{"schemaVersion":"jobsearcher.job.v1","id":"88d5354b8487d8d813fccd32","url":"https://jobsearcher.com/jobs/88d5354b8487d8d813fccd32","canonicalUrl":"https://jobsearcher.com/jobs/88d5354b8487d8d813fccd32","title":"Patient Access Programs Supervisor","description":"Who We Are:\nSmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.\nWe pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:\nIntegrity: Do the right thing. Especially when it's hard.\nCourage: Embrace the challenge.\nTogether: Build bridges and lift up your colleagues.\nJob Summary:\nAs a Supervisor for our Patient Access Team, you will be responsible for the operational efficiency of our team responsible for procuring medications through drug manufacturers and for enrollment of patient members in drug savings programs. Your team serves as our patient members' advocate, and to guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacturers in order to help meet organizational and operational KPIs, and to ensure customer satisfaction.\nWhat you will do:\nDirectly manage, coach, and mentor a team of Patient Access Specialists, whose primary responsibility is to help members apply and enroll into patient assistance\nRecruit and hire new team members\nLead training and onboarding for all new team members\nProvide day-to-day supervision, support, and escalation path for Patient Access Specialists on your team\nManage team to meet target KPIs associated with our patient advocate teams\nEnsure efficient allocation of operational center resources and maintain high performance standards\nIdentify and drive areas for operational process improvements to support scale\nCross-functional collaboration with other departments\nWhat you will bring to SmithRx:\nAt least 2 years of management experience in a health care setting\nHS diploma or GED or equivalent work experience\nPrevious experience helping patients/members with healthcare\nExperience in conflict resolution\nPassion for mentoring and helping team members with career pathing and skills enhancement\nSolutions-oriented problem solver driven by creating operational efficiencies\nExcellent written and verbal communication skills\nExperience working at a fast-growing startup is a plus\nPrevious experience with patient drug advocacy is a plus\nPrevious experience with healthcare, pharmacy benefits, and/or claims processing a plus\nMust be within commutable distance to Plano, TX\nWhat SmithRx Offers You:\nHighly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance\nFlexible Spending Benefits\n401(k) Retirement Savings Program\nShort-term and long-term disability\nDiscretionary Time Off\n13 Paid Holidays\nWellness benefits- Spring Health, Gympass, and Headspace\nCommuter Benefits\nPaid Parental Leave benefits\nEmployee Assistance Program (EAP)\nWell-stocked kitchen in office locations\nProfessional development and training opportunities","company":"Smithrx","rawCompany":"smithrx","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-29T11:31:47.484Z","occupations":[{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"53-1044.00","title":"First-Line Supervisors of Passenger Attendants","slug":"first-line-supervisors-of-passenger-attendants"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"},{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"},{"code":"456110","title":"Pharmacies and Drug Retailers","slug":"pharmacies-and-drug-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Patient Access Programs Supervisor","description":"Who We Are:\nSmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.\nWe pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:\nIntegrity: Do the right thing. Especially when it's hard.\nCourage: Embrace the challenge.\nTogether: Build bridges and lift up your colleagues.\nJob Summary:\nAs a Supervisor for our Patient Access Team, you will be responsible for the operational efficiency of our team responsible for procuring medications through drug manufacturers and for enrollment of patient members in drug savings programs. Your team serves as our patient members' advocate, and to guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacturers in order to help meet organizational and operational KPIs, and to ensure customer satisfaction.\nWhat you will do:\nDirectly manage, coach, and mentor a team of Patient Access Specialists, whose primary responsibility is to help members apply and enroll into patient assistance\nRecruit and hire new team members\nLead training and onboarding for all new team members\nProvide day-to-day supervision, support, and escalation path for Patient Access Specialists on your team\nManage team to meet target KPIs associated with our patient advocate teams\nEnsure efficient allocation of operational center resources and maintain high performance standards\nIdentify and drive areas for operational process improvements to support scale\nCross-functional collaboration with other departments\nWhat you will bring to SmithRx:\nAt least 2 years of management experience in a health care setting\nHS diploma or GED or equivalent work experience\nPrevious experience helping patients/members with healthcare\nExperience in conflict resolution\nPassion for mentoring and helping team members with career pathing and skills enhancement\nSolutions-oriented problem solver driven by creating operational efficiencies\nExcellent written and verbal communication skills\nExperience working at a fast-growing startup is a plus\nPrevious experience with patient drug advocacy is a plus\nPrevious experience with healthcare, pharmacy benefits, and/or claims processing a plus\nMust be within commutable distance to Plano, TX\nWhat SmithRx Offers You:\nHighly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance\nFlexible Spending Benefits\n401(k) Retirement Savings Program\nShort-term and long-term disability\nDiscretionary Time Off\n13 Paid Holidays\nWellness benefits- Spring Health, Gympass, and Headspace\nCommuter Benefits\nPaid Parental Leave benefits\nEmployee Assistance Program (EAP)\nWell-stocked kitchen in office locations\nProfessional development and training opportunities","datePosted":"2026-07-29T11:31:47.484Z","dateModified":"2026-07-29T11:31:47.484Z","hiringOrganization":{"@type":"Organization","name":"Smithrx","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"88d5354b8487d8d813fccd32"},"url":"https://jobsearcher.com/jobs/88d5354b8487d8d813fccd32"}}