{"schemaVersion":"jobsearcher.job.v1","id":"879ce6c19c6c311cb8e240cf","url":"https://jobsearcher.com/jobs/879ce6c19c6c311cb8e240cf","canonicalUrl":"https://jobsearcher.com/jobs/879ce6c19c6c311cb8e240cf","title":"Senior Implementation Manager","description":"Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.\n\nBacked by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.\n\nWe’re looking for a Senior Technical Project Manager / Senior Implementation Manager to join our Success Services team in the US. You will lead Front’s most complex customer implementations across net-new onboarding, enterprise expansion, workflow transformation, migration, and adoption of new capabilities.\n\nYou will be the customer’s primary implementation partner and a senior advisor throughout the engagement. You’ll uncover business goals, translate complex processes into scalable Front workflows, establish the project operating model, lead change and enablement, navigate technical dependencies, and drive teams toward measurable value.\n\nThis is a hands-on role for an experienced implementation leader. You will independently manage high-stakes engagements while also improving how our team works through stronger playbooks, reusable solutions, coaching, and cross-functional partnership.\n\nWhat will you be doing?\n\nOwn complex, multi-workstream implementation engagements from discovery and solution design through launch, adoption, and value realization.\n\nAdvise customer leaders on future-state workflows, operating models, governance, and change—not simply configure stated requirements.\n\nBuild and drive clear project plans, decision frameworks, stakeholder cadences, risk registers, and executive updates across multiple concurrent engagements.\n\nLead discovery workshops that uncover business goals, process gaps, technical constraints, change risks, and measurable success criteria.\n\nGuide solution design involving permissions, integrations, data flows, automations, migrations, APIs, webhooks, and Front’s AI-powered capabilities; independently handle common technical topics and engage specialists intentionally.\n\nLead change management, enablement, cutover, and adoption strategies for teams moving from deeply embedded legacy tools and processes.\n\nNavigate escalations with calm judgment, clear ownership, and an ability to align customers and internal teams around trade-offs and a path forward.\n\nPartner with Sales, Solutions, Account Management, Product, Engineering, and Support to define scope, resolve blockers, and improve the customer journey.\n\nTurn recurring customer needs into reusable implementation assets, playbooks, templates, and delivery improvements.\n\nSupport team development through mentoring, thoughtful feedback, knowledge sharing, and leadership on strategic initiatives.\n\nRepresent the customer voice and implementation perspective in product and operational decisions.\n\nWhat skills & experience do you need?\n\n5+ years of experience leading customer-facing SaaS implementations, professional services engagements, technical programs, or similarly complex transformation work.\n\nA track record of independently owning complex implementations from discovery through sustained adoption, including multiple stakeholders, workstreams, and technical dependencies.\n\nStrong consultative and systems-thinking skills; able to diagnose underlying business problems and recommend a practical future state rather than order-take.\n\nExcellent project leadership, including scope, timeline, governance, risk, executive communication, and management of multiple concurrent priorities.\n\nDemonstrated change-management experience, including stakeholder mapping, resistance management, enablement, cutover, and reinforcement after launch.\n\nStrong technical fluency across integrations, permissions, data flows, automations, migrations, APIs, and webhooks; able to learn products quickly and know when deeper expertise is needed.\n\nExecutive presence and communication skills, with the ability to simplify complexity, facilitate difficult decisions, and build trust across technical and non-technical audiences.\n\nSound judgment under pressure and experience recovering at-risk projects or resolving escalations.\n\nEvidence of improving a services organization through reusable solutions, delivery methodology, enablement, mentoring, or operational improvements.\n\nCuriosity and practical judgment about AI and automation, including how to drive responsible customer adoption and improve personal effectiveness.\n\nWhat makes you a great fit?\n\nYou create clarity and momentum when the path is ambiguous.\n\nYou challenge assumptions respectfully and make recommendations grounded in customer outcomes.\n\nYou connect business strategy, workflow design, technical constraints, and change management.\n\nYou communicate credibly with executives while staying close to execution details.\n\nYou anticipate risks early, make trade-offs explicit, and recover quickly when plans change.\n\nYou measure success by adoption and value—not activity or go-live alone.\n\nYou improve the system around you and help teammates raise their craft.\n\nFront operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.\n\nWhat we offer\n\nCompetitive salary\n\nEquity (we are post-series D & backed by some of the best VCs in the US)\n\nPrivate health insurance, including plan options at no cost to employees\n\nPaid parental leave\n\nFlexible time off policy\n\nFlexibility to work from home Monday and Friday, unless posted as a fully remote role\n\nMental health support with Workplace Options\n\nFamily planning support with Maven\n\n$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities\n\nWellness Days - Fronteers get an additional day off on months with no holidays\n\nWinter Break - Our offices are closed from Christmas to New Year's Day!\n\nFront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice\n\nCompensation Range: $100K - $150K","company":"Front","rawCompany":"front","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-06T08:22:15.441Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Implementation Manager","description":"Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.