{"schemaVersion":"jobsearcher.job.v1","id":"87c8eb6f4bb3bf94460c959c","url":"https://jobsearcher.com/jobs/87c8eb6f4bb3bf94460c959c","canonicalUrl":"https://jobsearcher.com/jobs/87c8eb6f4bb3bf94460c959c","title":"Program Manager","description":"Nature of Work: The Community Supports Manager is responsible for the day-to-day leadership and operation of in-home and remote, assistive technology and career support services, ensuring the delivery of high-quality, person-centered supports that promote independence, safety, and community integration. This role supervises and supports Direct Support Professionals (DSPs), manages staffing and scheduling, and ensures consistent service delivery across settings.\nThe Manager maintains compliance with all regulatory and organizational requirements, including accurate documentation, while addressing client and staff needs in a timely and professional manner. The position builds strong relationships with families, guardians, case managers, and community partners, and monitors program performance by tracking key metrics, identifying gaps, and implementing improvements to support program quality, growth, and capacity.\nEssential Functions:\nLeadership & Strategy\nDrive program growth and expansion. Identify and pursue opportunities to increase referrals, capacity, and services.\nTrack key metrics, identify gaps, and implement improvements.\nLead cross-functional planning to integrate technology and best practices into service delivery.\nDevelop and monitor annual program goals, KPIs, and quality benchmarks.\nFoster a culture of accountability, person-centered thinking, and continuous improvement.\nProgram Oversight\nEnsure all services are compliant with applicable state and federal regulations (e.g., Medicaid, HCBS, Vocational Rehabilitation).\nOversee program design and implementation to support individual goals and maximize independence.\nMonitor utilization, staffing levels, and billing practices for quarter-hour services to ensure accuracy and efficiency.\nExpand and maintain partnerships with local businesses, vocational services, and assistive technology providers.\nAddress client and staff issues\nStaff Supervision & Development\nDirectly supervise Direct Support Professionals within assigned areas.\nSupport hiring, training, coaching, and evaluation of staff to ensure high performance.\nPromote staff development in areas of employment-first practices, assistive technology, and person-centered supports.\nManage staffing and scheduling. Ensure adequate coverage and respond to callouts or service gaps.\nStakeholder Engagement\nMaintain open communication with families, guardians, and individuals receiving services to ensure satisfaction and responsiveness.\nCollaborate with internal departments including HR, Finance, Quality Assurance, and IT.\nRepresent the organization in community and stakeholder meetings related to in-home, employment and technology services.\nCompliance, Quality, and Reporting\nEnsure documentation, data entry, and billing practices meet all requirements.\nLead internal audits and support external audits related to services under their purview.\nIdentify trends and recommend improvements to support quality and efficiency.\nOther Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.\nAdditional Expectations\nAbility to work flexible hours, including occasional evenings or weekends, based on agency needs.\nTravel between agency locations as necessary.\nCommitment to confidentiality, ethical standards, and equity in leadership.\nPhysical Requirements/Work Environment:\nThis position operates in both a professional office environment and program site settings.\nRegularly required to sit, stand, walk, use hands to operate office equipment, and talk or hear in person and via phone or video conferencing.\nMay occasionally be required to lift up to 35 pounds (e.g., supplies, documents, equipment).\nMust be able to travel independently between agency locations and to community meetings or events.\nMay require occasional evening or weekend hours depending on agency needs.\nMust be able to remain flexible and responsive to unplanned situations.\nQualifications:\nBachelor’s degree in Human Services, Rehabilitation, Special Education, Public Administration, or a related field required.\nKnowledge of HCBS waiver programs, Medicaid billing (including quarter-hour billing), and employment-first principles.\nFamiliarity with assistive and remote technology used to support people with disabilities.\nExcellent leadership, organizational, and communication skills.\nProficient in data analysis, program evaluation, and outcome reporting.\nAbility to lead change and foster innovation.\nAbility to pass required background checks, to include: Adult/Child Protective Services; criminal history; OIG Exclusion list; National Sex Offender Registry; Bureau of Motor Vehicles record; and Maine CNA Registry.