuration, data management, user support, training, and ongoing optimization.\nSupport constituent engagement and stewardship activities throughout the relationship lifecycle, from initial engagement and cultivation through stewardship, renewal, and continued involvement.\nDevelop, coordinate, schedule, and monitor targeted email, text, social media, and other digital outreach campaigns that support cultivation, stewardship, fundraising, and organizational engagement objectives.\nBuild and manage constituent journeys, campaigns, and other targeted communications using EO’s CRM, donor management, and related platforms.\nPartner with Programs, Marketing, Research, and other internal teams to leverage organizational content, expertise, and communication resources in support of constituent engagement.\nDevelop and/or coordinate the production of straightforward print and digital materials supporting development and constituent engagement initiatives.\nMaintain and update website content related to resource development, giving opportunities, constituent engagement, and associated initiatives.\nDevelop, schedule, and monitor social media content that supports resource development campaigns, constituent engagement, and strategic organizational visibility.\nHelp ensure consistency in tone, messaging, and brand voice across development and constituent communications.\nSupport thoughtful, timely, and coordinated communication with constituents by maintaining awareness of relevant relationship history, engagement activity, and constituent preferences.\n\nDevelopment Services & Operations - 40%\n\nServe as the primary subject matter expert and day-to-day administrator for EO’s donor management system, including system configuration, data management, user support, training, and ongoing optimization.\nMaintain accurate, complete, and consistent constituent and development records and promote data integrity across systems.\nDevelop, maintain, and document policies, procedures, workflows, and standards supporting resource development operations.\nEstablish and promote consistent practices for constituent data entry, documentation, privacy, security, and appropriate use of development systems.\nEnsure compliance with applicable constituent and donor privacy, data security, and contribution-processing requirements.\nProcess contributions and coordinate acknowledgments, including tax receipts where applicable, while supporting the reconciliation of gift, donation, and contribution activity.\nCoordinate the flow of relevant funding commitment and contribution information among Development, Finance, Programs, and other internal partners.\nIdentify opportunities to improve development processes, system utilization, data quality, and operational efficiency.\n\nProject & Departmental Support - 15%\n\nSupport the planning and execution of development events, campaigns, special initiatives, and other constituent-facing activities (i.e. volunteer and partner engagement).\nCoordinate logistics, materials, communications, schedules, and follow-up activities for assigned programs, events, and initiatives.\nProvide project coordination and implementation support for cross-functional development initiatives, ensuring activities, deadlines, and deliverables remain on track.\nCollaborate effectively with Finance, Programs, Marketing, Research, and other internal teams to coordinate information, activities, and constituent experiences.\nContribute to continuous improvement of development practices, processes, and constituent experiences.\n\nData, Reporting & Strategic Insight - 5%\n\nProduce recurring and ad hoc reports, dashboards, and performance metrics related to constituent engagement, fundraising activity, campaign performance, and calls to action.\nAnalyze constituent, giving, campaign, and engagement data to identify trends, opportunities, and areas for improvement.\nTranslate data and reporting into meaningful insights and practical recommendations for development planning and decision-making.\nMonitor engagement and campaign performance and recommend adjustments to improve effectiveness and constituent response.\nSupport development campaign planning, forecasting, and strategic decision-making through accurate, timely, and actionable analysis.\nHelp establish and maintain meaningful measures of constituent engagement and resource development performance.\n\nCompetencies\n\nExcellent verbal and written communication skills\nAbility to listen carefully and interpret what is being said\nExperience handling multiple assignments at the same time\nEnjoy working independently and as part of a team\nAbility to solve problems quickly and effectively\nAbility to thrive in a fast-paced environment\nAbility to work with ambiguity and under tight schedules\nExhibit a positive attitude\nExhibit a professional manner and appearance\nStrong organization, time management, accuracy, and productivity/prioritization skills\nHigh level of trust, integrity, and ethics\nStrong commitment to maintaining integrity and confidentiality of information\nAdvanced understanding and experience in a variety of computer applications, including use of the internet, SaaS products, Microsoft Office products, etc.\nAbility to learn new systems quickly, troubleshoot problems, and identify opportunities to improve efficiency and effectiveness\nWorking knowledge of office equipment (computers, printers, copiers, conference phones)\nWorking knowledge of online remote work technologies\nAbility to participate effectively and contribute meaningfully to meetings\nAbility to translate data into meaningful insights, reports, and practical recommendations that support planning and decision-making\nAbility to maintain accurate, complete, and confidential records and to establish or follow effective data-management practices.\nAbility to connect people, processes, data, and technology, collaborate effectively across departments, and provide responsive support to colleagues and partners\n\nWork environment\n\nThis position is based in the Abingdon, Virginia office.\n\nPhysical demands\n\nWhile performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.\n\nPosition type and expected hours of work\n\nEmployee should be able to work core hours of 8:00 AM to 5:00 PM, with occasional meetings, events, and possible emergencies outside of core hours.