{"schemaVersion":"jobsearcher.job.v1","id":"883333a6cdec3c9cab5e39a5","url":"https://jobsearcher.com/jobs/883333a6cdec3c9cab5e39a5","canonicalUrl":"https://jobsearcher.com/jobs/883333a6cdec3c9cab5e39a5","title":"BZ-Technical Support Representative","description":"CustomerHD has offices in Raleigh, Belize, South Africa and the Philippines. We're redefining what a BPO or call center can be. Yes, we provide email, phone, and chat support—but what makes us different is how we invest in our people. We create an environment where you can grow personally and professionally, solve problems creatively, and have some fun along the way.\r\nPosition: BZ-Technical Support Representative\r\nLocation: 160 Newtown Barracks Road, 2nd Church Street, Belize City, Belize\r\nJob ID: 750\r\nof Openings: 1\r\nType: Full-Time | Rotating shifts, 24/7 Operation\r\nChannels: Phones, Emails, Chats\r\nStart Date: July 10, 2026\r\nDomestic Perks\r\nWork from home privileges\r\nGym and showers in office\r\nHealth benefits available\r\nComplimentary meal on your first day\r\nEmployee of the month, quarter, and year awards with bonuses\r\nCompany swag provided\r\nVacation & Sick leave benefits\r\nVolunteer opportunities\r\nCasual dress code\r\nVoted Best Places to Work in the Triangle\r\nInternational Perks\r\nPaid on time, EVERY TIME!\r\nFull hourly rate paid training\r\nDaily training cash bonus for the first week\r\nTaxi services provided for the first week & during off-hours\r\nComplimentary meal on your first day\r\nFoosball tables and games in office\r\nCasual dress code\r\nRecognition program offering\r\nEmployee of the month, quarter, and year awards with bonuses\r\nVacation & sick leave benefits\r\nCompany swag provided\r\nAbout the Role\r\nAs a Call Center Agent, you'll provide exceptional customer support for drivers using an advanced electric vehicle charging network. You'll handle inbound and outbound calls and emails, helping customers navigate their charging experience with accuracy, empathy, and professionalism. This role requires strong attention to detail, adherence to defined scripts and processes, and the ability to work efficiently across several different systems simultaneously. You'll be part of a high-performance team that values compliance, precision, and accountability.\r\nKey Responsibilities\r\nAnswer inbound calls and respond to customer emails with clarity, professionalism, and empathy.\r\nFollow defined call scripts, process flows, and compliance guidelines to deliver a consistent customer experience.\r\nMake outbound calls to support drivers and assist with projects or initiatives outside of traditional call handling.\r\nWarm transfer or cold transfer calls according to the established process.\r\nNavigate 15–20 systems and applications to accurately assist customers.\r\nMaintain PCI and PII compliance at all times to protect sensitive customer information.\r\nUse Salesforce, OKTA, and other internal tools to manage customer interactions and document cases.\r\nStay up to date on script changes, process maps, system updates, and company communications.\r\nMeet or exceed performance expectations, including quality, service levels, customer satisfaction, and productivity KPIs.\r\nRequirements\r\nMinimum of 6 months of experience in a call center, customer service, or technical support environment.\r\nAbility to follow detailed scripts, processes, and compliance requirements accurately.\r\nStrong multitasking and system-navigation skills, with the ability to work across 15 or more applications.\r\nExcellent verbal and written communication skills.\r\nAbility to remain calm, professional, and solution-focused in high-volume or time-sensitive situations.\r\nStrong attention to detail and commitment to accuracy.\r\nCommitment to compliance, performance excellence, and exceptional customer service.\r\nFlexibility to work assigned shifts, including weekends and holidays when required.\r\nApply today and become part of a team that values your growth, contribution, and success.\r\nTips for the Hiring Process\r\nKeep your résumé to just one page.\r\nShow up to your interview early or on time.\r\nThink of your interview as a conversation, not an interrogation.\r\nMake sure to list your full address: 160 Newtown Barracks Road, 2 Church Street, Downtown.