\nCommunity Supports Manager\nJoin 3Rivers as a Community Supports Manager and play a key leadership role in helping people with intellectual and developmental disabilities live more independently, work toward their goals, and thrive in their communities.\nThe Community Supports Manager provides day-to-day leadership and oversight of in-home support services, assistive technology services, and career support programs. This position leads a team of Direct Support Professionals, ensures high-quality person-centered service delivery, and drives program growth, innovation, and continuous improvement.\nThe ideal candidate is a strong leader who is passionate about empowering individuals, building community partnerships, and developing staff. They will oversee program operations, staffing, compliance, quality assurance, and service outcomes while collaborating with families, guardians, case managers, employers, and community partners.\nKey responsibilities include:\nLeading and developing a team of Direct Support Professionals\nEnsuring high-quality, person-centered supports that promote independence and community inclusion\nManaging staffing, scheduling, and service delivery\nBuilding partnerships with employers, vocational providers, and assistive technology resources\nMonitoring program performance, outcomes, and quality metrics\nEnsuring compliance with Medicaid, HCBS, and other regulatory requirements\nIdentifying opportunities for program growth and service expansion\nQualified candidates will possess a bachelor's degree in Human Services or a related field, experience supervising staff, knowledge of disability services and Medicaid-funded programs, and a commitment to innovation, accountability, and person-centered practices.\nIf you are a collaborative leader who wants to make a meaningful difference while helping shape the future of community-based services, we encourage you to apply.\n#CommunityManager, #CommunitySupportsManager, #InHomeSupports, #QuarterHour, #HomeandCommunity, #HCBS, #NonProfit, #CareersWithPurpose","company":"3rivers","rawCompany":"3rivers","city":"West Hatfield","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-09T14:27:03.081Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"}],"industries":[{"code":"624120","title":"Services for the Elderly and Persons with Disabilities","slug":"services-for-the-elderly-and-persons-with-disabilities"},{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"813410","title":"Civic and Social Organizations","slug":"civic-and-social-organizations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Nature of Work: The Community Supports Manager is responsible for the day-to-day leadership and operation of in-home and remote, assistive technology and career support services, ensuring the delivery of high-quality, person-centered supports that promote independence, safety, and community integration. This role supervises and supports Direct Support Professionals (DSPs), manages staffing and scheduling, and ensures consistent service delivery across settings.\nThe Manager maintains compliance with all regulatory and organizational requirements, including accurate documentation, while addressing client and staff needs in a timely and professional manner. The position builds strong relationships with families, guardians, case managers, and community partners, and monitors program performance by tracking key metrics, identifying gaps, and implementing improvements to support program quality, growth, and capacity.\nEssential Functions:\nLeadership & Strategy\nDrive program growth and expansion. Identify and pursue opportunities to increase referrals, capacity, and services.\nTrack key metrics, identify gaps, and implement improvements.\nLead cross-functional planning to integrate technology and best practices into service delivery.\nDevelop and monitor annual program goals, KPIs, and quality benchmarks.\nFoster a culture of accountability, person-centered thinking, and continuous improvement.\nProgram Oversight\nEnsure all services are compliant with applicable state and federal regulations (e.g., Medicaid, HCBS, Vocational Rehabilitation).\nOversee program design and implementation to support individual goals and maximize independence.\nMonitor utilization, staffing levels, and billing practices for quarter-hour services to ensure accuracy and efficiency.\nExpand and maintain partnerships with local businesses, vocational services, and assistive technology providers.\nAddress client and staff issues\nStaff Supervision & Development\nDirectly supervise Direct Support Professionals within assigned areas.\nSupport hiring, training, coaching, and evaluation of staff to ensure high performance.\nPromote staff development in areas of employment-first practices, assistive technology, and person-centered supports.