\n\nBacked by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.\n\nWe’re looking for a Senior Technical Project Manager / Senior Implementation Manager to join our Success Services team in the US. You will lead Front’s most complex customer implementations across net-new onboarding, enterprise expansion, workflow transformation, migration, and adoption of new capabilities.\n\nYou will be the customer’s primary implementation partner and a senior advisor throughout the engagement. You’ll uncover business goals, translate complex processes into scalable Front workflows, establish the project operating model, lead change and enablement, navigate technical dependencies, and drive teams toward measurable value.\n\nThis is a hands-on role for an experienced implementation leader. You will independently manage high-stakes engagements while also improving how our team works through stronger playbooks, reusable solutions, coaching, and cross-functional partnership.\n\nWhat will you be doing?\n\nOwn complex, multi-workstream implementation engagements from discovery and solution design through launch, adoption, and value realization.\n\nAdvise customer leaders on future-state workflows, operating models, governance, and change—not simply configure stated requirements.\n\nBuild and drive clear project plans, decision frameworks, stakeholder cadences, risk registers, and executive updates across multiple concurrent engagements.\n\nLead discovery workshops that uncover business goals, process gaps, technical constraints, change risks, and measurable success criteria.\n\nGuide solution design involving permissions, integrations, data flows, automations, migrations, APIs, webhooks, and Front’s AI-powered capabilities; independently handle common technical topics and engage specialists intentionally.\n\nLead change management, enablement, cutover, and adoption strategies for teams moving from deeply embedded legacy tools and processes.\n\nNavigate escalations with calm judgment, clear ownership, and an ability to align customers and internal teams around trade-offs and a path forward.\n\nPartner with Sales, Solutions, Account Management, Product, Engineering, and Support to define scope, resolve blockers, and improve the customer journey.\n\nTurn recurring customer needs into reusable implementation assets, playbooks, templates, and delivery improvements.\n\nSupport team development through mentoring, thoughtful feedback, knowledge sharing, and leadership on strategic initiatives.\n\nRepresent the customer voice and implementation perspective in product and operational decisions.\n\nWhat skills & experience do you need?\n\n5+ years of experience leading customer-facing SaaS implementations, professional services engagements, technical programs, or similarly complex transformation work.\n\nA track record of independently owning complex implementations from discovery through sustained adoption, including multiple stakeholders, workstreams, and technical dependencies.\n\nStrong consultative and systems-thinking skills; able to diagnose underlying business problems and recommend a practical future state rather than order-take.\n\nExcellent project leadership, including scope, timeline, governance, risk, executive communication, and management of multiple concurrent priorities.\n\nDemonstrated change-management experience, including stakeholder mapping, resistance management, enablement, cutover, and reinforcement after launch.\n\nStrong technical fluency across integrations, permissions, data flows, automations, migrations, APIs, and webhooks; able to learn products quickly and know when deeper expertise is needed.\n\nExecutive presence and communication skills, with the ability to simplify complexity, facilitate difficult decisions, and build trust across technical and non-technical audiences.\n\nSound judgment under pressure and experience recovering at-risk projects or resolving escalations.\n\nEvidence of improving a services organization through reusable solutions, delivery methodology, enablement, mentoring, or operational improvements.\n\nCuriosity and practical judgment about AI and automation, including how to drive responsible customer adoption and improve personal effectiveness.\n\nWhat makes you a great fit?\n\nYou create clarity and momentum when the path is ambiguous.\n\nYou challenge assumptions respectfully and make recommendations grounded in customer outcomes.\n\nYou connect business strategy, workflow design, technical constraints, and change management.\n\nYou communicate credibly with executives while staying close to execution details.\n\nYou anticipate risks early, make trade-offs explicit, and recover quickly when plans change.\n\nYou measure success by adoption and value—not activity or go-live alone.\n\nYou improve the system around you and help teammates raise their craft.\n\nFront operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.\n\nWhat we offer\n\nCompetitive salary\n\nEquity (we are post-series D & backed by some of the best VCs in the US)\n\nPrivate health insurance, including plan options at no cost to employees\n\nPaid parental leave\n\nFlexible time off policy\n\nFlexibility to work from home Monday and Friday, unless posted as a fully remote role\n\nMental health support with Workplace Options\n\nFamily planning support with Maven\n\n$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities\n\nWellness Days - Fronteers get an additional day off on months with no holidays\n\nWinter Break - Our offices are closed from Christmas to New Year's Day!\n\nFront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice\n\nCompensation Range: $100K - $150K","datePosted":"2026-09-06T08:22:15.441Z","dateModified":"2026-09-06T08:22:15.441Z","hiringOrganization":{"@type":"Organization","name":"Front","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"879ce6c19c6c311cb8e240cf"},"url":"https://jobsearcher.com/jobs/879ce6c19c6c311cb8e240cf"}}