\r\nJ-18808-Ljbffr","company":"Customerhd","rawCompany":"customerhd","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:48:07.013Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-9041.00","title":"Telemarketers","slug":"telemarketers"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"BZ-Technical Support Representative","description":"CustomerHD has offices in Raleigh, Belize, South Africa and the Philippines. We're redefining what a BPO or call center can be. Yes, we provide email, phone, and chat support—but what makes us different is how we invest in our people. We create an environment where you can grow personally and professionally, solve problems creatively, and have some fun along the way.\r\nPosition: BZ-Technical Support Representative\r\nLocation: 160 Newtown Barracks Road, 2nd Church Street, Belize City, Belize\r\nJob ID: 750\r\nof Openings: 1\r\nType: Full-Time | Rotating shifts, 24/7 Operation\r\nChannels: Phones, Emails, Chats\r\nStart Date: July 10, 2026\r\nDomestic Perks\r\nWork from home privileges\r\nGym and showers in office\r\nHealth benefits available\r\nComplimentary meal on your first day\r\nEmployee of the month, quarter, and year awards with bonuses\r\nCompany swag provided\r\nVacation & Sick leave benefits\r\nVolunteer opportunities\r\nCasual dress code\r\nVoted Best Places to Work in the Triangle\r\nInternational Perks\r\nPaid on time, EVERY TIME!\r\nFull hourly rate paid training\r\nDaily training cash bonus for the first week\r\nTaxi services provided for the first week & during off-hours\r\nComplimentary meal on your first day\r\nFoosball tables and games in office\r\nCasual dress code\r\nRecognition program offering\r\nEmployee of the month, quarter, and year awards with bonuses\r\nVacation & sick leave benefits\r\nCompany swag provided\r\nAbout the Role\r\nAs a Call Center Agent, you'll provide exceptional customer support for drivers using an advanced electric vehicle charging network. You'll handle inbound and outbound calls and emails, helping customers navigate their charging experience with accuracy, empathy, and professionalism. This role requires strong attention to detail, adherence to defined scripts and processes, and the ability to work efficiently across several different systems simultaneously. You'll be part of a high-performance team that values compliance, precision, and accountability.\r\nKey Responsibilities\r\nAnswer inbound calls and respond to customer emails with clarity, professionalism, and empathy.\r\nFollow defined call scripts, process flows, and compliance guidelines to deliver a consistent customer experience.\r\nMake outbound calls to support drivers and assist with projects or initiatives outside of traditional call handling.\r\nWarm transfer or cold transfer calls according to the established process.\r\nNavigate 15–20 systems and applications to accurately assist customers.\r\nMaintain PCI and PII compliance at all times to protect sensitive customer information.\r\nUse Salesforce, OKTA, and other internal tools to manage customer interactions and document cases.\r\nStay up to date on script changes, process maps, system updates, and company communications.\r\nMeet or exceed performance expectations, including quality, service levels, customer satisfaction, and productivity KPIs.\r\nRequirements\r\nMinimum of 6 months of experience in a call center, customer service, or technical support environment.\r\nAbility to follow detailed scripts, processes, and compliance requirements accurately.\r\nStrong multitasking and system-navigation skills, with the ability to work across 15 or more applications.\r\nExcellent verbal and written communication skills.\r\nAbility to remain calm, professional, and solution-focused in high-volume or time-sensitive situations.\r\nStrong attention to detail and commitment to accuracy.\r\nCommitment to compliance, performance excellence, and exceptional customer service.\r\nFlexibility to work assigned shifts, including weekends and holidays when required.\r\nApply today and become part of a team that values your growth, contribution, and success.\r\nTips for the Hiring Process\r\nKeep your résumé to just one page.\r\nShow up to your interview early or on time.\r\nThink of your interview as a conversation, not an interrogation.\r\nMake sure to list your full address: 160 Newtown Barracks Road, 2 Church Street, Downtown.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:48:07.013Z","dateModified":"2026-07-16T01:48:07.013Z","hiringOrganization":{"@type":"Organization","name":"Customerhd","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"883333a6cdec3c9cab5e39a5"},"url":"https://jobsearcher.com/jobs/883333a6cdec3c9cab5e39a5"}}