{"schemaVersion":"jobsearcher.job.v1","id":"8846d1a9d236dba2d5caaa9c","url":"https://jobsearcher.com/jobs/8846d1a9d236dba2d5caaa9c","canonicalUrl":"https://jobsearcher.com/jobs/8846d1a9d236dba2d5caaa9c","title":"PROGRAM DIRECTOR - Project Management","description":"Job Description ? Onshore Program CoordinatorPosition: Onshore Program CoordinatorExperience: 12+ YearsEngagement: Enterprise Application Production SupportApplication Landscape: 16+ Enterprise ApplicationsLocation: Onshore / Client LocationReporting: Program Manager / Account Delivery ManagerRole OverviewWe are looking for an experienced Onshore Program Coordinator with 12+ years of experience to support the governance, coordination, and day-to-day management of a large-scale production support program covering 16+ enterprise applications.The role will serve as a key interface between the client stakeholders, offshore L1/L2/L3 support teams, application owners, infrastructure teams, vendors, and business users. The candidate will drive operational governance, incident/service coordination, reporting, escalations, SLA tracking, and continuous improvement across the application portfolio.Required Skills & Experience12+ years of overall IT experience, preferably with significant experience in production/application support.Experience coordinating large enterprise application support environments.Experience supporting 15+ applications or a complex multi-application landscape is preferred.Strong understanding of ITIL processes including:Incident ManagementProblem ManagementChange ManagementService Request ManagementKnowledge ManagementStrong experience in SLA/KPI management and operational governance.Experience working with L1/L2/L3 support models.Excellent client-facing and stakeholder management skills.Strong experience in incident escalation and Major Incident Management.Good understanding of application, infrastructure, database, integration, and cloud support dependencies.Strong analytical and reporting skills.Experience with tools such as ServiceNow, Jira, Azure DevOps, Power BI, Excel, or equivalent service management/reporting platforms.Excellent verbal and written communication skills.Ability to work with geographically distributed/onshore-offshore teams. Project Management","company":"Happiest Minds Technologies","rawCompany":"happiest minds technologies","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-19T13:26:18.518Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"PROGRAM DIRECTOR - Project Management","description":"Job Description ? Onshore Program CoordinatorPosition: Onshore Program CoordinatorExperience: 12+ YearsEngagement: Enterprise Application Production SupportApplication Landscape: 16+ Enterprise ApplicationsLocation: Onshore / Client LocationReporting: Program Manager / Account Delivery ManagerRole OverviewWe are looking for an experienced Onshore Program Coordinator with 12+ years of experience to support the governance, coordination, and day-to-day management of a large-scale production support program covering 16+ enterprise applications.The role will serve as a key interface between the client stakeholders, offshore L1/L2/L3 support teams, application owners, infrastructure teams, vendors, and business users. The candidate will drive operational governance, incident/service coordination, reporting, escalations, SLA tracking, and continuous improvement across the application portfolio.Required Skills & Experience12+ years of overall IT experience, preferably with significant experience in production/application support.Experience coordinating large enterprise application support environments.Experience supporting 15+ applications or a complex multi-application landscape is preferred.Strong understanding of ITIL processes including:Incident ManagementProblem ManagementChange ManagementService Request ManagementKnowledge ManagementStrong experience in SLA/KPI management and operational governance.Experience working with L1/L2/L3 support models.Excellent client-facing and stakeholder management skills.Strong experience in incident escalation and Major Incident Management.Good understanding of application, infrastructure, database, integration, and cloud support dependencies.Strong analytical and reporting skills.Experience with tools such as ServiceNow, Jira, Azure DevOps, Power BI, Excel, or equivalent service management/reporting platforms.Excellent verbal and written communication skills.Ability to work with geographically distributed/onshore-offshore teams. Project Management","datePosted":"2026-08-19T13:26:18.518Z","dateModified":"2026-08-19T13:26:18.518Z","hiringOrganization":{"@type":"Organization","name":"Happiest Minds Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Plano","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8846d1a9d236dba2d5caaa9c"},"url":"https://jobsearcher.com/jobs/8846d1a9d236dba2d5caaa9c"}}