\n\nTravel required\n\nThe ideal candidate will be available to attend early morning, evening, and/or weekend meetings in person and should be able to travel independently where needed.\n\nCertificates, licenses, registrations required\n\nValid driver's license and automobile insurance\nReliable high-speed home internet\n\nRequired education and experience\n\nBachelor's Degree from an accredited four-year college or university in business administration, nonprofit administration, finance, or a related field\nThree to five years of progressively responsible experience in education, nonprofit operations, customer or constituent engagement, communications, marketing, development, business operations, or a related field\nExperience supporting or administering a CRM, constituent, customer, student, membership, or other relationship-management database, including data management, reporting, user support, and process improvement\nExperience coordinating targeted communications, campaigns, engagement activities, or relationship-based outreach using CRM, email, marketing, or related platforms.\n\nPreferred experience\n\nExperience working in a mission-driven, relationship-based, or service-oriented environment—such as a nonprofit, educational institution, association, membership organization, foundation, or corporate organization\nExperience in development operations or fundraising\n\nAffirmative Action/EEO statement\n\nEO is an equal employment opportunity employer. Qualified applicants will be considered for vacancies without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, pregnancy, childbirth or related medical conditions including lactation, age, or status as a veteran or other category protected under applicable state or municipal law. EO will reasonably accommodate the disabilities of qualified applicants to permit them to perform the essential functions of the subject position.\n\nOther duties\n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.","company":"Eo","rawCompany":"eo","city":"Abingdon","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-10-15T09:23:15.945Z","occupations":[{"code":"11-2033.00","title":"Fundraising Managers","slug":"fundraising-managers"},{"code":"13-1131.00","title":"Fundraisers","slug":"fundraisers"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"813410","title":"Civic and Social Organizations","slug":"civic-and-social-organizations"},{"code":"813319","title":"Other Social Advocacy Organizations","slug":"other-social-advocacy-organizations"},{"code":"813990","title":"Other Similar Organizations (except Business, Professional, Labor, and Political Organizations)","slug":"other-similar-organizations-except-business-professional-labor-and-political-organizations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Engagement & Development Manager","description":"Purpose of the position\n\nReporting to the Vice President of Development, the Engagement & Development Manager is a key member of the EO team supporting the organization’s constituent engagement and resource development efforts. This collaborative, hands-on role combines across-the-organization constituent engagement, development operations, data management, and project coordination to strengthen relationships and support sustainable resource development growth.\n\nThe Manager serves as a connector between people, data, processes, and technology. The position helps ensure that constituent information is accurate and actionable, development systems are effectively utilized, engagement activities are timely and meaningful – and that all EO staff have the information and operational support needed to cultivate, steward, and grow relationships.\n\nThe ideal candidate is a versatile and highly organized professional who enjoys balancing strategic thinking with hands-on execution, is comfortable working across departments and technology platforms, and is motivated by creating an exceptional constituent experience.\n\nEssential functions\n\nConstituent Engagement & Stewardship - 40%\n\nServe as the primary subject matter expert and day-to-day administrator for EO’s customer relationship management system (CRM), including system configuration, data management, user support, training, and ongoing optimization.\nSupport constituent engagement and stewardship activities throughout the relationship lifecycle, from initial engagement and cultivation through stewardship, renewal, and continued involvement.\nDevelop, coordinate, schedule, and monitor targeted email, text, social media, and other digital outreach campaigns that support cultivation, stewardship, fundraising, and organizational engagement objectives.\nBuild and manage constituent journeys, campaigns, and other targeted communications using EO’s CRM, donor management, and related platforms.\nPartner with Programs, Marketing, Research, and other internal teams to leverage organizational content, expertise, and communication resources in support of constituent engagement.\nDevelop and/or coordinate the production of straightforward print and digital materials supporting development and constituent engagement initiatives.\nMaintain and update website content related to resource development, giving opportunities, constituent engagement, and associated initiatives.\nDevelop, schedule, and monitor social media content that supports resource development campaigns, constituent engagement, and strategic organizational visibility.\nHelp ensure consistency in tone, messaging, and brand voice across development and constituent communications.\nSupport thoughtful, timely, and coordinated communication with constituents by maintaining awareness of relevant relationship history, engagement activity, and constituent preferences.\n\nDevelopment Services & Operations - 40%\n\nServe as the primary subject matter expert and day-to-day administrator for EO’s donor management system, including system configuration, data management, user support, training, and ongoing optimization.\nMaintain accurate, complete, and consistent constituent and development records and promote data integrity across systems.\nDevelop, maintain, and document policies, procedures, workflows, and standards supporting resource development operations.\nEstablish and promote consistent practices for constituent data entry, documentation, privacy, security, and appropriate use of development systems.\nEnsure compliance with applicable constituent and donor privacy, data security, and contribution-processing requirements.