{"schemaVersion":"jobsearcher.job.v1","id":"87b1fb99a341298dae26b708","url":"https://jobsearcher.com/jobs/87b1fb99a341298dae26b708","canonicalUrl":"https://jobsearcher.com/jobs/87b1fb99a341298dae26b708","title":"Telecommunication Coordinator","description":"At Houston Methodist, the Telecommunication Coordinator position is responsible for coordinating a variety of administrative and clerical functions to facilitate optimal workflow and service outcomes for the telecommunication department. Responsible for managing the Hospital pager inventory and distribution, maintenance and associated data entry and reporting. Serves as back up to telecommunication operators as needed. Telecommunication operator duties include assisting patients, physicians and staff with general information, monitoring all hospital alarm systems and serving as a vital link in the communication process during emergencies. Handles emergency calls requiring a high degree of reliability, accuracy, flexibility, and critical thinking skills in stressful situations. Strives to make the physical, emotional and spiritual needs of those served top priority. Effectively communicates in a manner consistent with a customer service focus. Assists leadership in the effective onboarding and training of staff May perform backup supervisor duties in the absence of department supervisor.\nFLSA STATUS\nNon-exempt\n\nQUALIFICATIONS\n\nEDUCATION\nHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)\n\nEXPERIENCE\nTwo years experience in call processing and dispatching\nHealthcare experience preferred\n\nSKILLS AND ABILITIES\nDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations\nSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security\nAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles\nKnowledge and understanding of telecommunications equipment and services including call processing, paging and audio monitoring systems\nKnowledge of personal computer functions and Windows-based software\nAbility to understand and resolve problems and defuse difficult situations with empathy and compassion\nExcellent telephone customer service and professional interpersonal skills\nAbility to multitask and remain calm under pressure\nAbility to access information both in the department and within the hospital system to support the department as appropriate\nStrong training, leadership and mentoring skills\n\nESSENTIAL FUNCTIONS\n\nPEOPLE ESSENTIAL FUNCTIONS\nResponds positively and professionally to all calls and requests for information and assistance from patients, family members, physicians and others.\nPromotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department and organizational results.\nCreates operator daily work schedule assignments.\nTrains and mentors more junior staff and provides input and guidance for complex calls and/or situations.\n\nSERVICE ESSENTIAL FUNCTIONS\nPerforms daily inventory of pagers. Assigns inventory and reconciles billing. Coordinates with vendor for new orders and special feature requests\nManages pager data base. Enters and updates information and generates accurate tracking reports.\nResponds quickly and accurately to disaster and emergency situations according to department protocol.\n\nQUALITY/SAFETY ESSENTIAL FUNCTIONS\nEffectively utilizes telecommunications hardware and software including problem or failure diagnosis techniques. Monitors telecommunications equipment and performs routine maintenance and trouble-shooting. Notifies department leadership of issues as appropriate.\nStays up to date on organizational changes including policies and procedures and important initiatives. Makes suggestions for improvement to processes or procedures.\nMeets or exceeds department metrics (abandonment rates, productivity/activities per hours, etc)\n\nFINANCE ESSENTIAL FUNCTIONS\nUtilizes department resources wisely and efficiently. Informs management when normal wear requires replacement.\nOrganizes time effectively, minimizing incidental overtime and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.\n\nGROWTH/INNOVATION ESSENTIAL FUNCTIONS\nSeeks opportunities to expand learning beyond based line competencies with a focus on continual improvement. Generates and communicates new ideas and suggestions that will improve quality or service.\nMakes recommendations for department in-services and supports management through active participation.\n\nSUPPLEMENTAL REQUIREMENTS\n\nWORK ATTIRE\nUniform: No\nScrubs: No\nBusiness professional: Yes\nOther (department approved): No\nON-CALL*\nNote that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.\nOn Call* No\nTRAVEL** **Travel specifications may vary by department**\nMay require travel within the Houston Metropolitan area No\nMay require travel outside Houston Metropolitan area No\nQUALIFICATIONS\n\nEDUCATION\nHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)\n\nEXPERIENCE\nTwo years experience in call processing and dispatching\nHealthcare experience preferred\n\nCompany Profile:\nHouston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.