{"schemaVersion":"jobsearcher.job.v1","id":"87bfccc9d9474f8a834bcf84","url":"https://jobsearcher.com/jobs/87bfccc9d9474f8a834bcf84","canonicalUrl":"https://jobsearcher.com/jobs/87bfccc9d9474f8a834bcf84","title":"Director, IT","description":"Location:Remote, United StatesEmployment Type:FullTimeLocation Type:RemoteDepartmentEngineeringCompensation:$221.7K - $266K - Offers Equity - Offers BonusAt Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here (https://confluentbenefits.com) .OverviewWe're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.One Confluent. One Team. One Data Streaming Platform.About the Role:At Confluent, every employee's productivity depends on the systems and services this team delivers - from the laptop they unbox on day one, to the identity that gets them into the apps they use every day, to the network and conference rooms that connect a globally distributed company. As Director of IT, you will lead the team responsible for Helpdesk, endpoint and AV experience, enterprise identity, core productivity applications, corporate networking, and corporate cloud infrastructure. You will own both the day-to-day reliability of these services and the longer-term roadmap to modernize and automate them - treating internal employees as customers and IT as a product. This role is for a technical, hands-on leader who thrives on solving real problems for real people, and who can balance operational excellence with the ambition to make IT meaningfully better, faster, and more secure.What You Will Do:Lead and develop the IT organization across Helpdesk, endpoint engineering (laptops, AV, conference rooms), enterprise identity (SSO, MFA, lifecycle), core productivity platforms (Google Workspace, Slack, Zoom, and adjacent SaaS),corporate networking (Meraki), and corporate cloud infrastructure (GCP, AWS, Azure)Own the employee technology experience end-to-end - setting and measuring service levels, response times, and CSAT, and using that data to drive continuous improvementModernize and automate the IT operating model - reducing manual ticket work through self-service, identity-driven access workflows, AI-assisted support, and policy-as-code for endpoint and network managementPartner closely with Security, People, Finance, Engineering, and Workplace teams to deliver onboarding, offboarding, access governance, and compliance commitments (SOX, SOC 2) without friction to employeesManage vendor relationships, budget, and capacity planning across the IT portfolio - making clear build/buy/partner decisions and holding partners accountable to outcomesLead the team through growth and change - evolving the operating model, technology footprint, and team structure as the business scales and maturesWhat You Will Bring:10+ years of IT or corporate infrastructure experience, including 5+ years leading teams that span Helpdesk, endpoint, identity, and networking functionsStrong technical depth across the modern IT stack - Okta for identity, Jamf and Intune for endpoint management, Google Workspace, Zoom and modern AV, and enterprise networking (Wi-Fi, SD-WAN, ZTNA)Demonstrated customer-focused mindset - measurable track record of improving employee experience, ticket resolution, and self-service adoptionProven problem solver who can move fluidly between hands-on technical troubleshooting, root-cause analysis, and structured program leadershipExperience operating in a security- and compliance-conscious environment, partnering with Security and GRC on identity governance, endpoint posture, and audit readinessComfortable leading through ambiguity and change - energized rather than slowed by organizational evolution, shifting priorities, or integrating new ways of workingWhat Gives You an Edge:Experience automating IT operations using scripting, APIs, workflow tools (Workato, Okta Workflows), or AI-assisted support (LLM-powered Helpdesk, automated triage, knowledge agents)Background scaling IT services for a globally distributed, hybrid workforce - including multi-site office buildouts, AV standardization, and follow-the-sun support modelsHands-on familiarity with Zero Trust architectures, device posture enforcement, and modern identity-driven access patternsExperience supporting a SaaS or high-growth technology company through audit cycles (SOX, SOC 2, ISO 27001) and rapid headcount growthTrack record of developing IT leaders and engineers - turning a reactive support function into a respected, proactive technology partner to the businessProven track record of guiding a product's technology infrastructure through post-acquisition integration into a larger enterprise environment, ensuring continuity of innovation while adopting parent organization standards and processesReady to build what's next? Let's get in motion.Come As You AreBelonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.Privacy StatementConfluent is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. By proceeding with this application, you understand that Confluent will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here (http://ibm.com/careers/us-en/privacy-policy/) .","company":"Confluent","rawCompany":"confluent","city":"Springfield","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-07-14T00:36:43.135Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Director, IT","description":"Location:Remote, United