{"schemaVersion":"jobsearcher.job.v1","id":"8798f8f427db44cd13a82591","url":"https://jobsearcher.com/jobs/8798f8f427db44cd13a82591","canonicalUrl":"https://jobsearcher.com/jobs/8798f8f427db44cd13a82591","title":"QA Specialist & Technical Support","description":"Job Description:\nThe Technical Support & QA Specialist is a hybrid role that combines customer-facing technical support responsibilities with software quality assurance activities.\nThe successful candidate will serve as a critical link between customers, Product Management, and Development by resolving support issues, identifying product enhancements, validating software functionality, and helping ensure successful software releases. This role requires strong analytical skills, attention to detail, technical aptitude, and a commitment to delivering exceptional customer experiences.\nKey Responsibilities\nCustomer Support\nProvide professional and timely technical support to customers via support tickets, email, phone, and remote sessions.\nRespond to customer inquiries in accordance with Minisoft’s Service Level Agreements (SLAs), maintaining a target of 95% or greater SLA compliance.\nInvestigate, troubleshoot, and resolve software issues while maintaining clear communication with customers throughout the support process.\nReproduce reported issues and document findings clearly for escalation when required.\nEscalate complex issues to Product and Development teams with complete documentation, reproduction steps, supporting evidence, and business impact details.\nAssist customers with software configuration, troubleshooting, and best practices.\nMaintain accurate and up-to-date records for all assigned support cases.\nAchieve and maintain a Customer Satisfaction (CSAT) score of 90% or higher.\nContribute to customer-facing documentation, knowledge base articles, and support resources.\nQuality Assurance\nExecute functional, regression, integration, and user acceptance testing for software releases, enhancements, and defect fixes.\nParticipate in release validation activities and complete testing and sign-off responsibilities for assigned releases.\nDevelop, maintain, and execute test plans and test cases.\nIdentify, document, track, and verify software defects to ensure efficient resolution.\nValidate defect fixes prior to release and confirm expected outcomes.\nCollaborate with Product and Development teams to improve software quality, testing practices, and release readiness.\nContinuous Improvement\nAct as a voice of the customer by identifying recurring issues, trends, and opportunities for product enhancement.\nContribute to ongoing improvements in support processes, testing procedures, and product quality.\nCreate and maintain support, QA, and process documentation, including a minimum of one knowledge base article, test plan, or process improvement document per quarter.\nRecommend practical product, process, or customer experience improvements that enhance service delivery and customer satisfaction.\nShare product knowledge and best practices with team members and contribute to a collaborative team environment.\nRequired Qualifications\nMinimum 5 years of experience in technical support, software support, quality assurance, or a related role.\nStrong troubleshooting, analytical, and problem-solving skills.\nExperience testing on-premises, web-based, enterprise, or SaaS software applications.\nAbility to document software defects and technical issues clearly and accurately.\nExcellent written and verbal communication skills.\nStrong organizational skills and attention to detail.\nAbility to manage multiple priorities and work independently.\nExperience working with ticketing systems and issue-tracking tools.\nPreferred Qualifications\nExperience working with SQL databases and database troubleshooting.\nFamiliarity with APIs, integrations, and software configuration.\nExperience using Jira, Azure DevOps, or similar issue-tracking platforms.\nUnderstanding of software development lifecycles and Agile methodologies.\nExperience collaborating directly with software development teams.\nBusiness Unit:\nMinisoft\nScheduled Weekly Hours:\n40\nNumber of Openings Available:\n1\nWorker Type:\nRegular\nMore About Jonas Software:\nJonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.\n\nJonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.\n\nJonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.\n\nHeadquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.","company":"Jonas Software","rawCompany":"jonas software","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-07-23T15:56:59.679Z","occupations":[{"code":"15-1253.00","title":"Software Quality Assurance Analysts and Testers","slug":"software-quality-assurance-analysts-and-testers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"QA Specialist & Technical Support","description":"Job Description:\nThe Technical Support & QA Specialist is a hybrid role that combines customer-facing technical support responsibilities with software quality assurance activities.\nThe successful candidate will serve as a critical link between customers, Product Management, and Development by resolving support issues, identifying product enhancements, validating software functionality, and helping ensure successful software releases. This role requires strong analytical skills, attention to detail, technical aptitude, and a commitment to delivering exceptional customer experiences.\nKey Responsibilities\nCustomer Support\nProvide professional and timely technical support to customers via support tickets, email, phone, and remote sessions.\nRespond to customer inquiries in accordance with Minisoft’s Service Level Agreements (SLAs), maintaining a target of 95% or greater SLA compliance.\nInvestigate, troubleshoot, and resolve software issues while maintaining clear communication with customers throughout the support process.\nReproduce reported issues and document findings clearly for escalation when required.\nEscalate complex issues to Product and Development teams with complete documentation, reproduction steps, supporting evidence, and business impact details.\nAssist customers with software configuration, troubleshooting, and best practices.\nMaintain accurate and up-to-date records for all assigned support cases.\nAchieve and maintain a Customer Satisfaction (CSAT) score of 90% or higher.\nContribute to customer-facing documentation, knowledge base articles, and support resources.\nQuality Assurance\nExecute functional, regression, integration, and user acceptance testing for software releases, enhancements, and defect fixes.\nParticipate in release validation activities and complete testing and sign-off responsibilities for assigned releases.\nDevelop, maintain, and execute test plans and test cases.\nIdentify, document, track, and verify software defects to ensure efficient resolution.\nValidate defect fixes prior to release and confirm expected outcomes.\nCollaborate with Product and Development teams to improve software quality, testing practices, and release readiness.\nContinuous Improvement\nAct as a voice of the customer by identifying recurring issues, trends, and opportunities for product enhancement.\nContribute to ongoing improvements in support processes, testing procedures, and product quality.\nCreate and maintain support, QA, and process documentation, including a minimum of one knowledge base article, test plan, or process improvement document per quarter.\nRecommend practical product, process, or customer experience improvements that enhance service delivery and customer satisfaction.\nShare product knowledge and best practices with team members and contribute to a collaborative team environment.\nRequired Qualifications\nMinimum 5 years of experience in technical support, software support, quality assurance, or a related role.\nStrong troubleshooting, analytical, and problem-solving skills.\nExperience testing on-premises, web-based, enterprise, or SaaS software applications.\nAbility to document software defects and technical issues clearly and accurately.\nExcellent written and verbal communication skills.\nStrong organizational skills and attention to detail.\nAbility to manage multiple priorities and work independently.\nExperience working with ticketing systems and issue-tracking tools.\nPreferred Qualifications\nExperience working with SQL databases and database troubleshooting.\nFamiliarity with APIs, integrations, and software configuration.\nExperience using Jira, Azure DevOps, or similar issue-tracking platforms.\nUnderstanding of software development lifecycles and Agile methodologies.\nExperience collaborating directly with software development teams.\nBusiness Unit:\nMinisoft\nScheduled Weekly Hours:\n40\nNumber of Openings Available:\n1\nWorker Type:\nRegular\nMore About Jonas Software:\nJonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.\n\nJonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.\n\nJonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.\n\nHeadquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.","datePosted":"2026-07-23T15:56:59.679Z","dateModified":"2026-07-23T15:56:59.679Z","hiringOrganization":{"@type":"Organization","name":"Jonas Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8798f8f427db44cd13a82591"},"url":"https://jobsearcher.com/jobs/8798f8f427db44cd13a82591"}}