Chief Operating Officer

Now Hiring!Chief Operating Officer (COO)- Developmental Disabilities/OPWDD ServicesBuffalo, NY Area | Full-Time | $160,000 – $180,000Lead Operations. Drive Strategy. Make an Impact.The Arc Erie County New York is seeking a Chief Operating Officer (COO) to lead and elevate operations across a large ($70m in revenue), multi-division (25+ residential programs, clinical, vocational, educational and Day Habilitation) organization serving individuals with developmental disabilities.This is a high-visibility executive role responsible for driving performance, strengthening leadership, and ensuring operational excellence across residential, clinical, educational, and community-based services.What You’ll DoLead day-to-day operations across multiple service lines and programsPartner with the CEO and Board to execute strategic initiativesDrive performance through utilization, financial oversight, and accountabilityDevelop and coach senior leaders across departmentsEnsure regulatory compliance (OPWDD, Medicaid, NYSED, etc.)Identify growth opportunities and improve service delivery systemsWhat We’re Looking ForMaster’s Degree (MBA, MPA, Healthcare, Human Services, or related)10+ years progressive leadership experience & 5+ years at a senior/executive levelExperience managing large teams, budgets, and complex operationsStrong financial, strategic, and operational leadership skillsKnowledge of OPWDD or similar regulated environments preferredMission driven leader with heartWhy Join UsExecutive-level impact across a mission-driven organizationDirect partnership with CEO and Board leadershipOpportunity to lead large-scale operational transformationBe part of innovative initiatives like Black Water AcresThe OpportunityThis is more than a COO role—it’s a chance to shape the future of service delivery while making a meaningful difference in the lives of others.