StatesEmployment Type:FullTimeLocation Type:RemoteDepartmentEngineeringCompensation:$221.7K - $266K - Offers Equity - Offers BonusAt Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here (https://confluentbenefits.com) .OverviewWe're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.One Confluent. One Team. One Data Streaming Platform.About the Role:At Confluent, every employee's productivity depends on the systems and services this team delivers - from the laptop they unbox on day one, to the identity that gets them into the apps they use every day, to the network and conference rooms that connect a globally distributed company. As Director of IT, you will lead the team responsible for Helpdesk, endpoint and AV experience, enterprise identity, core productivity applications, corporate networking, and corporate cloud infrastructure. You will own both the day-to-day reliability of these services and the longer-term roadmap to modernize and automate them - treating internal employees as customers and IT as a product. This role is for a technical, hands-on leader who thrives on solving real problems for real people, and who can balance operational excellence with the ambition to make IT meaningfully better, faster, and more secure.What You Will Do:Lead and develop the IT organization across Helpdesk, endpoint engineering (laptops, AV, conference rooms), enterprise identity (SSO, MFA, lifecycle), core productivity platforms (Google Workspace, Slack, Zoom, and adjacent SaaS),corporate networking (Meraki), and corporate cloud infrastructure (GCP, AWS, Azure)Own the employee technology experience end-to-end - setting and measuring service levels, response times, and CSAT, and using that data to drive continuous improvementModernize and automate the IT operating model - reducing manual ticket work through self-service, identity-driven access workflows, AI-assisted support, and policy-as-code for endpoint and network managementPartner closely with Security, People, Finance, Engineering, and Workplace teams to deliver onboarding, offboarding, access governance, and compliance commitments (SOX, SOC 2) without friction to employeesManage vendor relationships, budget, and capacity planning across the IT portfolio - making clear build/buy/partner decisions and holding partners accountable to outcomesLead the team through growth and change - evolving the operating model, technology footprint, and team structure as the business scales and maturesWhat You Will Bring:10+ years of IT or corporate infrastructure experience, including 5+ years leading teams that span Helpdesk, endpoint, identity, and networking functionsStrong technical depth across the modern IT stack - Okta for identity, Jamf and Intune for endpoint management, Google Workspace, Zoom and modern AV, and enterprise networking (Wi-Fi, SD-WAN, ZTNA)Demonstrated customer-focused mindset - measurable track record of improving employee experience, ticket resolution, and self-service adoptionProven problem solver who can move fluidly between hands-on technical troubleshooting, root-cause analysis, and structured program leadershipExperience operating in a security- and compliance-conscious environment, partnering with Security and GRC on identity governance, endpoint posture, and audit readinessComfortable leading through ambiguity and change - energized rather than slowed by organizational evolution, shifting priorities, or integrating new ways of workingWhat Gives You an Edge:Experience automating IT operations using scripting, APIs, workflow tools (Workato, Okta Workflows), or AI-assisted support (LLM-powered Helpdesk, automated triage, knowledge agents)Background scaling IT services for a globally distributed, hybrid workforce - including multi-site office buildouts, AV standardization, and follow-the-sun support modelsHands-on familiarity with Zero Trust architectures, device posture enforcement, and modern identity-driven access patternsExperience supporting a SaaS or high-growth technology company through audit cycles (SOX, SOC 2, ISO 27001) and rapid headcount growthTrack record of developing IT leaders and engineers - turning a reactive support function into a respected, proactive technology partner to the businessProven track record of guiding a product's technology infrastructure through post-acquisition integration into a larger enterprise environment, ensuring continuity of innovation while adopting parent organization standards and processesReady to build what's next? Let's get in motion.Come As You AreBelonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.Privacy StatementConfluent is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. By proceeding with this application, you understand that Confluent will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here (http://ibm.com/careers/us-en/privacy-policy/) .","datePosted":"2026-07-14T00:36:43.135Z","dateModified":"2026-07-14T00:36:43.135Z","hiringOrganization":{"@type":"Organization","name":"Confluent","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"87bfccc9d9474f8a834bcf84"},"url":"https://jobsearcher.com/jobs/87bfccc9d9474f8a834bcf84"}}