\nProcess contributions and coordinate acknowledgments, including tax receipts where applicable, while supporting the reconciliation of gift, donation, and contribution activity.\nCoordinate the flow of relevant funding commitment and contribution information among Development, Finance, Programs, and other internal partners.\nIdentify opportunities to improve development processes, system utilization, data quality, and operational efficiency.\n\nProject & Departmental Support - 15%\n\nSupport the planning and execution of development events, campaigns, special initiatives, and other constituent-facing activities (i.e. volunteer and partner engagement).\nCoordinate logistics, materials, communications, schedules, and follow-up activities for assigned programs, events, and initiatives.\nProvide project coordination and implementation support for cross-functional development initiatives, ensuring activities, deadlines, and deliverables remain on track.\nCollaborate effectively with Finance, Programs, Marketing, Research, and other internal teams to coordinate information, activities, and constituent experiences.\nContribute to continuous improvement of development practices, processes, and constituent experiences.\n\nData, Reporting & Strategic Insight - 5%\n\nProduce recurring and ad hoc reports, dashboards, and performance metrics related to constituent engagement, fundraising activity, campaign performance, and calls to action.\nAnalyze constituent, giving, campaign, and engagement data to identify trends, opportunities, and areas for improvement.\nTranslate data and reporting into meaningful insights and practical recommendations for development planning and decision-making.\nMonitor engagement and campaign performance and recommend adjustments to improve effectiveness and constituent response.\nSupport development campaign planning, forecasting, and strategic decision-making through accurate, timely, and actionable analysis.\nHelp establish and maintain meaningful measures of constituent engagement and resource development performance.\n\nCompetencies\n\nExcellent verbal and written communication skills\nAbility to listen carefully and interpret what is being said\nExperience handling multiple assignments at the same time\nEnjoy working independently and as part of a team\nAbility to solve problems quickly and effectively\nAbility to thrive in a fast-paced environment\nAbility to work with ambiguity and under tight schedules\nExhibit a positive attitude\nExhibit a professional manner and appearance\nStrong organization, time management, accuracy, and productivity/prioritization skills\nHigh level of trust, integrity, and ethics\nStrong commitment to maintaining integrity and confidentiality of information\nAdvanced understanding and experience in a variety of computer applications, including use of the internet, SaaS products, Microsoft Office products, etc.\nAbility to learn new systems quickly, troubleshoot problems, and identify opportunities to improve efficiency and effectiveness\nWorking knowledge of office equipment (computers, printers, copiers, conference phones)\nWorking knowledge of online remote work technologies\nAbility to participate effectively and contribute meaningfully to meetings\nAbility to translate data into meaningful insights, reports, and practical recommendations that support planning and decision-making\nAbility to maintain accurate, complete, and confidential records and to establish or follow effective data-management practices.\nAbility to connect people, processes, data, and technology, collaborate effectively across departments, and provide responsive support to colleagues and partners\n\nWork environment\n\nThis position is based in the Abingdon, Virginia office.\n\nPhysical demands\n\nWhile performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.\n\nPosition type and expected hours of work\n\nEmployee should be able to work core hours of 8:00 AM to 5:00 PM, with occasional meetings, events, and possible emergencies outside of core hours.\n\nTravel required\n\nThe ideal candidate will be available to attend early morning, evening, and/or weekend meetings in person and should be able to travel independently where needed.\n\nCertificates, licenses, registrations required\n\nValid driver's license and automobile insurance\nReliable high-speed home internet\n\nRequired education and experience\n\nBachelor's Degree from an accredited four-year college or university in business administration, nonprofit administration, finance, or a related field\nThree to five years of progressively responsible experience in education, nonprofit operations, customer or constituent engagement, communications, marketing, development, business operations, or a related field\nExperience supporting or administering a CRM, constituent, customer, student, membership, or other relationship-management database, including data management, reporting, user support, and process improvement\nExperience coordinating targeted communications, campaigns, engagement activities, or relationship-based outreach using CRM, email, marketing, or related platforms.\n\nPreferred experience\n\nExperience working in a mission-driven, relationship-based, or service-oriented environment—such as a nonprofit, educational institution, association, membership organization, foundation, or corporate organization\nExperience in development operations or fundraising\n\nAffirmative Action/EEO statement\n\nEO is an equal employment opportunity employer. Qualified applicants will be considered for vacancies without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, pregnancy, childbirth or related medical conditions including lactation, age, or status as a veteran or other category protected under applicable state or municipal law. EO will reasonably accommodate the disabilities of qualified applicants to permit them to perform the essential functions of the subject position.\n\nOther duties\n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.","datePosted":"2026-10-15T09:23:15.945Z","dateModified":"2026-10-15T09:23:15.945Z","hiringOrganization":{"@type":"Organization","name":"Eo","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Abingdon","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"88d93bf6e4752c3b2f2b8d1a"},"url":"https://jobsearcher.com/jobs/88d93bf6e4752c3b2f2b8d1a"}}