\nManage staffing and scheduling. Ensure adequate coverage and respond to callouts or service gaps.\nStakeholder Engagement\nMaintain open communication with families, guardians, and individuals receiving services to ensure satisfaction and responsiveness.\nCollaborate with internal departments including HR, Finance, Quality Assurance, and IT.\nRepresent the organization in community and stakeholder meetings related to in-home, employment and technology services.\nCompliance, Quality, and Reporting\nEnsure documentation, data entry, and billing practices meet all requirements.\nLead internal audits and support external audits related to services under their purview.\nIdentify trends and recommend improvements to support quality and efficiency.\nOther Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.\nAdditional Expectations\nAbility to work flexible hours, including occasional evenings or weekends, based on agency needs.\nTravel between agency locations as necessary.\nCommitment to confidentiality, ethical standards, and equity in leadership.\nPhysical Requirements/Work Environment:\nThis position operates in both a professional office environment and program site settings.\nRegularly required to sit, stand, walk, use hands to operate office equipment, and talk or hear in person and via phone or video conferencing.\nMay occasionally be required to lift up to 35 pounds (e.g., supplies, documents, equipment).\nMust be able to travel independently between agency locations and to community meetings or events.\nMay require occasional evening or weekend hours depending on agency needs.\nMust be able to remain flexible and responsive to unplanned situations.\nQualifications:\nBachelor’s degree in Human Services, Rehabilitation, Special Education, Public Administration, or a related field required.\nKnowledge of HCBS waiver programs, Medicaid billing (including quarter-hour billing), and employment-first principles.\nFamiliarity with assistive and remote technology used to support people with disabilities.\nExcellent leadership, organizational, and communication skills.\nProficient in data analysis, program evaluation, and outcome reporting.\nAbility to lead change and foster innovation.\nAbility to pass required background checks, to include: Adult/Child Protective Services; criminal history; OIG Exclusion list; National Sex Offender Registry; Bureau of Motor Vehicles record; and Maine CNA Registry.\nCommunity Supports Manager\nJoin 3Rivers as a Community Supports Manager and play a key leadership role in helping people with intellectual and developmental disabilities live more independently, work toward their goals, and thrive in their communities.\nThe Community Supports Manager provides day-to-day leadership and oversight of in-home support services, assistive technology services, and career support programs. This position leads a team of Direct Support Professionals, ensures high-quality person-centered service delivery, and drives program growth, innovation, and continuous improvement.\nThe ideal candidate is a strong leader who is passionate about empowering individuals, building community partnerships, and developing staff. They will oversee program operations, staffing, compliance, quality assurance, and service outcomes while collaborating with families, guardians, case managers, employers, and community partners.\nKey responsibilities include:\nLeading and developing a team of Direct Support Professionals\nEnsuring high-quality, person-centered supports that promote independence and community inclusion\nManaging staffing, scheduling, and service delivery\nBuilding partnerships with employers, vocational providers, and assistive technology resources\nMonitoring program performance, outcomes, and quality metrics\nEnsuring compliance with Medicaid, HCBS, and other regulatory requirements\nIdentifying opportunities for program growth and service expansion\nQualified candidates will possess a bachelor's degree in Human Services or a related field, experience supervising staff, knowledge of disability services and Medicaid-funded programs, and a commitment to innovation, accountability, and person-centered practices.\nIf you are a collaborative leader who wants to make a meaningful difference while helping shape the future of community-based services, we encourage you to apply.\n#CommunityManager, #CommunitySupportsManager, #InHomeSupports, #QuarterHour, #HomeandCommunity, #HCBS, #NonProfit, #CareersWithPurpose","datePosted":"2026-08-09T14:27:03.081Z","dateModified":"2026-08-09T14:27:03.081Z","hiringOrganization":{"@type":"Organization","name":"3rivers","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"West Hatfield","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"87c8eb6f4bb3bf94460c959c"},"url":"https://jobsearcher.com/jobs/87c8eb6f4bb3bf94460c959c"}}