\nHouston Methodist is an Equal Opportunity Employer.","company":"Houstonmethodis","rawCompany":"houstonmethodis","city":"Houston","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-11T16:31:21.320Z","occupations":[{"code":"43-5031.00","title":"Public Safety Telecommunicators","slug":"public-safety-telecommunicators"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"43-2021.00","title":"Telephone Operators","slug":"telephone-operators"}],"industries":[{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"},{"code":"622310","title":"Specialty (except Psychiatric and Substance Abuse) Hospitals","slug":"specialty-except-psychiatric-and-substance-abuse-hospitals"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Telecommunication Coordinator","description":"At Houston Methodist, the Telecommunication Coordinator position is responsible for coordinating a variety of administrative and clerical functions to facilitate optimal workflow and service outcomes for the telecommunication department. Responsible for managing the Hospital pager inventory and distribution, maintenance and associated data entry and reporting. Serves as back up to telecommunication operators as needed. Telecommunication operator duties include assisting patients, physicians and staff with general information, monitoring all hospital alarm systems and serving as a vital link in the communication process during emergencies. Handles emergency calls requiring a high degree of reliability, accuracy, flexibility, and critical thinking skills in stressful situations. Strives to make the physical, emotional and spiritual needs of those served top priority. Effectively communicates in a manner consistent with a customer service focus. Assists leadership in the effective onboarding and training of staff May perform backup supervisor duties in the absence of department supervisor.\nFLSA STATUS\nNon-exempt\n\nQUALIFICATIONS\n\nEDUCATION\nHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)\n\nEXPERIENCE\nTwo years experience in call processing and dispatching\nHealthcare experience preferred\n\nSKILLS AND ABILITIES\nDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations\nSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security\nAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles\nKnowledge and understanding of telecommunications equipment and services including call processing, paging and audio monitoring systems\nKnowledge of personal computer functions and Windows-based software\nAbility to understand and resolve problems and defuse difficult situations with empathy and compassion\nExcellent telephone customer service and professional interpersonal skills\nAbility to multitask and remain calm under pressure\nAbility to access information both in the department and within the hospital system to support the department as appropriate\nStrong training, leadership and mentoring skills\n\nESSENTIAL FUNCTIONS\n\nPEOPLE ESSENTIAL FUNCTIONS\nResponds positively and professionally to all calls and requests for information and assistance from patients, family members, physicians and others.\nPromotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department and organizational results.\nCreates operator daily work schedule assignments.\nTrains and mentors more junior staff and provides input and guidance for complex calls and/or situations.\n\nSERVICE ESSENTIAL FUNCTIONS\nPerforms daily inventory of pagers. Assigns inventory and reconciles billing. Coordinates with vendor for new orders and special feature requests\nManages pager data base. Enters and updates information and generates accurate tracking reports.\nResponds quickly and accurately to disaster and emergency situations according to department protocol.\n\nQUALITY/SAFETY ESSENTIAL FUNCTIONS\nEffectively utilizes telecommunications hardware and software including problem or failure diagnosis techniques. Monitors telecommunications equipment and performs routine maintenance and trouble-shooting. Notifies department leadership of issues as appropriate.\nStays up to date on organizational changes including policies and procedures and important initiatives. Makes suggestions for improvement to processes or procedures.\nMeets or exceeds department metrics (abandonment rates, productivity/activities per hours, etc)\n\nFINANCE ESSENTIAL FUNCTIONS\nUtilizes department resources wisely and efficiently. Informs management when normal wear requires replacement.\nOrganizes time effectively, minimizing incidental overtime and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.\n\nGROWTH/INNOVATION ESSENTIAL FUNCTIONS\nSeeks opportunities to expand learning beyond based line competencies with a focus on continual improvement. Generates and communicates new ideas and suggestions that will improve quality or service.\nMakes recommendations for department in-services and supports management through active participation.\n\nSUPPLEMENTAL REQUIREMENTS\n\nWORK ATTIRE\nUniform: No\nScrubs: No\nBusiness professional: Yes\nOther (department approved): No\nON-CALL*\nNote that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.\nOn Call* No\nTRAVEL** **Travel specifications may vary by department**\nMay require travel within the Houston Metropolitan area No\nMay require travel outside Houston Metropolitan area No\nQUALIFICATIONS\n\nEDUCATION\nHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)\n\nEXPERIENCE\nTwo years experience in call processing and dispatching\nHealthcare experience preferred\n\nCompany Profile:\nHouston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.\nHouston Methodist is an Equal Opportunity Employer.","datePosted":"2026-08-11T16:31:21.320Z","dateModified":"2026-08-11T16:31:21.320Z","hiringOrganization":{"@type":"Organization","name":"Houstonmethodis","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"87b1fb99a341298dae26b708"},"url":"https://jobsearcher.com/jobs/87b1fb99a341298dae26b708"}}