{"schemaVersion":"jobsearcher.job.v1","id":"87e4e27863c00491793bc442","url":"https://jobsearcher.com/jobs/87e4e27863c00491793bc442","canonicalUrl":"https://jobsearcher.com/jobs/87e4e27863c00491793bc442","title":"Forward Deployed Engineer (Founding Customer Engineer)","description":"About The RoleThis is a founding, first-non-founder hire at a seed-stage AI SaaS startup building conversational agents that run automated product demos for B2B go-to-market teams. You'll own every customer relationship and build the playbook for scaling from a small initial customer base to thousands. The role sits at the intersection of technical implementation, customer success, and product feedback — working directly with the CTO to shape what gets built.What You'll DoOwn end-to-end customer relationships from onboarding through ongoing success, including improving demo performance and driving adoptionTeach and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflowsServe as the voice of the customer — analyze conversation logs and feedback to identify patterns and surface insights for the product teamTranslate customer feedback into actionable product feature requests in close collaboration with engineering and the CTOBuild automation workflows and systems (scripting, APIs, low-code/no-code tools) to help the customer engineering function scale efficientlyDefine and document the customer engineering playbook from scratchWhat We're Looking ForRequired0–3 years of experience in a customer-facing technical role in SaaS (e.g., solutions engineer, customer engineer, technical account manager)Strong written and verbal communication skills; comfortable leading product demos and customer onboarding sessionsHands-on experience building automation workflows to scale customer-facing tasks (scripting, APIs, or low-code/no-code tools)Experience analyzing customer feedback and conversation logs to identify patterns and inform product decisionsAbility to work cross-functionally and translate customer needs into concrete product improvementsExperience coaching or configuring AI agents for sales contexts — defining tiers, personas, and pricing conversations is a plusRequirements & EligibilityMust be authorized to work in the United States without visa sponsorshipMust be able to work on-site in San Francisco, CACompensation & BenefitsBase salary: $140,000 – $185,000 USD annuallyEarly employee equity opportunity at a funded, early-stage AI startupLocationOn-site in San Francisco, CA. Remote and hybrid arrangements are not available for this role.","company":"Clera","rawCompany":"clera","city":"Millbrae","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-05-25T09:49:54.111Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Forward Deployed Engineer (Founding Customer Engineer)","description":"About The RoleThis is a founding, first-non-founder hire at a seed-stage AI SaaS startup building conversational agents that run automated product demos for B2B go-to-market teams. You'll own every customer relationship and build the playbook for scaling from a small initial customer base to thousands. The role sits at the intersection of technical implementation, customer success, and product feedback — working directly with the CTO to shape what gets built.What You'll DoOwn end-to-end customer relationships from onboarding through ongoing success, including improving demo performance and driving adoptionTeach and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflowsServe as the voice of the customer — analyze conversation logs and feedback to identify patterns and surface insights for the product teamTranslate customer feedback into actionable product feature requests in close collaboration with engineering and the CTOBuild automation workflows and systems (scripting, APIs, low-code/no-code tools) to help the customer engineering function scale efficientlyDefine and document the customer engineering playbook from scratchWhat We're Looking ForRequired0–3 years of experience in a customer-facing technical role in SaaS (e.g., solutions engineer, customer engineer, technical account manager)Strong written and verbal communication skills; comfortable leading product demos and customer onboarding sessionsHands-on experience building automation workflows to scale customer-facing tasks (scripting, APIs, or low-code/no-code tools)Experience analyzing customer feedback and conversation logs to identify patterns and inform product decisionsAbility to work cross-functionally and translate customer needs into concrete product improvementsExperience coaching or configuring AI agents for sales contexts — defining tiers, personas, and pricing conversations is a plusRequirements & EligibilityMust be authorized to work in the United States without visa sponsorshipMust be able to work on-site in San Francisco, CACompensation & BenefitsBase salary: $140,000 – $185,000 USD annuallyEarly employee equity opportunity at a funded, early-stage AI startupLocationOn-site in San Francisco, CA. Remote and hybrid arrangements are not available for this role.","datePosted":"2026-05-25T09:49:54.111Z","dateModified":"2026-05-25T09:49:54.111Z","hiringOrganization":{"@type":"Organization","name":"Clera","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"87e4e27863c00491793bc442"},"url":"https://jobsearcher.com/jobs/87e4e27863c00491793bc442"}}